Fetch Pet Health Reviews 62

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its supportive and helpful service, highlighting the ease and speed with which claims are honored. Many people appreciate the user-friendly app, which simplifies the claims process and offers peace of mind during stressful times. The staff and customer service are frequently described as friendly, caring, and efficient, making interactions pleasant and reassuring. However, some customers mentioned that the company seemed to anticipate issues with older pets, conducting deep dives into previous vet visits once pets reached a certain age, which they felt was triggered by their pet's age and routine vet inquiries.

What people talk about most

Service

Consumers find service to be positive, highlighting the comprehensive care and support provided. Many... See more

Claim

Users describe positive interactions with claim processes, frequently highlighting their ease and efficiency.... See more

Staff

People report positive experiences with staff, highlighting their responsiveness, helpfulness, and genuine... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness and... See more

Application

Customers had positive experiences with the app. Reviewers consistently praise its ease of use, intuitive... See more

Based on these reviews

Rated 5 out of 5 stars

Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but suppor... See more

Company replied

Rated 5 out of 5 stars

Fetch SERIOUSLY earned our loyalty. After a vv scary flipped (!!!) car accident with Darius, Fetch really came through. The app is super easy to use (love how you can upload a video of your pet runn... See more

Company replied

Rated 5 out of 5 stars

We’re very thankful for Fetch during a really scary time for us and our cat, Penguin. He suddenly had blood in his urine, and with our regular vet unavailable, we had to rush him to emergency care. Kn... See more

Company replied

Rated 5 out of 5 stars

If Archie could type, he’d be paw-slamming 10 stars out of 5 for Fetch right now 🐾⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Everything is super easy to follow, their customer service is friendlier than a Labrador at the... See more

Company replied

Rated 3 out of 5 stars

Update on Review: Fetch reached out and I have been told they have removed many of the restrictions placed on our cover. I will still need to go and get his teeth checked out as apparently there... See more

Company replied

Rated 5 out of 5 stars

Fetch is affordable and easy to make a claim through their app. I'm so glad I changed to Fetch from another insurer for my mini fox terrier and Golden Retriever. I don't need to worry if they have an... See more

Company replied

Rated 5 out of 5 stars

We are so impressed with Fetch Insurance. Their quick and efficient service has been just been amazing. Our little dog needed a quick admission for a procedure and Fetch Insurance was so helpful and a... See more

Company replied

Rated 5 out of 5 stars

Xena has been with fetch since she was 8 weeks old. We needed to use fetch for emergency surgery and fetch were so easy to deal with. They approved each claim usually within a timely manner and the mo... See more

Company replied

Rated 5 out of 5 stars

I recently had to make my first claim for my cheeky cat Quincey after she snuck into my sewing room and chowed down on a spool of thread- and thankfully the experience with Fetch was seamless! I w... See more

Company replied

Rated 5 out of 5 stars

WOW. That’s all I can say. 7 month old puppy had liver issues, so many tests & a CT Scan which had me in the hole for more than $4000.00. Fetch covered everything. What’s more, I was dreading “texting... See more

Company replied

Rated 5 out of 5 stars

I moved to Fetch from another well known pet insurance company and I’m so happy. I’m saving myself thousands per year. I have claimed multiple times for my dogs and have had no issues. I love using th... See more

Company replied

Rated 5 out of 5 stars

We truly can’t recommend Fetch Pet Insurance enough. With three dachshunds, having the right cover isn’t optional for us — it’s essential. In May 2025, our sweet boy Jasper was diagnosed with I... See more

Company replied

Rated 5 out of 5 stars

Working in the animal industry I have seen my fair share of insurance companies! First time with Fetch which one of my newest family members. The claims process was so easy, quick and put your mind at... See more

Company replied

Rated 5 out of 5 stars

Switched all 5 babies to fetch this year. The price and value of coverage is just excellent. The claims process was also easy as I found out when my girl Ava had to go to emergency and payment came th... See more

Company replied

Rated 5 out of 5 stars

I first signed up to Fetch Pet Insurance in August 2024 when bringing my new puppy home and I can’t recommend them enough! This year has been a ruff one for us. Honey, my one year old cocker spanie... See more

