Alexander Hall Mortgage Advisers Reviews 6,737

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process pleasant and straightforward. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting clear communication and proactive guidance throughout. However, some people were dissatisfied with the service, noting instances where information was not provided in writing as requested, and feeling that the tone of communication was occasionally dismissive or patronizing.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process smooth, easy, and... See more

Based on these reviews

Rated 5 out of 5 stars

Laurence has been instrumental in securing the best mortgage for our needs. Becky and Charlie delivered excellent service organising our insurance for a house purchase. Overall, the service was ex... See more

Rated 5 out of 5 stars

An excellent service always. I've used Alexander Hall for so may years and Toby specifically has been the person I deal with. He is very quick to respond and go through the process. He always tries to... See more

Rated 5 out of 5 stars

Jack and Farah have been really helpful throughout my mortgage process so far. Jack is always quick to respond and takes the time to explain things clearly, which makes everything much easier to under... See more

Rated 5 out of 5 stars

Service beyond excellent! Peter Corbett surpassed my (already very high) expectations. My mortgage wasn't up for another 9 months, and my existing lender only allowed me to choose a new deal 3 mont... See more

Rated 5 out of 5 stars

Used Alexander Hall for last 10 years, dealt with 3 or 4 brokers in that time. Tried other brokers this time around but they were not as good as A.H at all, communication, updates, availability and li... See more

Rated 5 out of 5 stars

I am extremely happy with the quality of service we have received from Andre Da Silva at Alexander Hall. From the first call, he was personable, helpful, understanding and patient with mys... See more

Rated 5 out of 5 stars

The entire experience of getting a mortgage was made effortless by our advisor, Shafeen. As first time buyers, we felt apprehensive and a little out of our depth. These emotions were put to bed immedi... See more

Rated 5 out of 5 stars

We were so lucky to have Patrick helping us as our Mortgage Advisor! Patrick guided us through the process in such a friendly and helpful way. He was responsive, proactive and secured us the mortgage... See more

Rated 5 out of 5 stars

I had an overall great experience with this firm. My mortgage advisor (specifically Andre) has been of much help, always on point with follow up emails and calls for any updates or news regarding my... See more

Rated 5 out of 5 stars

We’ve been really happy working with Graeme Lockwood over the past year who patiently guided us through the entire process of finding a house and mortgage. He is always professional, clear, friendl... See more

Rated 5 out of 5 stars

I will now always use Alexander Hall and in particular the broker Anil. From start to finish he took the time to understand my situation and what was important to me. He explained everything and was q... See more

Rated 5 out of 5 stars

Simon Harmer has been absolutely fantastic throughout our mortgage process. He explained everything clearly, kept us updated at every stage, and made what could have been a stressful experience feel c... See more

Rated 5 out of 5 stars

Mr Graeme has helped us on several remortgage cases. He has been really knowledgeable and helpful . He always goes beyond and act quickly to provide clarification , give update and suggestions, He giv... See more

Rated 5 out of 5 stars

I can't recommend Hollie Stinson highly enough. I just recieved my mortgage offer yesterday and she's been super helpful from day one. Always quick to respond, clear with explanations, and made the w... See more

Rated 5 out of 5 stars

We have been working with Patrick on our mortgage offer, he has been very helpful in answering our many questions. His knowledge and expertise helped to make the process really smooth. Patrick was ext... See more

Rated 5 out of 5 stars

The mortgage broker Rafael was superb. He always responded to me immediately. He broke down getting a mortgage with simple examples (since I'm new to this process). He answered my questions and gave g... See more

Rated 5 out of 5 stars

Jack Kaya was extremely helpful and friendly. So easy to talk to and responded to my calls and emails very quickly. He was able to get our mortgage without any delays. Would definitely be using him... See more

Rated 5 out of 5 stars

We had a great experience working with Andre Da Silva. The support throughout the entire process was excellent, and Andre guided us clearly at every stage. His advice was professional, helpful, and re... See more

Rated 5 out of 5 stars

Dominic Roof has been a pleasure to work with. extremely helpful and always keen to jump on a call to help and provide the best solution and offer for us. highly recommend

Rated 5 out of 5 stars

I had a great experience with Dobrinka who helped me throughout the entire process. She was always available when I needed her, updating me and providing with quick and efficient solutions as my situa... See more

Rated 5 out of 5 stars

Dealt with Chris Gow who was very helpful and knowledgeable. He and/or his assistant Farah replied to our queries promptly and helped progress our mortgage application with minimum fuss.

