The communication was excellent, prompt and at times almost instanteous. I could have went to my family doctor but it seemed like an obvious choice to deal with a doctor who's more knowledgeable about... See more
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Customer service is amazing, they get straight to the point and help you right away. I just started dutasteride to deal with my pesky crown thinning and they were quick to answer any doubts I had conc... See more
Easy and helpful website. The team at Essential Clinic seem to really care about my health and wellness now and in the future. I am very glad that I came to realize that there is help for my ED proble... See more
ALWAYS a first class experience with the team at Essential clinics. No question goes unanswered and no concern is ignored. Friendly and professional at every step of your journey to a better you!
Company details
Written by the company
We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home. Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval. To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil. To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis). We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.
Contact info
400-119 14th St NW, T2N 1Z6, Calgary, Canada
- essentialclinic.ca
4.7
Excellent
803 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Expected date was Sept 9th
Expected date was Sept 9th, and still have not received my order, just says there is a delay and no updates...
2 September 2026
Reply from Essential Clinic
Hi Abhisek,
Thank you for taking the time to share your feedback. We’re very sorry for the delay with your Canada Post delivery, especially since the expected arrival date has already passed. We understand how frustrating it is to wait without any new updates.
As soon as we were made aware of the issue, our pharmacy team contacted Canada Post and opened a formal investigation to determine the cause of the delay. Canada Post will provide us with an update as soon as possible, and our team is continuing to follow up to help ensure your shipment is resolved and delivered as quickly as possible.
We sincerely apologize for the inconvenience this has caused and appreciate your patience while the courier completes this process.
If you have any other questions or concerns, please feel free to reach out to us directly by email or by opening a new support ticket. We’re always here to help!
Very efficient and pleasant
Very efficient and pleasant. I will be back. Great professionalism
1 September 2026
Appreciate the simplicity
Appreciate the simplicity, the prompt response, and they were able to accommodate my request for a different shipping provider. 5 Stars.
10 September 2026
Unprompted review
Interaction is professional
Interaction is professional and i feel they take time to analyze every case . I always got a quick and professional reply to my questions . I would definitely recommend Essential Clinic to friends if necessary , it's a matter of trust when you deal with people's hearts !
11 September 2026
Unprompted review
Pretty great remote service for…hair loss treatment
Pretty great remote service for treating hairloss in different ways. 1 yearly consulting fee that's a good deal.
10 September 2026
Unprompted review
Smooth and knowledgeable transactions
Smooth and knowledgeable transactions
9 September 2026
Unprompted review
Always prompt and thorough
8 September 2026
Unprompted review
Essential Clinic is wonderful…
Essential Clinic is extremely convenient and provides low prices for your medications. I've been with them for almost four years, and I've never had any issues. They're always quick with their shipments too which is a bonus.
5 September 2026
Unprompted review
Unreliable
They prescribed me a tablet to put under my tounge and it's supposed to dissolve but it didn't and there is no instructions that if it doesn't dissolve how to take it another way.
20 August 2026
Reply from Essential Clinic
Hi Yash,
Thank you for taking the time to share your feedback.
We wanted to clarify that instructions for using your medication were provided before your order was shipped out. Please note that we sent you a product monograph in PDF format containing detailed instructions on how to take the medication.
We also forwarded your message to our pharmacy team, and they have since responded with additional guidance to help ensure the medication is taken correctly.
We’re sorry for any confusion and want to reassure you that our team is always available to provide clarification or assistance if you have any questions about your medication.
Please feel free to reach out to us directly with any questions or concerns. We’re always here to help!
Great communication
Great communication. Fees are very reasonable. Overall a very high quality service.
1 September 2026
Unprompted review
Dr. A. Sood is Very Helpful
Dr. A. Sood was very helpful assisting me in which dosage of Finasteride would be right for me.
30 August 2026
Unprompted review
Its easy
Its easy, its convenient. You can get your prescription quickly and start your medication right away. It arrives right at your doorstop! Highly recommend.
29 April 2026
Unprompted review
Good service
Good service, adaptable to dosages, and very fast responses. I recommend!
24 August 2026
Unprompted review
Very helpful and easy to deal with
Very helpful and easy to deal with. Had exactly what I needed.
19 August 2026
Unprompted review
This company is a scam.
My experience with this company has been terrible. My order was never delivered and when I reported it they simply ignored my repeated attempts to have it rectified and refused to help with any sort of resolution. Avoid this company. Phoenix is much more reliable.
14 August 2026
Unprompted review
Reply from Essential Clinic
Hi Aaron,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were dissatisfied with your experience.
We do want to clarify that your messages were not ignored. Your initial report was received on Friday, August 14th, and our support team responded that same morning to confirm the pharmacy team would investigate the delivery issue.
Kindly note that our pharmacy team does not process orders or respond to pharmacy-related inquiries over the weekend, and the matter was reviewed as soon as they resumed operations.
A Canada Post investigation was opened, and a replacement shipment was arranged at no additional cost to you on Tuesday, August 18th.
We understand that waiting for a medication shipment can be frustrating, and we apologize for any inconvenience caused. Our goal was to resolve the issue as quickly as possible once the parcel was confirmed as missing. We’re glad we were able to arrange a replacement and hope it arrives safely.
If you have any further questions or concerns, please don’t hesitate to contact us directly. We’ll be happy to assist you!
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