Europa Worldwide Group Reviews 

144
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional staff who are always willing to help. The service is frequently described as excellent, reliable, and smooth, with many appreciating the efficiency in handling shipments, exceptional communication, and quick response times. People also value the company's support in navigating complex logistics, especially regarding customs and Brexit procedures. However, some customers noted occasional delivery delays and reported difficulties with communication, including challenges in contacting the company or slow responses. This led a few reviewers to express dissatisfaction with the service and state they would not use it again.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently reporting... See more

Response time

People report positive experiences with response times, highlighting that staff members are consistently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had mostly positive experiences with Europa World. The prices are reasonable and offer good value, although it would be great to see more discounts and special offers for loyal customers. The... See more

Company replied

Rated 5 out of 5 stars

We have been using Europa for many years now for our European road freight and they have been brilliant! Quote requests come back to us very quickly, and their DDP service for us is second to none,... See more

Company replied

Rated 5 out of 5 stars

It's so good being able to talk to someone in real time! My main contact, for European road freight, is Chelsea Searle; she knows everything there is to know about the rules and regulations for gettin... See more

Company replied

Rated 5 out of 5 stars

I have worked with Europa for the past five years to deliver our goods throughout Europe, and the service has been consistently excellent. They are reliable, professional and always provide a smooth... See more

Company replied


Company details

  1. Logistics Service

Written by the company

At Europa Worldwide Group, we're Powered by Better. We believe logistics is about more than moving goods. It's about giving our customers confidence. Through expert road, air and sea freight, customs, warehousing and fulfilment solutions, we work in partnership with businesses to deliver reliable service, trusted expertise and a commitment to always doing better.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(144)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible experience

Terrible experience. You have to chase your delivery each day at each step. One day they don't have trucks suitable for delivery. Another day - no drivers.
It takes WEEKS to get the goods inside the UK. Hilarious. Not recommended.

13 April 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Sam,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 1 out of 5 stars

Worst service

Worst service. I choose them to import a pallet from Italy. They took over 25 days in delivery. To make things even worse, took 9 days in custom clearance and charged for storage in spite of providing all the documents on the same day of receipt of receiving of notification. I would never use them again. Joanne Palmer in way too slow in replying emails.

12 March 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Bob,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 1 out of 5 stars

Shocking service from Europa

Shocking service from Europa - they overcharge and then do not respond to invoice queries. They then charge late payment fees!!!

10 March 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Sabrina,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 5 out of 5 stars

I have worked with Molly Styles for…

I have worked with Molly Styles for several years and I would like to sincerely commend Molly for her outstanding customer service. She consistently demonstrates professionalism, patience, and genuine care in every interaction. Molly goes above and beyond to ensure that questions are answered clearly and issues are resolved promptly, making the entire experience smooth and stress-free.

Thank you, Molly, for your exceptional support!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Well looked after!

We have used Europa for a couple of years and would highly recommend them. We work closely with Molly Styles and Donna Cardy and always feel well looked after and up to date with our shipments. We particularly appreciate the fast quotes and efficient booking process!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

We have worked with Europa Road for a…

We have worked with Europa Road for a number of years and their service is professional, with speedy collections and deliveries. Our contact Tracey is always at hand for quotes but also happy to help and at the end of a phone when required. The tracking service works well with information and essential paperwork at your fingertips. Highly Recommended

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Molly at Europa navigating DDP shipments. From the outset, Molly was professional, knowledgeable, and responsive. She took the time to clearly explain the DDP process, handled everything efficiently, and ensured that shipments moved smoothly without unnecessary delays or complications.

Molly has provided clear, practical solutions, giving me complete confidence that everything was under control. Her support made what can often be a complex and stressful process feel straightforward and manageable.

I would highly recommend Molly & Europa to anyone needing support with DDP shipments.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service - thank you Molly!

We have used Europa for a number of years now, and we couldn't be happier with the service and experience. Molly is fantastic, nothing is ever too much, and the attention to detail is much appreciated, as well as just being lovely to work with. She always goes above and beyond for us, and is always very responsive. Thank you for being a great partner!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

They are all very helpful

They are all very helpful, escpecially molly, she is always very helpful and will go out of her way to help no matter the issue.
keep up the good work.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing ! Shout out to Tracey!!

We have used Europa for many years now and I cannot rate them highly enough! I would like to make a particular mention to Tracey who always goes over and above giving guidance on the ever evolving complications with shipping! Thank you Tracey !!!!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Europa for many many…

I have been using Europa for many many years, before brexit and the very difficult years following, the help and advice given has been first rate, Tracey Raggett is my first point of contact and she always goes the extra mile to ensure my shipments go through, great job Europa.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Tracey is excellent

Tracey looks after my account, she is always prompt in replying to my questions and reducing my stress when demanding customers are chasing me for delivery and in the few occasions when my suppliers address the delivery to the wrong country, she is very quick to resolve the problem.

Whatever you are paying her its not enough!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Tracey Raggett & Samuel Welton and the…

Tracey Raggett & Samuel Welton and the whole team are absolutely amazing!! Keep up the good work!!

11 February 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Philip, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

Professional Team!

We have been using Europa's services for years. In the hard time of change after Brexit Europa found the solution for their customers to deliver the goods to the EU without any hassle. It is good to know that there is a professional Team on board.
I would like to thank Molly Styles and Donna Cardy for their help, attitude and friendly approch.

28 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Marcin, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

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