From taking my car to be assessed for repair everything went smoothly from collection to return. Slightly more difficult when I needed to contact by telephone. Otherwise excellent service.
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See what reviewers are saying
The car was immaculate on collection. The only thing was some of the visual settings on the dashboard had been changed and I had to reset them back to what I was used to
The entire experience of having my car repaired was stress free and very professional from start to finish. The quality of work carried met with expectations and I would have no problem recommending D... See more
My vehicle was repaired quickly once it had been sent to Fix Auto. The bodyshop technicians took a very pragmatic approach on what was required, carried out skilled work, and the repairs are now inv... See more
Company details
About Fix Auto UK - Fix Auto Redcar
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Trunk Road, TS10 5BW, Redcar, Cleveland, United Kingdom
- 01642 759100
4.6
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Body repairs to Citroen C4
The standard of the bodywork repair externally was very good, however there were left over metal scuff marks on the inside of the door clearly a result of the repair process, and we we’re told the car would be cleaned inside and out, but unfortunately inside, hadn’t been cleaned at all, the dashboard was covered in dust and dirt.
6 April 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thanks for fixing my car
Thanks for fixing my car, really helpful,friendly staff. Happy to help
26 February 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Excellent service and support
Excellent service and support throughout. Grateful for the high quality repair and the efforts of the team to fit me in asap and keep me updated with progress. Really impressed with everything. Thank you.
24 February 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
The service i received from Drive…
The service i received from Drive Vauxhall of Redcar was excellent, from start to finish the repair team where totally professional and turned out a excellent repair.
Many thanks
Gary
7 February 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Happy customer
Happy customer. Very happy with the repairs made on my car . Also repaired really quick.
28 January 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
I have been very pleased with the…
I have been very pleased with the service I received and the customer care from Drive Vauxhall was amazing
The whole process was a first for me But Drive Vauxhall made it very easy and straightforward
Staff were very helpful and my car is back fixed and gleaming clean
I would definitely go back and recommend this place
26 January 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
My car went into this garage for repair
My car went into this garage in November for repair, I was given an estimated repair date of 7th Dec the car was not repaired, no one rang, e-mailed or text to inform me of what or why the delay was, I eventually got my car back on 20th January
23 January 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Good quality repair
Good quality repair. Had to wait longer than expected to complete.
18 January 2022
Am immaculate car was delivered to my…
Am immaculate car was delivered to my home by James, he very politely explained all the details of the hire contract and the car’s instruments.
James made an unfortunate event as easy and pleasurable as possible.
I would not hesitate to recommend your service to others in the future.
12 January 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
The repair was first class and I would…
The repair was first class and I would have given 5 stars if the work had been undertaken more quickly. It seems a delay in obtaining part was the problem. My opinion is that parts should be obtained before car is called for repair. This would have enabled me to have my car until everything was in place for the job to be done.and ensured a faster turn around
10 December 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
excellent communication as repair…
excellent communication as repair progressed
Emily was particularly helpful.Very impressed overall
1 December 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
after waiting a month to get car booked…
after waiting a month to get car booked in ie 1ST nov i didnt get my car back until 24th nov 3 weeks in workshop all to replace two doors and paint which wasnt started until 20TH nov
28 November 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Excellent service
Excellent service. Exellent repair job.
They made my car look brand new.
Extremely happy with the service i received.
20 November 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi Helen,
Thank you for taking the time to review our services on Trustpilot.
Sorry for the delayed reply.
We're glad to hear you had an excellent experience at Fix Auto UK and will ensure your comments are fed back to our team.
Thanks again and have a great day!
I’m not happy at all with the repair experience
I’m not happy with the length of time my van took for repair, and the repair wasn’t completed correctly. I took my van in on 4th November 2021, and I was told it would take 3 days to complete, I never got my van back till 20th November 2021, it took 16 days to complete. Also when I drove my van when when it got dark, I noticed my F/D/S head light was not repaired correctly, also the head light adjuster wasn’t working, and the driver side wing mirror wasn’t fitted correctly.
21 October 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Where do I start… well customer service…
Where do I start… well customer service is non existent at drive Vauxhall Redcar. They didn’t keep me updated about my vehicle, I had to keep getting in touch with them. It took 4 months for my vehicle to be repaired ! There excuse was they struggled to get the parts! Kept adding on different issues with the car even though an assessment had been carried out on the vehicle. The whole process has been an absolute disgrace and an embarrassment. I hope nobody else has to go through this terrible “service” that I’ve received.
17 September 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
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