Delicious meals most of the time! And I love the grocery section. Also delivery always goes smoothly. I'd love to see the option to omit ingredients (I have dietary concerns, so have to throw out... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We've absolutely loved everything about FreshPrep since we signed on about 2 months ago. The ordering process is seamless, the menu selection is diverse, and the food tastes amazing! With two young ch... See more
Company replied
Freshprep recipes have taught me how to thicken a sauce, use my broiler, among other kitchen skills, and introduced me to new flavours from around the world that I now love. It’s nice to have the nutr... See more
Company replied
The flavours are next level. Very gourmet. We only get one ready to cook meal a week, they are amazing! We also get 4 ready to eat meals each per week and the quality + convenience is great. We both w... See more
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Company details
About Fresh Prep
Written by the company
Meet Fresh Prep — Canada's most delicious, most convenient and most sustainable meal kit delivery service.
With easy-to-follow recipes, and pre-cut and pre-portioned ingredients, Fresh Prep takes care of the planning, shopping and prepping, so you can enjoy effortless meals.
With the click of a few buttons, meal kits arrive at your doorstep each week, helping you get healthy dinners on the table in 30 minutes.
Each week Fresh Prep offers 18 meal kit recipes to select from, with options to suit most diets and lifestyles including vegetarian and vegan. Recipes include local, seasonal ingredients to improve flavour and reduce environmental impact. And meals are delivered in reusable, insulated and sanitized cooler bags, rather than cardboard boxes.
On top of delicious weekly meals, Fresh Prep offers ready-to-eat meals, which are perfect for lunch. We also have nutritious sides and snacks from local businesses to keep you and your household fueled all day long.
Get started today
Contact info
188 Victoria Drive, V5L 4C3, Vancouver, Canada
- 1-833-310-7737
- hi@freshprep.ca
- www.freshprep.ca
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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What did I have to lose?
I decided to give Fresh Prep a try for a month - half price so if it's not for me, lesson learned. I have continued to use them because the value is great, the quality is fantastic and the ease of making proper meals for myself as a single senior is so worth it!! The instructions are clear and the ingredients are mostly already prepared so the food is ready in no time!!
19 April 2026
The meals are delicious
The meals are delicious! They are easy to follow recipes, and everything is nice and fresh.
18 April 2026
Great communication and yummy food
Great communication and yummy food, with so much variety.
19 April 2026
Delicious meals most of the time
Delicious meals most of the time! And I love the grocery section. Also delivery always goes smoothly.
I'd love to see the option to omit ingredients (I have dietary concerns, so have to throw out certain items every time), and or more options without alliums.
The ready to heat meals also could use some improvement... almost every one I've tried has been bland, and there aren't many options without alliums. They definitely used to be better.
8 April 2026
Reply from Fresh Prep
Thank you so much for your thoughtful review—we’re really glad to hear you’ve been enjoying the meals and that delivery has been consistently smooth. It’s also great to know you’re making good use of the grocery section!
We truly appreciate your feedback around dietary needs. The ability to omit certain ingredients and offering more options without alliums is something we understand would make a big difference, and we’ve shared this with our team.
We’re also sorry to hear that the ready-to-heat meals haven’t been hitting the mark lately. Your comments about flavor and variety are really helpful, and we’ll be passing this along to our culinary team for review.
Thanks again for taking the time to share your experience—it helps us improve, and we hope to serve you even better moving forward.
We have had some rock hard avocado's.
We have had some rock hard avocado's.
We have had a huge bug in the bok choy.
We have had slimy lettuce.
The bags should be labelled, some items look like they could be the same.
14 April 2026
Reply from Fresh Prep
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been. Rock-hard avocados, issues with bok choy, and slimy lettuce are not the standards we hold ourselves to, and this is certainly not the experience we want for our customers.
We also appreciate your feedback regarding the packaging and labelling of items. This is helpful insight and has been shared with our team for review.
We’ve followed up with you directly by email as well so we can look into this further and make things right.
