Express Estate Agency Reviews 

5,219
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable during every conversation, making interactions pleasant. People often mention that the team provides clear, regular updates and ensures a completely seamless process from start to finish. Some reviewers were not happy with the communication, mentioning that phone calls frequently went unanswered and mailboxes were full. A few other people also felt that messages and emails were occasionally ignored when they tried to follow up on their enquiries. Despite these frustrations, consumers generally appreciate the initial advice and positive support offered throughout the journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, helpful, and... See more

Service

Customers had positive experiences with service, describing it as organized, helpful, and professional... See more

Customer service

Clients share positive opinions on customer_service, noting that agents are supportive, responsive, and... See more

Response time

People report positive experiences with response times, highlighting prompt communication and regular... See more

Customer communications

Reviewers share mixed feedback about contact experiences with the company. Many consumers report frustration,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goergia has been an absolute superstar from start to finish without her I don’t know where I would be she is a asset To your company I would say she is higher then a 5 star if I ever had to go throu... See more

Company replied

Rated 5 out of 5 stars

Everything that I needed to know was that explained clearly & concisely. I was given a clear understanding of the research carried regarding our location and what properties we sold recently. Due to y... See more

Company replied

Rated 5 out of 5 stars

Faela was very friendly and professional. Gave some good, interesting advise. We will be looking to go ahead and use her services in due course. Only down side was trying to see information on a phone... See more

Company replied

Rated 5 out of 5 stars

Nick thoroughly explained why we are not reaching the right audience to sell our house. He gave some really good advice and we could see the benefits of placing our house on the market using both dome... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Do you want to sell your house — and not just be on the market? Proudly built upon great service, great success and no sale no fee – by choosing the Express Estate Agency, you will benefit from a very progressive, forward-thinking, proactive and nationwide Estate Agent that offers enormous advertising for your property, a 24/7 Enquiry Line and only deals with buyers in a position to proceed. We can help everyone and selling your home doesn't need to be a long, drawn-out and painful experience. Whether you are just wanting to sell, and don't want the trauma of 6-12+ months on the market, (with endless viewers who may simply be wasting your time), or if you are in need of a faster sale, we have the solution that will suit your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(5,219)

568 reviews in the last 12 months

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Rated 5 out of 5 stars

Really informative helpful conversation

Really informative conversation. Faela had done her research before we spoke and had a lot of information for me and suggestions. She explained the whole process thoroughly and carefully for me.
She had market examples to back up what she was telling me. Reassuring me that my house was good to sell and what the market was like around me. I felt a lot better after talking to her.

16 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful feedback Joanna. We’re delighted to hear that you found your conversation with Faela informative, reassuring and helpful.

We will pass on your kind feedback to Faela, who will be delighted to know that her preparation, market knowledge and guidance helped you feel more confident and supported.

Thank you again for taking the time to share your experience, and we wish you all the very best with your plans.

Best Wishes,

Jess 🏠

Rated 4 out of 5 stars

Friendly polite…professional communications

Friendly polite communications,professional behaviour nice talking and appropriate manners. That’s enough for me.

16 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your kind feedback Rabina. We’re delighted to hear that you found our communication friendly, polite and professional.

We really appreciate your kind feedback and are pleased that your experience with us was a positive one. Thank you for taking the time to share your thoughts.

Best Wishes,

Liv 🏠

Rated 5 out of 5 stars

Olivia was highly professional (even…

Olivia was highly professional (even confirmed receipt of emails), pleasant, efficient, tenacious and across everything in our transaction. I'm convinced the sale wouldn't have happened without her substantial support and expertise. I would recommend anyone selling their house to contact her.

13 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful 5 star review Will. We are absolutely delighted to hear how pleased you were with the support and service provided by Olivia throughout your sale.

We have passed on your incredibly kind words to Olivia, and she was thrilled to receive your feedback. She was so pleased to know that her communication, dedication and expertise helped guide you through the process and achieve a successful outcome.

We wish you all the very best for the future.

Jess 🏠

Rated 4 out of 5 stars

Very nice to talk to Daisy

Very nice to talk to Daisy, she was lovely and very helpful, not sure what to do yet?

