Repair carried out to high standard car good as new Let fully informed throughout Delivered car back to me at home which was a bonus Also promt delivery of a courtesy car which was very welcome
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The entire experience of having my car repaired was stress free and very professional from start to finish. The quality of work carried met with expectations and I would have no problem recommending D... See more
From taking my car to be assessed for repair everything went smoothly from collection to return. Slightly more difficult when I needed to contact by telephone. Otherwise excellent service.
My vehicle was repaired quickly once it had been sent to Fix Auto. The bodyshop technicians took a very pragmatic approach on what was required, carried out skilled work, and the repairs are now inv... See more
Company details
About Fix Auto UK - Fix Auto Redcar
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Trunk Road, TS10 5BW, Redcar, Cleveland, United Kingdom
- 01642 759100
4.2
Great
100 reviews
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Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Excellent service
Excellent service. Exellent repair job.
They made my car look brand new.
Extremely happy with the service i received.
20 November 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi Helen,
Thank you for taking the time to review our services on Trustpilot.
Sorry for the delayed reply.
We're glad to hear you had an excellent experience at Fix Auto UK and will ensure your comments are fed back to our team.
Thanks again and have a great day!
I’m not happy at all with the repair experience
I’m not happy with the length of time my van took for repair, and the repair wasn’t completed correctly. I took my van in on 4th November 2021, and I was told it would take 3 days to complete, I never got my van back till 20th November 2021, it took 16 days to complete. Also when I drove my van when when it got dark, I noticed my F/D/S head light was not repaired correctly, also the head light adjuster wasn’t working, and the driver side wing mirror wasn’t fitted correctly.
21 October 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Where do I start… well customer service…
Where do I start… well customer service is non existent at drive Vauxhall Redcar. They didn’t keep me updated about my vehicle, I had to keep getting in touch with them. It took 4 months for my vehicle to be repaired ! There excuse was they struggled to get the parts! Kept adding on different issues with the car even though an assessment had been carried out on the vehicle. The whole process has been an absolute disgrace and an embarrassment. I hope nobody else has to go through this terrible “service” that I’ve received.
17 September 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Good friendly service
Good friendly service. Staff kept in touch and gave me regular updates on my vehicle. The repairs on my vehicle look great and did a great job on cleaning my car when handing over!
Thank you!
11 September 2021
Excellent result of repair
Excellent result of repair. Paintwork on car showed up as good as new..
After collecting car I noticed there was no response to lighting.
This was immediately repaired when reported.
8 September 2021
Part of my repair was not complete
Part of my repair was not complete, I spoke to a manager and I was very disappointed that he shifted the blame on to me. Highlighting that it had not shown up on the photograph I had sent, I explained that I was a ‘lay person’ and why did someone not discuss the repair with me. I was informed that I could have brought my car into the garage beforehand to discuss the repair when I said that this was not offered it was more or less indicated that I was not telling the truth. The conversation ended with the manager saying he would ring me on the Monday after the car had been delivered back to me on the Friday, I am still waiting after more than two weeks.
1 September 2021
First class repair
Great repair work done by the people at vauxhall drive Redcar. Very helpful staff and the ability to track the progress of the work was really good. First class service.
20 August 2021
Meh!
My husband and I needed repairs doing to our car after a collision with a deer on the way to Whitby. We went through our insurance in May and we have only just had the repairs done in August. According to our insurance company, this was down to a delay in the initial assessment quote being sent to them by Drive Vauxhall. We picked our car up yesterday and the work appears to have been done well, however the car was left with hardy any petrol and absolutely filthy, especially the roof… which I only noticed once I’d got to a garage and was pumping fuel. I was given a sheet to tell me it had, had a COVID clean, however items in our car were left in exactly the same place as when it was taken in, for example a face mask on the dash board. Overall, we really struggled with the level of customer service we received at Drive Vauxhall and weren’t really entirely happy with the overall process.
13 August 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Review
No signs in store/ staff welcoming people who are entering, therefore was unaware of where I needed to be and felt quite lost when I got there. Other than that my bodywork repairs were 10/10 & my car was given back to me fully valeted. Would still return again.
6 August 2021
Car was in garage a week before repair…
Car was in garage a week before repair was started not sure why
17 July 2021
Vehicle was in for repair after been…
Vehicle was in for repair after been hit, took 2 weeks to complete. Car was to be valeted but done a terrible job. Windows all streaked trim still mucky and footprints in footwells. So disappointed with that but the repairs look ok
2 June 2021
Great bodyshop
Helpful staff when I rang to enquire on progress. Beautiful repair job on my accident damaged car. The car looked brand new. Really good service
1 May 2021
Everything was professionally done
Everything was professionally done, with excellent courtesy car
30 April 2021
Accident repair
Althoughvwe haf to wait a while due to covid restrictions,service was excellent!!
20 April 2021
Communication was hard work
Communication was hard work and we were constantly on the phoning chasing for an update. The overall fix of the car was ok.
20 April 2021
Delay with parts coming from overseas…
Delay with parts coming from overseas but kept informed of repairs.Inspected car on collection to find repairs carried out to a high standard.Car returned to its former glory.
11 March 2021
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