The flavours are next level
The flavours are next level. Very gourmet. We only get one ready to cook meal a week, they are amazing! We also get 4 ready to eat meals each per week and the quality + convenience is great. We both work a ridiculous amount of hours and this takes the stress out of eating healthy and delicious dinners. The egg bites are super yummy and so easy on early mornings. We also appreciate the eco friendly reusable cooler bags. Best meal prep/kit company we have found (we’ve tried 4 others)
5 April 2026
Reply from Fresh Prep
Thank you so much for your thoughtful review! We’re really happy to hear you’re enjoying the flavours, convenience, and variety of both our ready-to-cook and ready-to-eat meals. It means a lot to know our meal kits are helping take the stress out of busy days while still keeping things healthy and delicious for you both. We also really appreciate your kind words about the egg bites and our reusable cooler bags. Your support truly means a lot to us, and we look forward to continuing to serve you!
Excellent healthy meals with fresh…
Excellent healthy meals with fresh ingredients and a consistent service model.
5 April 2026
Reply from Fresh Prep
Thank you so much for your kind review! We’re really happy to hear you’ve been enjoying our healthy meal kits, fresh ingredients, and consistent service. Your support means a lot to us, and we look forward to serving you again soon!
Gamechanging
Fresh prep has been gamechanging for me! As a full time student and business owner, feeding myself wasn't exactly the priority. Fresh prep has made it so I don't have to think about what to make and I can have tasty food on the table in 30 minutes. Best decision ever!
5 April 2026
Reply from Fresh Prep
Thank you so much for sharing this! We’re so happy to hear that Fresh Prep has been a game changer for you. Balancing being a full-time student and running a business is no small feat, and it means a lot to us that we can help make mealtime one less thing to worry about.
Knowing you’re able to enjoy delicious meals on the table in just 30 minutes is exactly what we strive for. We’re so glad we can be part of your routine!
Thank you again for your support—we’re excited to keep cooking with you!
Freshprep order
Freshprep order arrived at 1130am - Great
One of my meals was missing ingredient - protein and the recipe card. The recipe I am referring to was the banana, bacon French toast. We were looking forward to making that for our Easter guests and unfortunately we had to make it with the bacon as all stores were closed on Easter Sunday.
Sent Freshprep an email and still waiting for a reply on how they will rectify.
28 March 2026
Reply from Fresh Prep
We’re very sorry to hear about the missing ingredient and recipe card in your order. Your meals should always arrive complete, and we completely understand how disappointing this must have been, especially while preparing for your Easter guests.
We’ve reached out to you directly by email to address your concerns and work on rectifying the situation. Your feedback is important to us, and we appreciate you bringing this to our attention so we can continue improving.
Thank you for your patience and for giving us the opportunity to make things right.
Terrible customer service
Terrible customer service! No reply for days. They won't cancel my account, claiming I did not return the cooler bag, which I did! I didn't want it in my house, so I gave it to the driver who delivered the order. The produce was not fresh, the meat was frozen, and the condiments and spices were unlabelled—a guessing game. Horrible experience!
3 April 2026
Unprompted review
Reply from Fresh Prep
We’re so sorry to hear about your experience. This is not the high standard we hold ourselves to, and we completely understand how frustrating this must have been.
We’ve reached out to you by email to address your concerns directly and work to make things right. Your feedback is extremely important to us, and we appreciate you taking the time to share it so we can continue improving.
Thank you for your patience and for giving us the opportunity to follow up.
Overall I am very happy with Fresh…
Overall I am very happy with Fresh Prep. I would give 5 stars, however I wish there was more choices and variety of meals. Also I wish it would be possible to “split” a “4 servings” in two. 4 servings is too much for me, I am alone.
5 April 2026
Reply from Fresh Prep
Thank you so much for sharing your feedback—we’re really glad to hear that you’re overall happy with Fresh Prep!
We appreciate your suggestions around having more variety and flexibility with portion sizes. That’s great insight, especially around splitting 4-serving meals, and it’s something we understand could make a big difference. We’ll be sure to share your feedback with our team as we’re always looking for ways to improve and better meet our customers’ needs.