Rated 5 out of 5 stars

Ryan Brady was excellent, as first time buyers all processes are quite daunting but he made it all so simple for us! We got an incredible rate, especially considering market conditions, and the whole... See more

Rated 5 out of 5 stars

Amirah is a fantastic, diligent and attentive mortgage broker. Dealing with BSA properties, I would have been lost navigating the forms and systems without her. Would whole heartedly recommend

Rated 5 out of 5 stars

I've been working with Graeme for many years for both mortgages and remortgages, and he has consistently given me excellent advice. He’s reliable, knowledgeable, and someone I genuinely trust.

Rated 5 out of 5 stars

I worked with Rowan and Svati at Alexander Hall to arrange income protection insurance, and I couldn’t be happier with the support I received. They were extremely professional, knowledgeable, and abov... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Very responsive, knowledgeable, and always happy to explain things clearly. Made the whole mortgage process smooth and stress-free. Highly recommended.

Rated 5 out of 5 stars

Martin at Alexander Hall was great throughout our house purchase. He was responsive, knowledgeable and flexible with the process as things evolved. He also continuously checked the market to make su... See more

Rated 5 out of 5 stars

We applied for our mortgage through Alexander Hall and were looking for a fast and efficient service. Jason, our mortgage adviser, was absolutely amazing throughout the entire process. He was high... See more

Rated 5 out of 5 stars

Excellent communication throughout the process. Patrick kept me informed at every stage and was very sympathetic towards my personal circumstances. Explaining the process clearly and in detail. He wa... See more

Rated 5 out of 5 stars

Rafael always goes above and beyond. He supported me with my mortgage two years ago and my re-mortgage now. I would trust him with my first born child

Rated 5 out of 5 stars

Graeme Lockwood has advised us in many transactions, he is extremely knowledgable, professional, efficient and approachable, with good communications with all sides involved. It is AH's luck to have h... See more

Rated 5 out of 5 stars

All of the advice and support from Inder at Alexander Hall has been incredible and really valued. He has helped us understand all stages of the process and has been very responsive. I would definitely... See more

Rated 5 out of 5 stars

My mortgage broker was Jason Chan. He was recommended to me by my estate agents. I had a very positive experience with Jason. From the beginning even when I was not considering their servic... See more

Rated 5 out of 5 stars

As first-time buyers with slightly more complicated circumstances, we were quite nervous about how to approach getting our first mortgage. However, Chris and Farah were both amazing throughout the... See more

Rated 5 out of 5 stars

I am extremely happy to get guidance from Ashton Cheso who has helped me immensely in every step of mortgage process. Thank you

Rated 5 out of 5 stars

Yasar was extreamly helpful in managing the conversation with lander for my additional borrowing. I managed to get the bank's offer in record time. The all operation was effortless. Great job!

Rated 5 out of 5 stars

Excellent Service from Liane Singh. From the initial conversations to mortgage confirmation and agreement, she was supportive and available every step of the way. A true asset to Alexander Hall.

Rated 5 out of 5 stars

Every step with Alexander Hall has been easy and straightforward. Patrick has been amazing at getting me the best mortgage for me. Thanks so much

Rated 5 out of 5 stars

Anil Bhogal was fantastic throughout the whole mortgage process. He was always quick to respond, understanding of my personal situation, and took the time to explain everything clearly. I really appre... See more

Rated 5 out of 5 stars

Highly recommend, Christopher Gow was extremely helpful and was willing to take time out of his day to explain my options in details.

