E.R.E Property Group Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the entire process smooth and easy to understand. Many highlight the exceptional customer service, noting that the team is proactive, committed, and readily available to answer questions and address concerns. The efficiency and clear communication from the team are frequently mentioned as key factors contributing to a positive experience. However, some people were dissatisfied with the communication regarding transactions, wishing it had been more proactive. Additionally, one reviewer mentioned an issue with a refund request being ignored, leading to a feeling of being disregarded after the initial transaction.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive. Many reviewers highlight the professionalism, transparency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's... See more

Response time

People report positive experiences with response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought an investment property and we were a little cynical over the deal. They answered every question we had lots of times over a long period as we did our due dilligence on the deal. They we pati... See more

Rated 5 out of 5 stars

We recently concluded our purchase of an apartment through the super professional ERE Property team. Jake Daniels and Gabriella Mercer are a fabulous team that navigated us through all the complexitie... See more

Company replied

Rated 5 out of 5 stars

The team were very willing to adjust to suit my needs exactly whenever I voiced a concern. It seemed nothing was too much for them to do when needed. Between the control of Shannon, the sales guidance... See more

Rated 5 out of 5 stars

We work with ERE property through being their preferred mortgage broker assisting their clients with securing finance for there purchases. The team have been great to work with, In particular Gabrie... See more


Company details

  1. Property Investment
  2. Apartment Rental Agency
  3. Investment Company
  4. Investment Service
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

E.R.E Property Group offer clients secure UK property investment opportunities. We also make portfolio management & lettings easy for UK & HK landlords. As a business, we pride ourselves on being experts on the countries and buy-to-let properties that we market. We are experts in sourcing property in key UK regional cities, outside of the London market that offer excellent entry prices and good yields. We never take anything for granted and we conduct thorough due diligence on every property we sell. We believe in relationships and we appreciate that investing in buy-to-let property via E.R.E property needs to be based on trust, so we have regular meetings and site visits with developers. These beliefs and standards are at the very centre of everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Highly recommended

Professional and always there to help with any issues before, during and after.

4 April 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hi Alessio, Thank you for your kind review, we are happy to hear how pleased you have been with the service you have received throughout the whole process and that you are happy to recommend ERE Property.

Rated 5 out of 5 stars

Clarity and professionallism from ERE Property, Kyle and Eimeren.an…

Given the potential risk assessment an investor must go through before deciding if this proposition is right for themselves, every question I asked, including a late flurry of them, Kyle answered professionally, calmly, and with evidence to back up each point. This approach enabled me to make a clear assessment and to reach the decision to invest. I fully recommend Kyle to you any potential investor
Eimeren's enthusiastic and patient style also greatly facilitated the purchase. Put it another way there was NO pressure selling from these two members of the ERE property team, something that always puts me off!!

22 March 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hi Phil, thank you for taking the time to write this kind review. Kyle and Eimeren were so pleased to hear your feedback and your recommendation.

Rated 5 out of 5 stars

Thanks to Gabriella and Adam

Thanks to Gabriella and Adam
Very happy with the work and services received
The communication and support was great, made me feel comfortable that all was going well
I was slow in communicating back as l do night shifts but they’re very patient with me all the way till the completion date. Adam took a lot of his time explaining the process as this was new to me
He was friendly polite, helpful and professional
I would really recommend their services to any one

8 February 2024
Unprompted review
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Reply from E.R.E Property Group

Hi Enjoy, Thank you for taking the time to leave this lovely review. Gabriella and Adam were so pleased to hear how happy you were with the communication and support they provided to you during the whole process.

Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing a property through ERE Property.

From start to finish, the experience was nothing short of exceptional.

From the moment I contacted them, the Adam Cullingworth and Gabriella Mercer demonstrated professionalism and expertise.

They listened attentively to my requirements and preferences, ensuring they understood exactly what I was looking for in a property.

Their knowledge of the market were evident, as they provided valuable insights and guidance throughout the process.

