Settio Property Experience Ltd Reviews 

2,315
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and dedicated team. Customers frequently highlight the helpful and professional staff who manage properties efficiently, providing clear updates and ensuring smooth rental journeys. People deeply appreciate the quick response times and prompt support during onboarding, noting that representatives are always approachable, friendly, and ready to assist. However, some customers also noted frustrating experiences regarding prolonged unresponsiveness, difficulties reaching support agents, and severely delayed replies to urgent emails. Some reviewers were not happy with unresolved maintenance requests, poor communication during property issues, and a perceived lack of attention to tenant needs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Response time

People report positive experiences with response time, noting that staff members are swift to update them... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff who are quick to... See more

User experience

Consumers find user experience to be positive, highlighting smooth onboarding processes, efficient property... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Settio for over 3 years now and I just wish they were nationwide ! Their service is superb, the team is always willing to do whatever is asked, they are extremely efficient and I ne... See more

Rated 5 out of 5 stars

The team at Settio found me a new tenant after the existing tenants decided to move on for personal reasons prior to the proposed end of their term. Max, Lilli-Rose & Ellisha kept me fully informed at... See more

Rated 5 out of 5 stars

I have been using Settio Property Experience for some 3 years now. I can't imagine what I'd do without their assistance, they manage my apartment with professionalism. A special thank you to Ellisha,... See more

Rated 5 out of 5 stars

Big shoutout to The awesome team Settio Property Experience Ltd for being on top of her game! 🙌 Followed up diligently on my case and closed the deal in less than a month. Super impressed with her p... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Investment Service
  4. Property Investment
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

At Settio it's our mission to make transacting in property an enjoyable experience for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,315)

295 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional from start to finish

I’ve just completed the sale of my UK property, and I can’t recommend Settio highly enough.

As an overseas landlord based in Singapore, I needed a team I could trust completely on the ground, and Settio delivered on every front. They managed the property for me for many years, found the right buyer when i needed to sell, and then stayed with the transaction through every step until completion. That end-to-end ownership is rare, and it made all the difference.

Special thanks to three people:
Sam: fast, solid responses on anything property management related. No chasing, lotsa initiative. Whatever came up, Sam handled it.

Marcus: saw me through finding the right buyer. And it wasn't easy in this market! Sound judgment, honest advice, and a focus on getting a deal that would actually complete, not just a headline offer.

Clare: worked tirelessly with every party involved (solicitors, buyer’s side) to get the transaction over the line. Leasehold sales have plenty of moving parts, Clare kept all of it moving with patience and persistence.

Selling a property from 10,000 km away could easily have been stressful. With Settio, it wasn’t. Professional, responsive, and genuinely invested in the outcome.

If you need a property manager or agent in the UK, especially as an overseas owner, Settio is the team to call.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

The Story of Success

Settio distinguishes itself as a remarkably well‑organized institution, ensuring seamless and efficient transitions between successive tenancies through meticulous planning. Its dedicated and highly qualified team—Fleur Gazvini, Ellisha Clare, and Doris Fu—provides attentive day‑to‑day support and maintains close client contact, thereby embodying the company’s unwavering commitment to excellence. Their professionalism and care are, without doubt, the cornerstone of Settio’s continued success

10 October 2026
Unprompted review
Rated 5 out of 5 stars

Settio has been my letting agent for…

Settio has been my letting agent for over 2 years now and it’s been an easy relationship so far. We have inspections on the property from time to time. A few days Zainab Khan came to do the inspection and she was really helpful and it was done quickly

7 October 2026
Unprompted review
Rated 5 out of 5 stars

We have had a great experiences with…

We have had a great experiences with Settio, thanks to our property manager, Doris Fu. She handles all property issues and repair requests efficiently and stays in touch until everything is resolved. Appreciate the smooth communication and reliable support.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Grace Zibaka

I want to express my sincere appreciation for Grace Zibaka’s exceptional work in managing my properties in Manchester.

Managing properties remotely requires a high degree of trust, and Grace has proven time and again to be immensely reliable, proactive, and thorough. She handles every aspect of property management seamlessly—from tenant communication and maintenance requests to ensuring everything runs smoothly day-to-day. Her professionalism, attention to detail, and prompt responsiveness give me complete peace of mind knowing my investments are in safe hands.

If you are looking for a property manager who is dedicated, efficient, and genuinely cares about delivering top-tier service, I highly recommend Grace. Thank you, Grace, for your fantastic work!

6 October 2026
Unprompted review
Rated 1 out of 5 stars

The worst agency I have come across

The worst agency I have come across. Very difficult to deal with. Make false promises and then don't live up to them. Went up management to get it sorted, Even management did nothing. Even when trying to resolve problems, not following up, shit customer service. No commercial integrity.

Employees clearly have not been trained. Pushing issues within the organisation. No one wants to take accountability.

Would never recommend this to anybody. Stay away. Save yourself the trouble!!

1 July 2026
Unprompted review
Settio Property Experience Ltd logo

Reply from Settio Property Experience Ltd

We’re sorry to hear about your experience and the frustration caused by the communication and lack of follow-up you’ve described. This is not the level of service we aim to provide, and we take your concerns seriously.

One of our senior team members will be in touch directly to discuss your tenancy further, review the issues you’ve raised and agree clear next steps towards resolving them.

Rated 5 out of 5 stars

One of best letting agents in Manchester

I had a really positive experience with Settio. My personal situation was a little tricky, but they were very professional and understanding throughout.

I especially want to mention Danny, the Property Manager. He was incredibly helpful and made the whole process much easier. He was always easy to reach, communicated clearly and efficiently, and genuinely took the time to understand my situation and help where he could.

I really appreciated Danny’s patience and customer care. It made a big difference, and I’m very happy with the service I received from Settio. I would definitely recommend them.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient company

Very efficient company, have kept things simple and made it so I don’t have to think about my property that is managed - which was the idea!

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Great team at Settio

The team at Settio found me a new tenant after the existing tenants decided to move on for personal reasons prior to the proposed end of their term. Max, Lilli-Rose & Ellisha kept me fully informed at all stages of the process & the new tenant was found in record time so we have effectively no void period at the property. Excellent work, they really are very good!!

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Settio

Over the past few years of renting experience, Settio has undoubtedly been one of the best letting agents I have dealt with.

A special thank you to Zainab Khan, my Property Manager, who was always quick to respond to any maintenance requests and handled the entire move-out process smoothly and professionally. Her support throughout my tenancy was greatly appreciated and made the whole renting experience much easier.

Thank you, Zainab, for all your help during my tenancy. I wish you and the Settio team continued success and all the best for the future!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Recommended for both sales and rentals

We have used Settio for both sales and rentals and although the current market meant that the sale had to turn into another rental period, ALL interactions with Settio staff on both sides of the fence has been nothing short of excellent. We now have two properties rented out through Settio, tenants for the first apartment were found within 24 hours, the second apartment took 36 hours and both achieved the maximum rental amount we expected. So far so good, please keep up the good work Settio. Richard

24 September 2026
Unprompted review

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