E.R.E Property Group Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the entire process smooth and easy to understand. Many highlight the exceptional customer service, noting that the team is proactive, committed, and readily available to answer questions and address concerns. The efficiency and clear communication from the team are frequently mentioned as key factors contributing to a positive experience. However, some people were dissatisfied with the communication regarding transactions, wishing it had been more proactive. Additionally, one reviewer mentioned an issue with a refund request being ignored, leading to a feeling of being disregarded after the initial transaction.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive. Many reviewers highlight the professionalism, transparency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's... See more

Response time

People report positive experiences with response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought an investment property and we were a little cynical over the deal. They answered every question we had lots of times over a long period as we did our due dilligence on the deal. They we pati... See more

Rated 5 out of 5 stars

We recently concluded our purchase of an apartment through the super professional ERE Property team. Jake Daniels and Gabriella Mercer are a fabulous team that navigated us through all the complexitie... See more

Company replied

Rated 5 out of 5 stars

The team were very willing to adjust to suit my needs exactly whenever I voiced a concern. It seemed nothing was too much for them to do when needed. Between the control of Shannon, the sales guidance... See more

Rated 5 out of 5 stars

We work with ERE property through being their preferred mortgage broker assisting their clients with securing finance for there purchases. The team have been great to work with, In particular Gabrie... See more


Company details

  1. Property Investment
  2. Apartment Rental Agency
  3. Investment Company
  4. Investment Service
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

E.R.E Property Group offer clients secure UK property investment opportunities. We also make portfolio management & lettings easy for UK & HK landlords. As a business, we pride ourselves on being experts on the countries and buy-to-let properties that we market. We are experts in sourcing property in key UK regional cities, outside of the London market that offer excellent entry prices and good yields. We never take anything for granted and we conduct thorough due diligence on every property we sell. We believe in relationships and we appreciate that investing in buy-to-let property via E.R.E property needs to be based on trust, so we have regular meetings and site visits with developers. These beliefs and standards are at the very centre of everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Rated 5 out of 5 stars

Will Kettle and Eimeren Dizon have…

Will Kettle and Eimeren Dizon have given excellent service with the sale and follow up in helping us to purchase our second property through ERE.

14 December 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Bruce for your lovely review, we are delighted to learn how pleased you have been with the service you have received from Will and Eimeren.

Rated 5 out of 5 stars

Excellent advice and service

Excellent advice and service from Kyle Bartley who helped us purchase our first assisted living property. He was helpful, patient and informative every step of the way. Gabriella then supported as our sales progressor, she was also very professional and helpful. Really impressed with this company.

14 December 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

We are delighted to hear you have been impressed with our team and the service received, we have passed your kind words to Kyle and Gabriella.

Rated 5 out of 5 stars

Excellent customer care and support

Excellent customer care and support, special mention to Will and Eimeren… I am referring ERE Property to my friends for sure.

1 November 2023
Unprompted review
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Reply from E.R.E Property Group

Thank you for your kind words Ramzi, Will & Eimeren have loved working with you and look forward to working with your friends also.

Rated 5 out of 5 stars

Thank you Gabriella for your commitment…

Thank you Gabriella for your commitment to implementing this investment, which is the first I have made in assisted living and I hope to do more in the near future

8 December 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review Adalberto, we are so pleased you are happy with your first assisted living purchase and the service you have received from Gabriella, we all look forward to working with you again in the near future.

Rated 5 out of 5 stars

ERE came in at the right time when I…

ERE came in at the right time when I was ready for my first property investment.
The deal was initially introduced to me by Emma Chivers a phenomenon property consultant and Gabriella Mercer another dedicated and hard working Sales manager from ERE ensured the entire purchasing process from start to finish was seamlessly and delivered right on time. Thank you ERE.

10 November 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Jerry, we are so pleased you chose ERE for your first investment and that you have been happy with the high level of service you have received from our dedicated team.

Rated 5 out of 5 stars

Buying and Selling

Throughout the six years we have known Robert Medd we have bought six properties.
We are excited about upcoming projects with ERE, he always lets us know what opportunities are available.

He clearly talks through all aspects of the deal and always answers questions and helps solve any problems that arise (though few have).

Our current buy has been managed by Adam Yaqub and Eimeren Dizon who have been helpful and good at communicating the timeline and what needs doing when.

I have recommended Robert and ERE to quite a number of people over the years and many have bought properties due to my recommendation.

24 November 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thankyou Caroline for taking the time to write this review, we are delighted you continue to be impressed by the service you have received from ERE over the years and thankful that you continue to recommend us.

Rated 5 out of 5 stars

Purchase in UK

It was an outstanding support by Kyle and Eimeren during my real estate procurement. They have done excellent job throughout my procurement cycle. We had a lots of challenges but they always managed it. Those type of experiences will make me come back to them for any future purchases. In addition, i will always recommend them to my friends.

31 October 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your kind review Azat, Kyle and Eimeren were delighted to hear how pleased you were with the service you received and look forward to working with you and your friends again in the future.