Rated 5 out of 5 stars

I had an excellent experience working with Inder Toor throughout my mortgage process. From the very beginning, Inder was professional, knowledgeable, and incredibly supportive. He took the time to... See more

Rated 5 out of 5 stars

Jack worked hard to get all paperwork in line with the lender,very patient and helpfull with me,explaining all the proccedure when i was in doubt.

Rated 5 out of 5 stars

Jason was friendly and efficient, answering my emails and arranging phone calls in good time. This feels like a company I can trust. Thank you for your help in securing a mortgage!

Rated 2 out of 5 stars

I contacted this company to explore mortgage options and spoke with Tristan. The initial conversation was clear, and we discussed potential rates and figures. After receiving a breakdown, I f... See more

Company replied

Rated 5 out of 5 stars

Andy makes everything so easy and efficient - always looked after when remortgaging

Rated 5 out of 5 stars

Really excellent Mortgage Consultant got me the best deal and ready to go house hunting straight away!

Rated 5 out of 5 stars

Jason Chan is a professional mortgage advisor. He help me to purchase a property without worry and get the lender offer very fast. I recommend him to every buyer.

Rated 5 out of 5 stars

Patrick and team were truly wonderful, super helpful and friendly and responded quickly to any questions. Navigated me through my first-time mortgage application and would highly recommend.

Rated 5 out of 5 stars

I would highly recommend Alexander Hall as a mortgage broker. As a first-time buyer with no prior experience of the mortgage process, I was initially unsure where to start. I was also under signif... See more

Rated 5 out of 5 stars

Chris Gow and Farah Kone were incredibly informative guiding me through the process tailored to my circumstances. They were very proactive, facilitating a very speedy remortgaging.


Company details

  1. Mortgage Broker

Written by the company

We help you find the most competitive deal on the UK mortgage market, and we make the whole process as simple and stress-free as possible. We look at your situation, then search to find the deal that best matches your needs. Whether you're based in the UK or overseas, we're here to help. Call us for a chat on the phone, drop into one of our London offices or get things done via the web. It's entirely up to you.

Why Choose Alexander Hall Mortgage Brokers?

Written by the company

Expert advice you can trust
Expert advice you can trust We're totally impartial and focus on finding the perfect mortgage to suit you.
Whatever's easiest for you
Drop into a branch, call us or go online. We're flexible to fit around you.
Hassle free all the way
We deal with lenders on your behalf, so everything from paperwork to negotiation is stress-free.
Choose from the very best deals
We work with all lenders, big and small to give you exclusive access to a comprehensive range of mortgage rates.
Supportive and friendly
Our highly experienced advisers make the entire buying process painless by taking all the work off your hands.

Further consideration

---------

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT. We do not charge a fee for residential mortgage advice. We charge an administrative fee for processing each of your mortgage contracts; our fees only apply when you decide to go ahead with an application. For standard residential mortgage contracts the typical fee is up to £499, subject to the complexity of the case and the lending solution required, and is payable on application. Other fees apply for BTL and Offshore mortgages, for full details please use the link below to view our Terms of Business. https://www.alexanderhall.co.uk/i/pdf/terms_of_business.pdf

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Alston is brilliant

Alston has been helping us for a few years now, since buying our first home to now helping us re-mortgaging and getting ready to buy our next home. He is always very helpful and knowledgeable, he is a credit to Alexander hall.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable service as usual

Impeccable service as usual. Jack Tanner and Farah Kone were super responsive and kept me informed throughout the whole process. Reach out to either when looking for a mortgage advisor.

24 March 2026
Rated 5 out of 5 stars

Andre and Charlie have been absolute…

Andre and Charlie have been absolute life savers. I was put in an unfortunate predicament where our previous lender pulled out after exchange after speaking with Andre we were able to work out the best option to go with within the time frame. Charlie with his friendly nature was also able to guide me through the life insurance process smoothly, making me feel 100% at ease. Their professionalism and speedy work really saved me a lot of hassle and money. Thanks Andre and Charlie.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service! Highly recommended

Hollie and the whole Alexander Hall team was fantastic to work with. She was always great with communication, offered clear and well‑explained options, and took the time to walk us through every scenario so we could make confident decisions. Hollie was instrumental in securing the best mortgage for our needs. Very highly recommend!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

Ryan was so knowledgeable and helpful for our first mortgage application, making the whole process easy to understand and smooth

23 March 2026
Rated 5 out of 5 stars

Mortgage application- First time buyer

Moazzam handled our application and was extremely clear and pro active throughout the whole process. He was always available through messsaging, email and on the phone to talk though any enquiries we had. Very reassuring as a first time buyer to get so much support and knowledge. I would highly recommend Alexander Hall.