16 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your lovely feedback Patricia. We're delighted to hear that you enjoyed speaking with Daisy and found her helpful and approachable. We will of course pass on your kind words to Daisy.

We completely understand that these decisions can take time and we're pleased to be able to provide guidance and support to help you consider your options.

Thank you again for taking the time to share your feedback, and we wish you all the very best with your plans.

Best Wishes,

Jess 🏠

Rated 4 out of 5 stars

Customer-First Service

Originally dealt with Daisy, who showed incredible passion for our property and made us feel comfortable we had made the right choice with Express. James lead on the selling front and was incredibly accommodating to our circumstances and ensured any of our requests were actioned promptly. He made consistent communication touch points, even just to check-in which was a great reassurance.

3 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful review Matt. We really appreciate you taking the time to share your experience and are delighted to hear how supported you felt throughout the sale of your home.

We've passed on your lovely feedback to Daisy and James. They're both delighted to know that their communication, support and willingness to help made such a positive difference.

Thank you for trusting us with such an important milestone. We wish you all the very best in your next chapter.

Jess 🏠

Rated 5 out of 5 stars

"Fantastic support throughout our whole…


"Fantastic support throughout our whole property buying journey. From the very first viewing to picking up the keys, Adam was professional, patient and genuinely cared about helping us get through the process. Adam liaised efficiently with sellers and solicitors, and turned what we expected to be a complicated process into something manageable. A truly reliable service – thank you so much.

10 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful 5 star review Adesola. We're absolutely delighted to hear that you had such a positive experience throughout your property buying journey.

We've passed on your lovely feedback to Adam, who was delighted to receive your kind words and said it was a pleasure to assist you with your purchase. He was thrilled to hear you describe his professionalism, patience and dedication helped make the process feel much more manageable.

Congratulations on your new home! Thank you for placing your trust in us, and we wish you many years of happiness and wonderful memories in your new home.

Best Wsihes,

Liv 🏠

Rated 5 out of 5 stars

Wasn’t pushy talked a lot of sence.

15 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review Lee. We're delighted to hear that you found our approach helpful and that the advice we provided made sense without ever feeling pushy.

We really appreciate your kind feedback and are pleased we could offer guidance in a way that helped you make an informed decision. Thank you again, and we wish you all the very best.

Liv 🏠

Rated 5 out of 5 stars

Clear straightforward advice and brisk follow-up.

Clear straightforward advice and brisk follow-up by email.

15 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review John. We're delighted to hear that you found our advice clear and straightforward and that our follow-up was prompt and helpful.

We really appreciate you taking the time to share your feedback and are pleased we could provide you with a positive experience.

Thank you again, and we wish you all the very best.

Liv 🏠

Rated 5 out of 5 stars

I had Charlie who was helping me out…

I had Charlie who was helping me out he’s really good at what he’s doing. He provided us with a lot of detail and help when going through this process of getting a mortgage for the first time.

15 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your fantastic review Selina. We're delighted to hear that Charlie was able to support you through your house purchase, first mortgage and provide the guidance and information you needed.

We've passed on your kind words to Charlie, and he said it was a pleasure assisting you. Buying your first home is such an exciting milestone, and we're so pleased we could be part of your journey.

Congratulations, and we wish you all the very best as you move towards owning your first home!

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

The team were reponsive and professional

13 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review. We're delighted to hear that you found the team responsive and professional.

Your kind feedback means a great deal to us, and we're pleased we could provide you with a positive experience. Thank you for taking the time to share your review, and we wish you all the very best.

Jess 🏠

Rated 4 out of 5 stars

Easy to deal with!

15 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Nati. We're delighted to hear that you found us easy to deal with.

We really appreciate your kind feedback and are pleased we could make the process a positive one.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

It was presented in a professional way…

It was presented in a professional way and Lana was well prepared and answered all my questions satisfactorily

15 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review Mac. We're delighted to hear that you found the appointment professional and that Lana was well prepared and able to answer all of your questions.

