Europa Worldwide Group Reviews 

144
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional staff who are always willing to help. The service is frequently described as excellent, reliable, and smooth, with many appreciating the efficiency in handling shipments, exceptional communication, and quick response times. People also value the company's support in navigating complex logistics, especially regarding customs and Brexit procedures. However, some customers noted occasional delivery delays and reported difficulties with communication, including challenges in contacting the company or slow responses. This led a few reviewers to express dissatisfaction with the service and state they would not use it again.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently reporting... See more

Response time

People report positive experiences with response times, highlighting that staff members are consistently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had mostly positive experiences with Europa World. The prices are reasonable and offer good value, although it would be great to see more discounts and special offers for loyal customers. The... See more

Company replied

Rated 5 out of 5 stars

We have been using Europa for many years now for our European road freight and they have been brilliant! Quote requests come back to us very quickly, and their DDP service for us is second to none,... See more

Company replied

Rated 5 out of 5 stars

It's so good being able to talk to someone in real time! My main contact, for European road freight, is Chelsea Searle; she knows everything there is to know about the rules and regulations for gettin... See more

Company replied

Rated 5 out of 5 stars

I have worked with Europa for the past five years to deliver our goods throughout Europe, and the service has been consistently excellent. They are reliable, professional and always provide a smooth... See more

Company replied


Company details

  1. Logistics Service

Written by the company

At Europa Worldwide Group, we're Powered by Better. We believe logistics is about more than moving goods. It's about giving our customers confidence. Through expert road, air and sea freight, customs, warehousing and fulfilment solutions, we work in partnership with businesses to deliver reliable service, trusted expertise and a commitment to always doing better.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(144)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Molly Styles 5 star service

Europa as a whole is very reliable and competitive when it comes to pricing. We put DAP and DDP shipments through Europa and they ensure all the information is right before it goes for smooth Customs clearance.

Reason for 5 stars is Molly Styles (Customer Service Operator) who is quick to reply and always gets our urgent bookings done as every day counts in our line of work and Molly ensures our customers get what they need as quickly as possible.

I would argue that other representatives in Europa are not always as quick and efficient to reply or resolve issues but Molly has more than made up for that shortfall.

28 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Adam, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

MOLLY STYLES

Molly is always extremely helpful with my export shipments arranging the collections quickly and sorting any issues that arise.

22 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Rachel, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 1 out of 5 stars

Avoid.

At best, amateur. I am writing to all the companies I deal with to advise them not to use Europa. This is due to a recent problem that took a lot of time, effort and needless petty communication with a company that doesn’t know its a##e from its elbow.

18 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 5 out of 5 stars

Consistent Quality Over the Years

We have been working with Europa Road for over 8 years, and they have consistently provided excellent service. Their pricing is very competitive, and communication is always clear and efficient.

Special thanks to Molly Styles, who always handles our requests promptly and with great attention to detail. She is a pleasure to work with and makes the whole process smooth and reliable.

Highly recommended for anyone looking for a dependable logistics partner.

12 November 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi there, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Molly

Molly is our head contact at Europa, and she is amazing, always quick to get quotes to us, quick to respond to any issues or queries and always without fail polite and friendly :)

11 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Elise, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Europa Worldwide Group, in warehousing and Logistics, particularly Tracey Raggett, who went above and beyond to support a complex shipment from the UK to Germany. From export and import documentation to coordinating Teams meetings and resolving every detail efficiently, Tracey and her team demonstrated outstanding professionalism, responsiveness, and care throughout the process. Highly recommended for anyone needing reliable logistics support.

6 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Kelly, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Hassle free communication

All of our consignments have had hassle free communication, ask for a collection to be arranged and a few days later our delivery arrives. Trace our customer service operator replies instantly, great work :)

9 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ian, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great service by Tom Mahoney and the…

Great service by Tom Mahoney and the team,

Tom and the team are always very reactive and can't do enough for you, he has gone above and beyond on multiple occasions.

1 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Dan, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Tracey is our long standing contact and…

Tracey is our long standing contact and we would be unable to function without her guidance.
We have been working with Europa for nearly 40 years and will not change even if we get many offer
John Money. MD

5 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi John, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Amazing forwarder, with amazing employees

I've been working with Europa for over 5 years now. Thanks to Europa I've been exporting UK manufactured parts accross the globe. Tom Mahoney has been my contact and I've only had positive experience with him. He's always ready to help, ready to find the best options at the best price.
Thank you so much Tom! I appreciate your professionalism.

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Justine, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great Shipping Company

Great freight company for shipping to mainland Europe. Great prices and simple efficient service with minimal paperwork and quick quotes. Customer service has been great and communication really good and clear especially from Tom Mahoney. :-)

17 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ben, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

We work closely with Ben Sindel and his…

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.

A special shoutout to Sarah Jane Moore who goes above and beyond to keep things running smoothly. Communication is first class, and nothing’s ever too much trouble for the team.

Top people, great service can’t recommend them enough.

27 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Daniel, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 4 out of 5 stars

New to UK imports

My company is new to importing goods to UK, and pleased to say Europa made the process very straightforward, all shipments being delivered quickly and accurately.

16 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Simeon, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service, great communication and most importantly reliable. Particular thanks to Jordan for all his assistance.

13 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great combination of price and quality.

Great combination of price and quality.
Used Europa for multiple shipments.

10 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Natalia. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent response great customer…

Excellent response great customer service especially from Tom

16 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Marianne. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa always give us a great customer…

Europa always give us a great customer service when arranging consignments to be sent into Europe. Tom is very efficient and makes our lives a lot easier by taking control of the situation which massively helps.

Highly recommend their service

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Tom. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Tom and Kate are great to work with

Tom and Kate are great to work with, providing clear and competitive quotes and lead times for shipments. Early on in our working partnership but I can see we will use Europa consistently in the future. Easy to work with. Thank you

30 June 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Rachael. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent service

I've worked with Tom Mahoney and the team for several years and have found them to be very professional. Service is excellent and they are always willing to help with any queries / new transport requests. I would not hesitate to recommend Europa.I don't need to worry about EU paperwork - its all done for me.

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Richard. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa have got the friendlies and most…

Europa have got the friendlies and most helpful staff I've delt with nothing is too much for them special mention to Kate McDonald who goes above and beyond for me she's a real asset to Europa keep her at all costs she's amazing!

13 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Anthony. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look