Company replied

Rated 5 out of 5 stars

Only 5 stars will do for this great pet insurance. Buddy had a sudden seizure and Fetch approved the claim immediately and reassured me he would be covered should there be any ongoing issues. Their co... See more

Company replied

Rated 5 out of 5 stars

Fetch has been wonderful and I would rate them 5 stars or more Their customer service is wonderful and im very grateful for their wonderful support and their caring for Eli and myself Would recomme... See more

Company replied

Rated 5 out of 5 stars

We have used fetch for our three dogs over the past 3 years now and have nothing but positive things to say. The claim process is easy and the peace of mind we have from having cover is priceless

Company replied

Rated 5 out of 5 stars

Best pet insurance partner for sure. Extremely easy to use app, no bugs at all, really fast customer service. Also paid out our claim within a week.

Company replied

Rated 5 out of 5 stars

My little doxie Evie had to have major back surgery. Fetch were amazing. Open communication, quick resolution, offered sympathy and understanding. Seriously so happy with the process. Thanks. Kristy P... See more

Company replied

Rated 5 out of 5 stars

After having bad experiences with a previous insurer I did a lot of research on the best insurer for my new fur baby Tova. After seeing the great scores on productreview.com.au, I went with... See more

Company replied

Rated 5 out of 5 stars

A Pet Insurer like none you've experienced before. Even more friendly and caring for our animal friends than RSPCA or Medibank private or others in my personal experience and dealings with them . Kin... See more

Company replied

Rated 5 out of 5 stars

When my dachshund Dax was diagnosed with IVDD, I was heartbroken and completely overwhelmed. It was such a scary time, and the last thing I wanted to worry about was how I was going to afford hi... See more

Company replied

Rated 5 out of 5 stars

Great to deal with, the ladies have always been great to me and Frankie as well as being very understanding. I switched from my previous insurance over to Fetch!

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Fetch Pet Insurance. The team is super responsive and communicative! Additionally claims been simple to submit through the app, and reimbursements we... See more

Company replied

Rated 5 out of 5 stars

Really fast and helpful communication, great app that's easy to use, very upfront about what is covered and when.

Company replied

Rated 5 out of 5 stars

Fetch has been incredible. The ease of using the app and the prompt replies are fantastic. We recently had to make a claim and it was seamless. Cannot rate them high enough

Company replied

Rated 5 out of 5 stars

Fetch have been great to deal with. I have my 4 cats insured and recently had to make a claim for my ragdoll, Jack. They sorted the claim out so quickly and it was nice to hear directly from the team... See more

Company replied

Rated 5 out of 5 stars

Easy to reach support. Responsive. Timely processing of the claim. Great app.

Company replied

Rated 5 out of 5 stars

Great value and customer service! Great and easy to use app

Company replied


Company details

  1. Pet Insurance Company
  2. Insurance Company

Written by the company

Hey there, we're Fetch Pet — vets, data whizzes, techies, and insurance experts changing the way we care for our pets. We’re building a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and help more Aussie pets thrive. And we’re just getting started. We’re backed by Aussie and international investors, including AirTree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fetch offer a comprehensive pet…

Fetch offer a comprehensive pet insurance cover with no catches. Everything is up front and easy to understand. The app is brilliant and the claims process is so easy and quick. They communicate promptly through the app and are super friendly. I’ve had another pet insurance previously and this one is way better.

30 December 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Yay thanks Rebecca! So glad you like Fetch 💖 We'll keep making it better for you 💪

Rated 5 out of 5 stars

Impressive service with fetch

I have had a pleasant experience with fetch, very prompt at replying to messages. They have worked very fast with the claim process. I cannot fault them I’m so impressed will be switching my other pet across to fetch aswell.

5 December 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thank you so much Tanya, really appreciate this 🙏

Rated 5 out of 5 stars

So fast so friendly so effective

So fast! So friendly and kind! Sooo happy I pay $67 and now don’t have any excess! Claims and 80% refunds are processed SO fast! Thanks to Fetch, I don’t hesitate to take my angel to the vet knowing I’m covered!