We've passed on your kind words to Lana, who said it was a pleasure speaking with you. Thank you again for taking the time to share your experience, and we look forward to assisting you further whenever you're ready.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

This lady is a asset to express estates…

This lady is a asset to express estates she help me through some tricky situations and I can’t thank her enough she was top notch in everything she did if I had a problem I got intouch with her she help me straight away deserves a massive pay rise. For her work for the company I’ll never forget her thanks for everything Goergia

14 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful review John. We're absolutely delighted to hear how much of a positive impact Georgia had throughout the sale of your home.

We've shared your wonderful feedback with Georgia, and she said it was a pleasure to assist you. She'll be truly touched by your kind words and especially pleased to know that her support helped you through the more challenging moments.

Thank you again for your thoughtful comments and recommendation. We wish you all the very best for the future and hope you enjoy this exciting new chapter.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Good customer service

Ben listened to what i had to say and provided a comprehensive summary of options.

14 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your lovely review Elaine. We're delighted to hear that Ben took the time to listen to your needs and provide a clear and comprehensive overview of the options available.

Ben will be delighted to receive your kind feedback. Thank you for taking the time to share your experience, and we wish you all the very best moving forward.

Jess 🏠

Rated 4 out of 5 stars

Friendly service and help from James…

Friendly service and help from James and Ryan.

14 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review Liam. We're delighted to hear that you received friendly service from James and Ryan throughout your purchase.

We've passed on your kind words, and both James and Ryan said it has been a pleasure assisting you with securing your new home. Congratulations on having your offer accepted, and we wish you all the very best as you move towards completion.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Faela was very friendly and…

Faela was very friendly and professional. Gave some good, interesting advise. We will be looking to go ahead and use her services in due course. Only down side was trying to see information on a phone. Wish I had been advised earlier to use a laptop. Communication before the call was good but maybe a day earlier would have been better to be prepared.

14 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your kind words and feedback Christopher. We're delighted to hear that you found Faela friendly, professional, and knowledgeable, and that her advice was helpful. Faela said it was a pleasure speaking with you, and she looks forward to assisting you when you're ready to move forward.

We also really appreciate your constructive, valuable feedback, and we'll certainly take it on board as we continue to improve our service.

Thank you again for taking the time to share your experience, and we look forward to working with you in due course.

Jess 🏠

Rated 5 out of 5 stars

We engaged Express for the sale of our…

We engaged Express for the sale of our house June 2026 based on a previous purchase we'd made via them. And happy we did. The agents are switched on, responsive and supportive. Particularly we had good relationships with Georgia Corrigan and James Latham. We had a very speedy sale, and were delighted with the whole process. Georgia called us and kept us up to date and conveyed messaging professionally and efficiently. We would not hesitate to recommend Express, based on excellent customer experiences. Well done all.

29 June 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful review and for taking the time to share your experience Caroline.

We’re delighted to hear that you chose Express again following your previous purchase with us, and we’re so pleased that we were able to provide the level of service you expected. Georgia and James will be thrilled to hear your kind words, and especially that their communication, support, and professionalism helped make the process such a positive experience for you.

It was a pleasure assisting you with the sale of your home, and we truly appreciate your recommendation. Thank you again for placing your trust in us, and we wish you all the very best for the future.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Very impressionable young lady

Very impressionable young lady. Answered all my questions/concerns with confidence & am looking forward to working with this company.

13 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review Lacey. We really appreciate your kind words and look forward to supporting you throughout your property journey.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

Daisy was polite and informative.

Daisy was polite and informative.
I havent made up my mind yet but im happy with the call and the pitch

13 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Matthew. We're pleased to hear that you found Daisy polite, informative, and helpful.

We understand that it's an important decision, and there's no pressure to decide straight away. Whenever you're ready, Daisy and the team will be here to answer any questions and help however we can.

Thank you again for your kind feedback.

Jess 🏠

Rated 5 out of 5 stars

Amy was very patient with me and…

Amy was very patient with me and explained most of what your company might well be able to do to help us sell our house. She was very clear about the avoiding a cash sale,
Excellent. I will be contacting her shortly with our decision.

10 July 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful review Lois. We're delighted to hear that Amy took the time to explain your options clearly and that you found her advice helpful.

Amy will be so pleased to know that her patience, clear communication, and guidance made a positive impression.

We look forward to hearing from you when you've made your decision and would be delighted to help you on your property journey.

Thank you again for your kind feedback,

Sam 🏠

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