FirstMortgage Reviews 

34,024
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 4,736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and always available to answer any questions along the way. Many consumers note that the entire mortgage process is kept very straightforward, smooth, and remarkably stress-free from start to finish. Reviewers also highlight the exceptional communication and consistently quick response times provided throughout their house-buying journey. First-time buyers particularly appreciate the clear guidance, patient explanations, and expert advice that make complex procedures much easier to understand. People consistently recommend these reliable advisors for delivering wonderful service and successfully securing the best possible deals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Service

Customers report overwhelmingly positive experiences with the mortgage advisory service. Reviewers frequently... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire application... See more

User experience

People report positive experiences with user experience, finding the process straightforward, stress-free,... See more

Response time

Users describe positive interactions with response time, consistently noting that communication is prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very positive experience again for our remortgage. Nothing too much trouble and always on hand to answer questions. Thanks to Lawrie and Megan for all their work in getting us the best deal and keepin... See more

Rated 5 out of 5 stars

Paul and David helped us with our new mortgage for our home move. Process was very straight forward and fuss free. Really handy to be able to upload documents online to save having to take physical co... See more

Rated 5 out of 5 stars

From the beginning First Mortgage were brilliant. As a first time buyer,I was extremely overwhlemed by everything until I spoke to Kayleigh and Jae. Both made everything super simple and really he... See more

Rated 5 out of 5 stars

Abby and Sharon at the Musselburgh branch went above and beyond getting my mortgage over the line, they were in contact with me the whole time and I really felt they were working to get me the best p... See more


Company details

  1. Mortgage Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency
  4. Personal Insurance Company

About FirstMortgage

Written by the company

At First Mortgage, we believe mortgage advice should feel personal, not transactional.

For over 25 years, we've helped people make confident decisions about their homes with fee-free, impartial mortgage advice. Whether you're buying your first home, moving, remortgaging or exploring buy-to-let options, you'll have dedicated experts by your side every step of the way.

With access to over 10,000 mortgage products and smart technology that helps us search the market quickly and thoroughly, we focus on finding the option that's right for you and your circumstances. No jargon. No pressure. Just clear advice from people who take the time to understand your goals.

And because we're here for more than a single transaction, our support doesn't stop once the paperwork is complete. We're here with you through every move, milestone and moment of your homeownership journey.

Our advice is always free, and it's backed by our Mortgage Promise. If you receive a better mortgage offer elsewhere than the one issued by the lender we recommended and applied to on your behalf, we'll pay you £500.

First Mortgage. Here for you.

Free Mortgage Advice

Written by the company

First Mortgage are one of the UK’s longest established mortgage brokers and have been providing free impartial mortgage advice for over 25 years. To experience our award-winning service for yourself, please get in touch!

'Best in Market' Mortgage Promise

With over 10,000 mortgages available, we find the right one for you, guaranteed!

With over 10,000 mortgages available, we find the right one for you, guaranteed!
Our promise is simple: should you be offered a better like for like mortgage elsewhere, which is available to both intermediaries and direct customers, we’ll immediately match this, while at the same time paying a generous £500 towards your home buying legal fees. This offer is tangible proof of our commitment to complete customer care. Of course, we don’t intend making it easy for you to collect with our expert advisors committed to finding the very best deal for you from an unbeatable whole of market range of mortgages!

Contact info

5.0

Excellent

TrustScore 5 out of 5

34K reviews

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Replied to 6% of negative reviews

Typically replies within 48 hours

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5.0

All reviews

(34,024)

4,485 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn’t recommend them enough!

We were placed with Rachael and Lianne to sort our mortgage application and building and contents insurance. For what was already a stressful experience buying our first home, both Rachael and Lianne made this part of the process a complete breeze! They were always contactable and provided us with updates without us asking, they answered all our questions promptly and even looked for better deals for us whilst the process was ongoing. We couldn’t recommend first mortgages enough, especially for first time buyers!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

First Mortgage is highly recommendable…

First Mortgage is highly recommendable for anyone looking forward to go into properties.
Thanks to Mr,David Murray and Joanne for their resilience, even when it seems difficult.
Once again, thanks for your efforts, I sincerely appreciate you.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with First…

We had a great experience with First Mortgage. Our circumstances were slightly complicated, but the team worked hard to find the best and highest option available for us.

