Factor Meals Canada Reviews 

Originally this service was a gift from my daughter to ensure I ate well while she was on holiday. I was taking care of her dog and was very busy outside of my home during that timeframe. The food tastes great and each meal has been very satisfying. Unfortunately we hit a snag on the 2nd week of her holidays as my order could not be delivered by factor for unknown reasons. Fortunately, even though she is back, I have decided to continue the service.

So far, every meal has been spectacular. I decided to go with factor because I was wasting so much food and groceries are too expensive now days to be wasting. I have replaced 3 meals a week for my daughter and myself and it has helped us to stop overspending on take out food as well as the groceries. The app is extremely easy to use and they don't give you a hard time skipping weeks due to vacations ect.

I like factor because the meals are ready to eat and all you have to do is just microwave them without any extra meal prep.

Your subscription is expensive and it renews for the next week before you even know if you like the ones you’ve gotten. I reached out because I thought I had until Friday to skip a week or pick my meals, it is summer and I am on vacation. Wouldn’t refund me.

This is my second week ordering from Factor. I didn’t get my first order, I called and it was resolved. Meals are a delicious and the portions are the right size. I ordered because I want to see what proper meal size looks like. I

The meals are good, however the delivery is terrible. Multiple occasions our box has not been delivered on time or at all. It has been extremely unreliable, causing us to often scramble to try to prepare lunch for the next day or have to buy lunch out. This has not been a one time occurrence, it has been almost half of the time we order.
Customer service is friendly, but all they ever do is let me know the box will be delivered the following day, or that there were issues so we won't receive it at all. If the box is not delivered we get refunded, but that means prepping meals unexpectedly.
We have decided to skip for a bit to see if the delivery issues get better.

Most of the meals received have been very good. Quick prepare in microwave and supper is on the table. Some are very filling and almost cannot complete. Tasty and nutritious which we were missing in our diet. When you don't want to cook these meals are there in a short time. instead of something processed that we are trying to avoid. Great change for us.

Quality of the meal, delivery always on time,easy to order,pose,clientèle service are the Best really👍and on top I eat healthy and they do it for me. What else can you ask for 😉

I don't like green beans and there are some weeks where most of the meals that I would order have them. This is the only reason I regularly skip weeks. Otherwise, very good variety, portions and pricing.

Horrible experience. We ordered the full package of 3 meals a day for a week. They were supposed to deliver on sunday and never came. When we contacted customer support they said it will come on Tuesday more than 24h later and left us stuck to buy ourselves meals for the monday. Also, yoi can only chat with a bot, no real agent

I like the choices of meals. However there are too many meals that include green beans. If I could substitute them with carrots I’d be happier. Also I am concerned about delivery arrangements. I’ve had bad experiences with delivery services not understanding how to get to my apartment.

Great healthy meals right to your door.The menu also varies week to week so you never get bored with the options.

We only got 16/20 boxes ordered. Yes, we got a small credit, but the whole ppijt is we needed meals. The $20-something credit will not cover 4 meals if we get take out…

I wanted to update my review to reflect the final outcome.

After my previous experience, Factor did ultimately send me the meal delivery at no cost, as customer service had originally promised. I appreciate that they honored that commitment.

However, the overall experience was still confusing. I was charged even though I had not intended to complete an order, I initially received no order confirmation, my refund was processed, and I received conflicting information about whether the complimentary shipment had been cancelled. Although everything was eventually resolved, the communication throughout the process could have been much clearer.

I appreciate that Factor made things right by providing both a full refund and the complimentary meals. I hope they address the website or system issues and improve communication with customers to prevent similar confusion in the future.

The meals packed were packed with ice above and below in between the meals and one meal opened and ripped. It spilled all over the box. Now I'm down a meal that I paid for.

Calorie controlled, filing, tastes great and uses good ingredients

Aside from the strange email errors, the meals are excellent. I was surprised how good the quality is for the average of 3 minutes of heating time. We had fish, burger and other great meals

So far...with the exception for one missed delivery , things have been going quite well' I find your meals balanced and filling.
I live alone now and cooking for one gets to be a drag and I never was good at it. It's very convenient to come home at days end and just pop supper in the microwave.
My only bugbear is that I find the meals a bit too spicy for my palate but the burn doesn't linger very long so that's good.
I have presented my friends with your free box offer but they sense there is more too it...nothing is free in this world and they have been burned in the past...giving too much information over the internet is not an option to them. Sorry...

So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in our own kitchen. There are several meal options to chose from including extra protein, keto or carb friendly. Unfortunately there is no specific gluten free menu choices and those would be a great addition.

I wanted to see what they had for vegetarian meals and to see the menu you have to create an account and add payment. They had maybe 2 meals a week but no real vegetarian plans so I deactivated my account right away. Well I guess deactivating the account and even getting the confirmation email of doing so was not enough to stop them from charging my cc and choosing 6 meals for me 5 days later. I spent 30 min on the phone with them and they blamed me for the order not being cancled in time, they said emails are sent every week about the meals and they can be changed or cancled then I pounted out AGAIN I had a deactivated account so I did not receive that email then they said the first Thursday after you create an account if you dont chose your meals its done automatically even with a deactivated account. WHAT!?!?! They gave me a credit towards my next meals though 😮‍💨 I did finally get a refund after pointing out many times my account was deactivated no meals were ever chosen and I am a vegetarian. I would have purchased from them of they had vegetarian plans.