17 December 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thanks Essena, we'll keep making Fetch even faster 🏃‍♀️!!

Rated 5 out of 5 stars

Incredible

So far Fetch have been so incredible! This is my first dog and experience with a pet insurance company and I’m so glad I went with them. The process is so easy through the app and they are soooo fast at responding to any queries and reimbursing costs (same day)!

13 December 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Yay thanks Sofia, really appreciate your kind words! 🙌

Rated 5 out of 5 stars

Best in Class Pet Insurance

Great service and super efficient app for making claims. Highly recommended!

12 December 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thank you!! So glad you're enjoying our pink Fetch app 📲🩷

Rated 5 out of 5 stars

Fetch has been nothing short of…

Fetch has been nothing short of amazing. My chihuahua needed surgery for patella luxation and they have made the experience stress free from beginning to end. When your pet needs medical care fetch makes it easier to concentrate on their recovery stress free without worrying about the financials. You can also apply for pre approval so you are informed of eligibility before treatment. I’m so impressed with fetch and how they handled my surgical claim I have moved my cat to fetch now as well. My animals deserve the best of everything and I wouldn’t change insurers because Fetch is the best. The staff at fetch are experienced in the veterinary industry and will help you as much as they can.
Thank you Fetch team for the excellent service you have given me.

4 October 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thank you so much for the wonderful words, Kim. We’re so sorry your chihuahua needed surgery for patella luxation, but we’re really glad we could make the process feel stress-free from start to finish. 🐾

It’s great to hear pre-approval helped you feel informed before treatment, and that your surgical claim was handled smoothly so you could focus on recovery instead of costs. Glad to have your furry friends with us 🩷

Rated 5 out of 5 stars

Claims were easy and helped during…

Claims were easy and helped during difficult time with the loss of my baby boy

6 December 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Hi Loreen. We're so sorry for the loss of your wonderful boy. As pet parents ourselves, we couldn't imagine anything worse. We're so glad we were able to be there for you during such a difficult period.❤️ If you do need anything, please reach out 🐾

Rated 5 out of 5 stars

Fetch are quick to reimburse treatments…

Fetch are quick to reimburse treatments and are always checking in on how my dog is going.

30 November 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thanks so much Natasha for the kind words! I'll pass them onto the team - they'll love to hear this 😇

Rated 5 out of 5 stars

Best Pet Insurance EVER!

I have been with insurance companies before but they only treat you as a number but Fetch treats you like a friend. I love how they care and bend over backwards to make sure that the process is easy and stress free for you and your furry friend. The service I received in the last 2 days was exceptional and I will always be grateful. Im with Fetch for life and I highly recommend them to everyone.

28 November 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Hey Popi! Thank you so much for your beautiful words. 🐾

We’re really glad you’ve felt genuinely cared for and supported, especially over the last couple of days, and that we could help make everything feel easier and less stressful for you and your furry friend. Your trust and recommendation mean a lot to our whole team.❤️😇

Rated 5 out of 5 stars

Thanks for your help Fetch

My dog had the worst surgery complications and ended up in Animal Hospital after knee surgery with pneumonia and gastroenteritis, he was so unwell. Feeding tube, oxygen tube and a lot of pain medication and worry. Fetch have been the best support, totally went far and beyond to help. A special thanks to Emily for helping with my claim. Thanks Fetch, you are the best ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

18 November 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thank you so much for sharing this, Sarah. We’re so sorry your dog went through such severe complications. That sounds incredibly frightening and exhausting. 🐾

We’re really glad we could support you through it and help take some pressure off while you focused on his recovery. We’ll also make sure Emily sees your special thanks. ⭐️

Rated 5 out of 5 stars

Fantastic service

Fetch staff were so friendly and quick to respond to our claim! Very pleasant and understanding.