Thanks again for your support and for taking the time to share your experience with us—it truly means a lot!
The Best of All
After having tried 3 others, this is the best meal prepping company for taste, quality and price. When it comes to meal selection, you can’t go wrong.
5 April 2026
Reply from Fresh Prep
Thank you so much for your kind words! We’re honoured to hear that we stand out for you in terms of taste, quality, and value—it truly means a lot.
We’re also so glad you’re enjoying the variety and selection of meals. Our team works hard to create options that everyone can feel excited about, so it’s wonderful to hear that it’s hitting the mark.
Thanks again for your support—we look forward to continuing to bring great meals your way!
Ordering our meals from Fresh Prep has…
Ordering our meals from Fresh Prep has been one of the best changes we made! I no longer spend hours trying to figure out what to make, shop for food, have to buy bottles of condiments for a recipe when I only need a teaspoon and then cook only for no one to eat or enjoy it. My kids now look so forward to dinner. Every meal is delicious and so easy to make. We love it ❤️
28 March 2026
Reply from Fresh Prep
Thank you so much for your amazing 5-star review! We’re absolutely thrilled to hear how much Fresh Prep has made a positive difference for you and your family. It means so much to us that mealtime has become easier, more enjoyable, and something your kids now look forward to—that’s exactly what we hope to bring to every home.
We’re so glad you’re loving the recipes, convenience, and perfectly portioned ingredients (no more leftover condiments!). Your kind words truly made our day ❤️
Thank you for being part of the Fresh Prep community—we can’t wait to keep cooking with you!
The food is great and the set up…
The food is great and the set up inwhich its delivered makes preparing it so great
24 March 2026
Reply from Fresh Prep
Thank you so much for your 5-star review! We’re so happy to hear that you’re enjoying the food and that our delivery setup makes the cooking process easy and enjoyable. That’s exactly the experience we aim to create!
We really appreciate your support and look forward to continuing to bring you meals you love.
Protein portions are small
Protein portions are small. I have found it cheaper to augment with my own
30 March 2026
Reply from Fresh Prep
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We understand that protein portions can feel small for some, and many customers choose to supplement their meals as you mentioned. We’ll be sharing your feedback with our team, as we’re always looking to improve and make our meals even better. Thanks again for your support!
Meals are much better than any competitor
Meals are much better than competitors. Freshprep market items can be local and much better quality than competitors as well and no other service compares to the FP ready meals.
30 March 2026
Reply from Fresh Prep
Thank you so much for your amazing review! We’re thrilled to hear you enjoy our meals and Fresh Prep Market items, and that our quality and service stand out for you. Your support means a lot to our team, and we can’t wait to keep delivering meals you love!
The food is well thought out
The food is well thought out. Great recipes, great quality, and always reliable.
30 March 2026
Reply from Fresh Prep
Thank you so much for your wonderful review! We’re thrilled to hear you enjoy the recipes and the quality of our meals. It means a lot to our team to know our service has been reliable for you. We can’t wait to keep bringing you more delicious meals to enjoy!
Healthy delicious and easy
Freshprep recipes have taught me how to thicken a sauce, use my broiler, among other kitchen skills, and introduced me to new flavours from around the world that I now love. It’s nice to have the nutritional information and know exactly what went into my meal (unlike ordering from a restaurant). I barely recycle or toss anything because of the reusable containers which I why I chose freshprep over other meal kits. I like knowing that what I am eating is locally sourced too.
30 March 2026
Reply from Fresh Prep
Thank you so much for your thoughtful review! We’re thrilled to hear that Fresh Prep has not only made mealtime convenient but also helped you discover new flavors, build kitchen skills, and enjoy meals with transparency and nutrition in mind.
It’s wonderful to know that our focus on reusable containers and locally sourced ingredients has made a difference for you. Your support and feedback mean a lot to our team, and we’re so glad to be part of your cooking journey!
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