22 March 2026
Rated 5 out of 5 stars

Excellent Service

Laurence has been instrumental in securing the best mortgage for our needs.
Becky and Charlie delivered excellent service organising our insurance for a house purchase.
Overall, the service was excellent. The team kept us updated at all times, took the load of us and delivered the best outcome.
Would highly recommend!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant advice for first time buyers

The entire experience of getting a mortgage was made effortless by our advisor, Shafeen. As first time buyers, we felt apprehensive and a little out of our depth. These emotions were put to bed immediately when we spoke to Shafeen. The customer service and outcomes have been nothing short of outstanding; it has been an enjoyable experience for us, due to the amount of effort Shafeen put in. Thank you so much.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with my advisor…

Great experience with my advisor Bradley Lodge. Bradley guided me all through the process, answering my questions and ultimately helped me achieve an excellent rate for my remortgage.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and excellent customer service

Alexander Hall Mortgage Advisers provide an excellent service, you feel listened to and supported during the whole process; and compared with other brokers, they were able to get me the most money.
Big shout-out to Alston Daley-Gumbs, he was great, very helpful, knowledgeable, professional and very quick to reply to any of my communications.

18 March 2026
Rated 5 out of 5 stars

great service and clear communication throughout

Anil Bhogal was fantastic throughout the whole mortgage process. He was always quick to respond, understanding of my personal situation, and took the time to explain everything clearly. I really appreciated how proactive he was in following up and keeping things moving, which made the experience feel smooth. I’d happily recommend him to anyone needing help with a mortgage.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Mortgage Support – Smooth and Stress-Free Experience

I’m extremely grateful that, out of thousands of companies, I came across Alexander Hall. A few months ago, I had the opportunity to speak with Moazzam Kamruddin to discuss my situation and my goal of getting a mortgage.

From the very beginning, Moazzam took the time to understand my circumstances and explained the entire process clearly. He walked me through all the necessary checks in advance and guided me step by step throughout the application. His professionalism and communication made the whole process very smooth and completely hassle-free.

Remarkably, we were able to complete the process in just about two weeks, and my mortgage has now been approved. I truly appreciate the level of support and expertise provided.

I highly recommend their professional services and will definitely recommend Alexander Hall to my friends and close network. I will also be returning to them for any future remortgage or mortgage needs.

Absolutely top-class service.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as a first-time buyer

Great experience as a first-time buyer. Jack gave really helpful advice around interest rates and made sure my mortgage offer was secured before the rises. Would definitely recommend!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Ryan!

Ryan Brady was excellent, as first time buyers all processes are quite daunting but he made it all so simple for us! We got an incredible rate, especially considering market conditions, and the whole process was even faster than we expected!

16 March 2026
Rated 5 out of 5 stars

I had an excellent experience working with Inder Toor

I had an excellent experience working with Inder Toor throughout my mortgage process. From the very beginning, Inder was professional, knowledgeable, and incredibly supportive. He took the time to clearly explain every step, making what can often feel like a stressful and complicated process much easier to understand.

Inder worked hard to secure the best possible rate for my mortgage and was always proactive in keeping me updated on progress. Whenever I had questions, he responded quickly and made sure I felt confident in the decisions I was making. His guidance and attention to detail made the whole process smooth and efficient.

What stood out most was how approachable and dedicated he was. It genuinely felt like he had my best interests at heart the entire time. I would highly recommend Inder Toor to anyone looking for a mortgage broker who is reliable, transparent, and committed to getting the best outcome for their clients.

16 March 2026

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