Placing the initial order from an advertisement was a bit misleading. However the order for the coffee machine was placed after a misunderstanding - My daughter ordered what she thought was the full... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Information provided by various external sources
We sell reusable Coffee Capsules compatible with most machines (Nespresso, Dolce Gusto, Illy, Lavazza etc.). 100% Stainless steel, 100% Game Changer, 0% Waste :-)
Contact info
Barcelona, Spain
- contact@evergreen-capsules.com
- evergreen-capsules.com
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn'recive the capsules
I ordered some capsules on November 10th from Uruguay and I still haven't received them. I've contacted them by email several times, they reply saying they'll send them, but I still haven't received anything.
My original order
My original order did not arrive, however after some emails I was sent a replacement order
this was a gift
this was a gift, which was so well appreciated that we’ve now got one of our own!
Great product, but late delivery
Although the products itself are great, and make a wonderful gift, I received all the parts of the order so late that I could not give it as the gifts I had hoped on time. Over 6 weeks late...
Nomaduo - Absolutely Perfect
Once I ordered the Nomaduo I was kept up to date on where the product was and the expected delivery date.
Everything arrived within the delivery time predicted, which was great and everything I ordered (Nomaduo, Voyager carry case and folding stand) was within the package.
Before purchasing, I read some customers had said the delivery time was slow, however my experience was quite the opposite and as I said above, it was delivered within the time quoted.
Fantastic product and works absolutely perfectly, with the coffee as good as our bean to cup machine at home.
I thoroughly recommend this product
My item never arrived
My item never arrived. The supplier keeps responding by saying that they are chasing up the order with EVRI. It's almost one month gone.
I got this order paid via Klarna and they are a nightmare to deal with. Not sure I will get my money or the item. I will now try and get my Credit Card provider involved.
Don't buy from EVERGREEN Capsules and stay clear of Klarna wherever possible.
Could not wait to try it, very impressed with the quality, for those who like a certain brand of coffee anytime you want , love mine
Perfect for working onsite as i do, having my coffee without having to travel miles to get one.
Love it
Worst customer service ever.
I posted a review in December after my order was never delivered, confirmed by the courier. I made the order in November for Christmas gifts and am still waiting for a resolution. Jessica has given conflicting responses throughout, moving the goalposts and making empty assurances. I have responded to Jessica’s changing requests for information. I have sent a written response from the courier investigation which apologises for the fact I did not receive my parcel and when that was not deemed sufficient, I sent copy of my report to the police. The police advised me that Evergreen should take this up with the courier and that I should receive my goods with no further delay. In December after my review, Evergreen stated that if I sent a police report I’d receive my goods and a gift! Evergreen has taken my money and I have nothing. The police advised me to report Evergreen to Trading Standards.
Save yourself from endless stress and loss of money and avoid this company like the plague.
UPDATE: 14/03/26
I finally received my items on 9th March, 4 MONTHS after I placed the order and paid.
I was sent tracking details which were for an item I hadn’t ordered and was in Switzerland so my items arrived unannounced, luckily I was in to receive them. There was no “gift” which had been promised by way of apology after my initial review.
I was asked to remove my review but I don’t think that would be the right thing to do. The items are good and exactly what I wanted (as Christmas gifts) but the truth is the customer service has been appalling.

Reply from Evergreen Capsules
Great espresso maker and fast delivery
Great espresso maker and fast delivery! Happy with my purchase.
Very good experience
Very good experience. With attention to detail, always keeping me informed about my shipment. The product was perfect as well.
Avoid this company - not sure I'll ever get a refund!
Purchased two Nespresso compatible re-usable capsules, but unfortunately they didn't live up to expectations and wouldn't work in our machine.
Emailed the Evergreen team on January 14th to initiate a refund. After a series of emails back and forth, after being continually offered a partial refund which felt like a tactic to prolong /delay the return process, they finally gave the return addess. The capsules were delivered back on 5th February - but no-one was in and so they have been sitting at the post office for Evergreen to collect ever since. 10 days later, they still haven't collected and aren't responding to my emails or Instagram messages requesting the refund or for them to collect them. I doubt I will get a refund from them. I really wouldn't recommend buying from this company, the communication is awful, and clearly don't want to process returns.
UPDATE:
18.02.26
Finally received a reply from Jessica in customer service, who again said they would chase it with the 'team'. The reply on this review states we would receive a refund this week but they have still not been collected! Again really doubt we will get a refund and will have to escalate it!

Reply from Evergreen Capsules
After all
After 2 bad reviews Evergreen capsules solve the problem. The give me my money back
I rather had a good working coffee maker.
Later the give me the solution of the not working coffee machine. They check my video I didn't charge the battery enough. So after all it was my mistake. The machine is now working perfect.

Reply from Evergreen Capsules
Scam business - order never delivered and won't issue refund
I made a purchase in October 2025. The order was probably never delivered (on the website they said there was an attempted delivery, but at this point I think that's false) so I reached out to them to organise a new one.
We've been talking since November, and every time I ask for updates, they just say that it's ready to be shipped and that I'll receive a tracking number soon.
It's been 3 months now, and nothing has changed. If I ask for a refund, they just won't answer.
I have already involved the authorities as this is clearly a scam business

Reply from Evergreen Capsules
The product was exactly what I ordered…
The product was exactly what I ordered and works great.
Very small but good coffee
The delivery was good. The coffee maker works good. It is a pity that it only makes 2-3 tiny coffees though.
The experience was good on the whole
The experience was good on the whole. The product is great.
I have now bought three of these…
I have recently purchased two of these as gifts and was impressed by them so purchased one for myself. I have tried it out with both ground coffee and pods, and it makes great coffee. It is easy to clean and comes with a carry case for storage. I will continue tweaking how I use it, but this is going to be perfect for camping and days out. The only downside is that it is quite pricy, however the build quality reflects this.
Received exactly what I expected and it…
Received exactly what I expected and it works very well
Very happy with my order
Very happy with my order. Very fast dispatch and quality items. Coffee made is perfect, piping hot and good crema. Ordered the stand and carry-case too for the portable espresso maker: these add-ons worth it. Loving this now for use on hikes and walks. Recommend. Would also make a great gift for any outdoorsy coffee lover!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