Everyone was brilliant and very supportive, especially Harry, our mortgage advisor. He was professional, patient and always went above and beyond to help us.

Highly recommend First Mortgage and the whole team. Thank you!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service for a first time buyer

Very helpful, great service and very good communication about every aspect of the mortgage and moving process. Constantly checking in with both myself and the solicitors which was very much appreciated.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

perfect service

absolutely outstanding work from the team at First Mortgage. I had the pleasure of being assisted by Cameron and Nicola who helped me secure funding within 3 days of applying and explained the process very well and clearly. Could not fault one step and would highly recommend First Mortgage to anyone dealing with a mortgage.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Best Mortgage advisor and company have ever used

We couldn't be happier with the incredible service provided by Sam and the team at First Mortgage Tollcross! From start to finish, they made the entire process clear, stress-free, and straightforward. They were always on hand to answer our questions and guided us smoothly every step of the way. We highly recommend First Mortgage to anyone looking for expert, reliable advice. Thank you so much for all your help!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

First Mortgage

Staci and David very professional and helped us along the way and took time to explain the details. Offered good advice and patient with us in the process

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service Fern supported us…

Amazing service Fern supported us throughout the whole process and was absolutely fantastic she made sure everything was running smoothly and on time and ensured we understood everything, if we needed help with anything Fern was always there to answer any questions.
We could not be more happier with the service she gave us as it was absolutely wonderful:)

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Overall Experience

Overall a very easy and smooth experience when applying for a mortgage. Everyone on the team was very helpful and knowledgeable. Dealt with David MacFarlane and James Chorley.

Would recommend when buying your first home.

-Marcin B.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

First Mortgage in Tollcross have been…

First Mortgage in Tollcross have been excellent. I am not from the UK and had a portion of my deposit coming from overseas which complicated matters. Stuart and Marica were so incredibly helpful and provided lots of updates and despite getting rejected from one mortgage application I was approved and got a better rate than expected. I am now settled into my first place and thrilled to no longer have to pay rent.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The advisors were of great help and…

The advisors were of great help and very patient given our circumstances as our previous application was rejected but they were able to help and got us an offer. Special thank you to Laura Spink and Joanne O’connel
They did amazingly great.
Thank you to the great team

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Really positive experience...

Really positive experience working with Kenny through an complex mortgage situation. Easy to talk to and kept in touch throughout until mortgage offer was in place. Kirsty provided great support getting all documentation in order and keeping me right. Overall would recommend friendly and efficient service making what could be overwhelming an easier experience.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

First Mortgage review

With us both being self employed we were apprehensive about getting a mortgage offer, but no questions were too much hassle for the guys at First Mortgage. They both kept in touch at least once weekly and emailed with numerous updates too. This service almost felt too good to be true as it’s free. I have already recommended First Mortgage to a few of my own clients and am really grateful for such a pleasant and quick experience. Advisors - Lynne Donnelly & Scott Parry.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

5 star service - High St / Merchant City branch

I had an extremely positive experience with First Mortgage - A huge thank you to both Lauren and Andrew at the High St / Merchant City branch for guiding me through the entire process, and for their patience, knowledge, and support throughout. They made the process as smooth as it can be. I have already recommended them to friends currently looking to buy a home - and would recommend to anyone!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage advisor company! Would totally recommend.

First mortgage were excellent from start to finish. Would recommend them as a service, particularly for first time buyers. Kevin was excellent at the start, clearly outlining the mortgage process, offered great advice and was so quick to respond to requests throughout! Helen was also excellent, she responded to all our requests quickly and was so helpful at explaining things in detail (important for first time buyers who do not fully understand all the processes). Both of them were so friendly and they made the whole process a whole lot stressful. Would really recommend first mortgage and we appreciate all your help! The fact that all this advice does not come at a cost to the customer is unbelievable. 5 stars for this company and to Kevin and Helen.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Another very positive experience with…

Another very positive experience with First Mortgage in Musselburgh. Lyndsey makes the process so easy, is so knowledgeable and so easy to work with. Rebecca is also very quick to come back with anything they require to keep the process moving. Would always recommend!

4 September 2026
Unprompted review

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