13 November 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Hi Amanda! Wow, thank you for this! I'll make sure I pass it onto our team. They'll love to hear this 🐶

Rated 5 out of 5 stars

Great experience

Great experience, claimed multiple times for multiple pets, always an easy process 🤩

13 November 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Hey Therese! Thank you so much for the kind words. We're so glad you're enjoying Fetch. Reach out if you need anything ❤️🐶

Rated 5 out of 5 stars

Quick claims

Quick claims, app is great, customer service are helpful & responsive. I’ve been with Fetch for 1 year & had 2 claims. Nothing but positive experiences. I wish all my pets were with Fetch.

7 November 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Hey Simone! We’re so glad your first year with Fetch has been smooth - quick claims, an easy app experience, and a helpful, responsive team. 😊 Give your furry friends a big cuddle from us!

Rated 5 out of 5 stars

The best pet Insurance

This pet insurance is the best pet insurance I found. I was originally with a big company and they messed me over. I’m so happy I found Fetch and am never changing. Would 120% recommend to everyone

23 October 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thank you so much for the review - we’re really glad you found your way to Fetch and that you’re having a better experience with us. 🐾

Rated 5 out of 5 stars

Easy to lodge the claim

Easy to lodge the claim. Claim processed and paid in less than 24 hours. Would be a bonus for me if Fetch were in Gap Only, as my vet would then be able to process the claim.

21 October 2024
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thank you for the review, Debra! 🐾

We’re glad lodging your claim was easy and that it was processed and paid in under 24 hours. We also appreciate the feedback about Gap Only payments - we understand how helpful that would be, and we’ll pass it on to the right team. If you ever need anything, please reach out anytime. We’re happy to help.🐶

Rated 5 out of 5 stars

Fetch Pet Health - Great Customer Service

Being a relatively new company I had some questions before we decided to sign up. Annie was very helpful with every question I had, it felt very much like a personal experience and you could tell they care very much about their customer satisfaction.

After hours of research I honestly haven't come across another company that provides such comprehensive coverage and their PDS is really simple yet easy to understand, which was perfect for me after reading through countless pages of PDS from their main competitors!

I'm tipping this company to do great things over the next few years and they will blow other pet insurance providers out of the water. I will provide an update should we need to make a claim in the future.

21 October 2023
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thanks so much James - we shared your review with the whole team and they loved it 😁 Yes Annie is a superstar! Thanks so much for reading the PDS's and doing your research!

Rated 5 out of 5 stars

Great service

Signed up to Fetch as it offers great customer service and personalised care, beyond just pet insurance. I found it good value too. Happy to know my puppy will be well looked after. 🐶❤️

17 August 2023
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Glad you and pup are feeling happy at home with Fetch 🐾 - thanks so much!

Rated 5 out of 5 stars

Better value & customer service

Really pleased with the switch to Fetch so far. Better value cover, and you can actually understand it. Customer support was super knowledgeable (and local) when I had a query via the app. And love that they sync up with my vet so admin is all sorted ahead of time. Recommended.

11 August 2023
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thanks so much Naomi, we really appreciate all the support ☺️

Rated 5 out of 5 stars

I’ve been looking for pet insurance for…

I’ve been looking for pet insurance for a while Fetch is the first that I feel really cares about your pet. The sign up was super easy and the cover was great for the price. Thank you Fetch team!

14 August 2023
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thanks so much Elliot! Let us know if you have any more ideas or feedback 🙏

Rated 5 out of 5 stars

Personalized expertise from REAL pet lovers

The personalized experience with Fetch gives me a genuine sense of confidence that my boy Rudy will be well taken care of. Super easy to setup my policy through the Fetch app, plus easy to register Rudy’s vet history for waiting period waivers and fast claims. Charlotte was delightful to deal with through the live chat.
I haven’t used Pet Healthline yet, but I didn’t even have this option with my last pet insurer so big ups to Fetch for this feature! Fetch feels like it’s been been built by a bunch of folks that truly love pets and genuinely understand why and how important they are to us.

2 August 2023
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Hey Luke! Thanks for the support. Pleased that you and Rudy are enjoying Fetch. Charlotte’s beaming at your shoutout. Excited for you to try Pet Healthline when you're ready. Your feedback’s great, keep it coming!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look