Rated 5 out of 5 stars

Mr. Llewelyn James is responsible and trustworthy

Mr. Llewelyn James is very patient and informative. Regardless of the numerous questions I asked, he was always patient in responding and could even offered detailed explanations. Mr. James is such a responsible and trustworthy investment director that I will not mind recommending my friends to approach him if needs arise.

28 September 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

We are delighted at your satisfaction with the service you have received from our experienced Investment Director Llewelyn, we look forward to working with you and your friends again soon.

Rated 5 out of 5 stars

Excellent customer experience!!

James Kettle and Eimeren Dizon are very professional ERE representatives. They have been extremely helpful and responsive in helping us to close the deal smoothly from start to completion within just two months. James and Eimeren understand very well overseas buyers' concerns and provide useful advice about UK property investment opportunities.

Overall my experience was amazing and I would recommend James and Eimeren to new UK property investors like me. I look forward to working with them again in another purchase. Thank you again James and Eimeren for your extra mile services. :)

18 August 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for this lovely review Eric, we were delighted to learn how pleased you were with the high level of service you received from James and Eimeren. We look forward to working with you again.

Rated 2 out of 5 stars

ERE will go to the ends of the Earth to…

ERE will go to the ends of the Earth to sell you a property. That is their business model.
However, be warned that once you’ve bought, their interest ceases. Be wary of service fees on your property and leaseholds, these become a nightmare upon wishing to sell your property and ERE and Robert Medd will wash their hands of you.
Buyer beware.

1 July 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review. We are sorry you have had a bad experience post purchase. Unfortunately we are a sales agent not the developer. We have no control over service charges or other fees that may have gone up after you completed on the property in 2020.
As a company Robert & the team have a 19 year history of keeping in touch with buyers and doing all we can that is within our control. As I am sure you are aware costs on everything, from electricity to labour have gone up though out the U.K. and the rest of the world and there is unfortunately nothing that ERE can do about that. We are always available on phone if you wish to discuss.
Best Regards
ERE Property

Rated 5 out of 5 stars

Had a great experience buying through…

Had a great experience buying through ERE properties. Special thanks to Adam and Gabriella! Both of them were super helpful and made themselves available whenever I had any questions or needed support. They made the whole process super smooth.

30 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your kind review Fizza, we have passed this on to Gabriella and Adam

Rated 5 out of 5 stars

We have very good experience with ERE

The purchasing procedure was very smooth. We got detailed and clear information about the properties we considered. Especially thanks to Will and Gabriella. They really did very well on the purchasing.

29 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Maria, we are delighted you were so pleased with the service you received from Will and Gabriella

Rated 5 out of 5 stars

Great Leeds flat purchase

Great Leeds flat purchase - both rent and value have gone up significantly.

Thanks Rob, great job!

15 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Andrew, we are delighted you are pleased with the return on your investment in Leeds.

Rated 5 out of 5 stars

Would recommend to anyone!

Very quick and smooth process. Eimeren kept me well informed throughout and maintained high professionalism and kindness! Would recommend to others for sure.

14 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your kind words Dalia, we were delighted to pass this on to Eimeren and the rest of the team.

Rated 5 out of 5 stars

Gabriella is definitely the smartest…

Gabriella is definitely the smartest person in the office, this review counts as 10 as I give her 50 stars.

13 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review! Gaby was delighted to hear you were happy with the high level of service she provided.

Rated 5 out of 5 stars

Adam Yaqub & Eimeron Dizon keep it up!

Adam Yaqub & Eimeron Dizon has been phenomenal from start until completion on a property through ERE Property limited. From setting up the whatsapp group to following up with the solicitors, updates came on timely manner.
We would like to thank you both for your continuous support throughout the process, to achieve a smooth outcome. We hope to do business with you again in future

12 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Mo, we are pleased you were happy with the high level of service you have received from Adam, Eimeren and the ERE Team. We are excited to work with you again in the future.

Rated 5 out of 5 stars

ERE found the right deal for me!

ERE found the right deal for me thanks to James Kettle in Hong Kong. He put me in contact with Gabriella Madronero who was great in providing step by step support, answering all my random questions, following up with the solicitors and even responding to my messages on her day off! Great customer service from Gaby. Thanks to them both!

9 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your lovely review Rav, we were delighted to pass this feedback to James and Gaby.

Rated 5 out of 5 stars

Exception Service by Eimeren Dizon!

During my recent property purchase with ERE properties, I was privileged to work with a Eimeren Dizon. Her communication was superb, always keeping me updated, and her ability to swiftly tackle any obstacles was commendable.

She demonstrated a genuine commitment to ensuring a smooth transaction, which made the whole process more manageable and less stressful.

The real estate agent Emma Chivers deserves a mention too, with her persuasive skills and comprehensive market knowledge playing a crucial role in my decision to buy.

9 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review! we have passed this to Eimeren and Emma and we are all delighted that you were so pleased with the service you have received.

Rated 5 out of 5 stars

Excellent

I wish to thank Adam Yaqub for his amazing support and expertise throughout in helping me to secure my first rental property. Adam has understood my expectations and what I am hoping to achieve in the long term. I look forward to working with him for the foreseeable.

Thank you and best wishes, Harj

3 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your lovely review Harj, we have passed this to Adam and we look forward to working with you again.

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