The property listings they presented were all well-matched to my criteria,, and the Adam Cullingworth was always punctual and prepared, at any time of the day when I asked him a question or information, he has provided me detailed information about the property instantly.

They were proactive in coordinating with my solicitor and from reserving the plot until the closing.

Me and my wife are extremely happy with our new property and grateful to Adam Cullingworth and Gabriella Mercer for their great service.

I would like to thank them for their expertise, I was able to secure the property.

Therefore, I highly recommend ERE Property to anyone in search of their dream Investment.

29 February 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hi Parwiz, Thank you for your lovely review, Adam and Gaby were delighted to assist you in the procurement of your dream investment and expertly guide you through the whole process.

Rated 5 out of 5 stars

What a great experience with ERE property

To buy property from thousands miles away is not easy. But my experience with ERE property definitely changed my mind… it has been a very pleasant journey! Llewelyn James was a great help from the Hong Kong and Gabriella Mercer, after sale manager from the UK she has been wonderful to working with! From coordinating the closing with the solicitors to installing the windows treatments in order to get the property ready for rent! She has been very responsive and professional! I will definitely recommend ERE property and looking forward to working with them again soon!

28 February 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hi Alex, Thank you for your kind words, Llewelyn and Gaby were so pleased to hear that you look forward to working with them again soon thanks to the high level of service you received.

Rated 1 out of 5 stars

Very bad experience

I decided to purchase a grade 2 listed property in 2022 from ERE. The delay has been over one year and the service and follow up and response rate have been very unsatisfactory.

28 February 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hi Julia,
We are sorry to hear you have not been happy with the delay of your unit. I understand your unit is now due to complete this week after you requested an extension.
Our Aftersales team chase regularly for construction updates to share with our clients. I can see they have been in regular communication with you via email and WhatsApp throughout the year and more so in the past few months; we are sorry if you feel this has not been sufficient enough.
We wish you all the best with your completed unit.

Rated 5 out of 5 stars

Top tier service.

Eimeren and Arturs did not spare themselves in providing all assistance I had asked for and in answering all my questions with regard to my property purchase in Bradford . They truly managed to streamline what was supposed to be a long and complex purchase process. I look forward to dealing with them again and highly recommend them to future buyers.

20 February 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hi Adel, Thank you for your kind review. Eimeren and Arturs were delighted to hear how happy you were with the service and support you received from them and they look forward to working with you again soon.

Rated 5 out of 5 stars

First purchase success

During the whole process of purchasing my first property, Eimeren Dixon and Oscar Middleton have been great, providing a lot of support, insight, persistence and patience to help to get it done.
Thanks Eimeren and Oscar!

19 February 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you Rob, Eimeren and Oscar are delighted to hear how happy you were with the help and support you received from them.

Rated 5 out of 5 stars

Absolutely brilliant experience

I made enquiry about assisted living opportunity and was approached my Joe Mercer. He explained everything very well step by step as it was my 1st time buying assisted living accommodation. From the time I first spoke to him there was warmth , kindness and professionalism. He explained everything in black and white which was very reassuring I felt was making the right decision. I appreciate his dedication.

I was then passed over to Gabriella, after sales manager who was equally good.
Buying property can be stressful but Gabriella made the whole process so smooth, she was always on board and kept me informed in every step and assured me in completing questionnaire from solicitors. We actually managed to exchanged and complete a month before agreed time and this was due to all hard work by Gabriella and Joe.
Thank you both so much.
I look forward to working with you in future.

Highly recommend to everyone.

6 February 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for taking the time to write this lovely review, Joe and Gabriella were so pleased to hear how impressed you were with the high level of service you received.

Rated 4 out of 5 stars

Smooth & Professional Process

Llewelyn has been a low key but very well organised, courteous and informed guide from the outset. Patient, responsive, and ready to “go the extra mile”. Allowing us time to understand the product in an unfamiliar market and providing us with support in accessing the information, including references, which we needed to come to our decisions. And to feel comfortable with the process.”

