Europa Worldwide Group Reviews 

116
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and helpful staff, highlighting their excellent communication and responsiveness. Many appreciate the team's willingness to go above and beyond, making processes straightforward and ensuring smooth operations. People frequently commend the efficient service, noting the ease of dealing with the company and the reliable support provided for various logistics needs. However, some customers also noted significant delays in delivery, with goods sometimes taking weeks to arrive or even being lost or misdirected. A few other people also felt that customer service could be unresponsive or unhelpful when problems arose, leading to frustration and difficulties in resolving issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professional, efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays, such as... See more

Response time

People report positive experiences with response times, highlighting the professionalism and responsiveness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My company is new to importing goods to UK, and pleased to say Europa made the process very straightforward, all shipments being delivered quickly and accurately.

Company replied

Rated 4 out of 5 stars

Always great communication. Good service and helpful Portal so you can track all your shipments.

Company replied

Rated 5 out of 5 stars

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.... See more

Company replied

Rated 5 out of 5 stars

I've been working with Europa for over 5 years now. Thanks to Europa I've been exporting UK manufactured parts accross the globe. Tom Mahoney has been my contact and I've only had positive experience... See more

Company replied


Company details

  1. Logistics Service

Written by the company

At Europa Worldwide Group, we're Powered by Better. We believe logistics is about more than moving goods. It's about giving our customers confidence. Through expert road, air and sea freight, customs, warehousing and fulfilment solutions, we work in partnership with businesses to deliver reliable service, trusted expertise and a commitment to always doing better.


Contact info

4.0

Great

TrustScore 4 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(116)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Molly at Europa navigating DDP shipments. From the outset, Molly was professional, knowledgeable, and responsive. She took the time to clearly explain the DDP process, handled everything efficiently, and ensured that shipments moved smoothly without unnecessary delays or complications.

Molly has provided clear, practical solutions, giving me complete confidence that everything was under control. Her support made what can often be a complex and stressful process feel straightforward and manageable.

I would highly recommend Molly & Europa to anyone needing support with DDP shipments.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service - thank you Molly!

We have used Europa for a number of years now, and we couldn't be happier with the service and experience. Molly is fantastic, nothing is ever too much, and the attention to detail is much appreciated, as well as just being lovely to work with. She always goes above and beyond for us, and is always very responsive. Thank you for being a great partner!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

They are all very helpful

They are all very helpful, escpecially molly, she is always very helpful and will go out of her way to help no matter the issue.
keep up the good work.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing ! Shout out to Tracey!!

We have used Europa for many years now and I cannot rate them highly enough! I would like to make a particular mention to Tracey who always goes over and above giving guidance on the ever evolving complications with shipping! Thank you Tracey !!!!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Europa for many many…

I have been using Europa for many many years, before brexit and the very difficult years following, the help and advice given has been first rate, Tracey Raggett is my first point of contact and she always goes the extra mile to ensure my shipments go through, great job Europa.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Tracey is excellent

Tracey looks after my account, she is always prompt in replying to my questions and reducing my stress when demanding customers are chasing me for delivery and in the few occasions when my suppliers address the delivery to the wrong country, she is very quick to resolve the problem.

Whatever you are paying her its not enough!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Tracey Raggett & Samuel Welton and the…

Tracey Raggett & Samuel Welton and the whole team are absolutely amazing!! Keep up the good work!!

11 February 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Philip, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

Professional Team!

We have been using Europa's services for years. In the hard time of change after Brexit Europa found the solution for their customers to deliver the goods to the EU without any hassle. It is good to know that there is a professional Team on board.
I would like to thank Molly Styles and Donna Cardy for their help, attitude and friendly approch.

28 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Marcin, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

Molly Styles 5 star service

Europa as a whole is very reliable and competitive when it comes to pricing. We put DAP and DDP shipments through Europa and they ensure all the information is right before it goes for smooth Customs clearance.

Reason for 5 stars is Molly Styles (Customer Service Operator) who is quick to reply and always gets our urgent bookings done as every day counts in our line of work and Molly ensures our customers get what they need as quickly as possible.

I would argue that other representatives in Europa are not always as quick and efficient to reply or resolve issues but Molly has more than made up for that shortfall.

28 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Adam, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

MOLLY STYLES

Molly is always extremely helpful with my export shipments arranging the collections quickly and sorting any issues that arise.

22 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Rachel, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 1 out of 5 stars

Avoid.

At best, amateur. I am writing to all the companies I deal with to advise them not to use Europa. This is due to a recent problem that took a lot of time, effort and needless petty communication with a company that doesn’t know its a##e from its elbow.

18 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 5 out of 5 stars

Consistent Quality Over the Years

We have been working with Europa Road for over 8 years, and they have consistently provided excellent service. Their pricing is very competitive, and communication is always clear and efficient.

Special thanks to Molly Styles, who always handles our requests promptly and with great attention to detail. She is a pleasure to work with and makes the whole process smooth and reliable.

Highly recommended for anyone looking for a dependable logistics partner.

12 November 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi there, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Molly

Molly is our head contact at Europa, and she is amazing, always quick to get quotes to us, quick to respond to any issues or queries and always without fail polite and friendly :)

11 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Elise, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Europa Worldwide Group, in warehousing and Logistics, particularly Tracey Raggett, who went above and beyond to support a complex shipment from the UK to Germany. From export and import documentation to coordinating Teams meetings and resolving every detail efficiently, Tracey and her team demonstrated outstanding professionalism, responsiveness, and care throughout the process. Highly recommended for anyone needing reliable logistics support.

6 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Kelly, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Hassle free communication

All of our consignments have had hassle free communication, ask for a collection to be arranged and a few days later our delivery arrives. Trace our customer service operator replies instantly, great work :)

9 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ian, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great service by Tom Mahoney and the…

Great service by Tom Mahoney and the team,

Tom and the team are always very reactive and can't do enough for you, he has gone above and beyond on multiple occasions.

1 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Dan, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

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