7 February 2024
Unprompted review
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Reply from E.R.E Property Group

Thank you for your kind review, Llewelyn was delighted to hear how comfortable and supported you felt during the process.

Rated 5 out of 5 stars

Solid product and good service all the way.

I’m on my 7th purchase with ERE property and can say the process has been very smooth and easy every step. The team have been on target and kept me updated throughout, I would recommend them to anyone.

2 November 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review Shaun, the team are delighted to hear how happy you have been with all your purchases. We take pride in ensuring the process smooth and clients are kept updated.

Rated 5 out of 5 stars

Trustworthy and honest people

Honest people with good credibility

16 January 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review Steve, we are so pleased you have been happy with ERE Property for your purchases.

Rated 5 out of 5 stars

Silk Mill Investment

Bought an investment property a few years ago and very happy with the service from ERE and promised yield has exceeded expectations. Would highly recommend.

29 April 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review Angus, we are all delighted to hear how happy you were with service you received from the team and that your investment in the Silk Mill Development has exceeded the promised expectations.

Rated 5 out of 5 stars

Excellent Service

Excellent and professional service from ERE in general and Robert Medd in particular.

18 January 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your kind review Bryan. Robert and the team are so pleased to hear you found the service to be of such a high standard.

Rated 1 out of 5 stars

ERE Property to be avoided.

I am at a loss how this company can have a rating of 4.5. I first met Robert Medd in Hong Kong and purchased a property at Silk Mill in Leeds. On paper it appeared to be a good investment opportunity with great returns. I was also part of a syndicate which bought properties in Law Russell House in Bradford. Again these appeared to be good investments with great returns and Robert sat with us and made us believe we had the best deal going. In both my cases what was offered that was far from what was to materialise. Management costs continued to increase along with all the other costs and the prices of the properties failed to see the increases forecast because when I decided to sell they were nowhere near what had been paid for them. Robert Medd was happy to sit and drink beer with us and have dinner with us until the deal was done. Once the issues started to arise and questions were asked he was no where to be found. He has refused to take my calls and emails go unanswered.

This is in reply to the below reply from the nameless ere employee. The first thing I want to mention is that ere have asked that I identify myself to Trustpilot in order that my review may be verified, otherwise it will be taken down. Obviously ere do not like seeing the truth appear here. My property in Silk Mill had leaks from the windows I have the invoices to prove that I had to have these leaks repaired. When I tried to claim of the building insurance there were so many forms to fill in that I gave up. At a later time I will add another review for the properties I am involved with at Law Russell House in Bradford. If Silk Mill was bad Law Russell House is worse. Ere say they cannot find me in their database, the emails I sent must have been deleted. There is interaction between myself and Helen Mercer-Jones who was obviously hired by Medd to do the job he could not do. You will also see interaction prior to Helen Mercer-Jones with myself and Medd. Maybe you can ask him why he refused my calls and my emails went unanswered.

1 February 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review David, I am surprised that you are so disappointed with your purchases after all these years. Robert and many other investors also own property in Silk Mill and have no issues. There is always a risk with property investments that service charges will go up and I know everyone has been hit with raised electric and other costs throughout the UK in recent years. Interest rates have affected house prices this year but I can assure you that at the time of your purchase your property was sold at market rate. It is unfortunate that you feel disappointed with ERE we have checked our system and can not see any unanswered questions or emails from yourself. Our MD Helen Mercer-Jones or Robert would be happy to discuss further if you wish please feel free to contact us.

Rated 1 out of 5 stars

ERE doesn't care about the customers

ERE doesn't care about the customers, had pathetic experience with poor support post sales, no ownership. ERE never shared the true picture of the delays in construction which caused me losses for the mortgage approval 2 times. Once contract was rescend ERE didn't bother to get my deposit back.

31 July 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your time on the phone earlier, we are disappointed that you felt you were not listened to when you were having problems and that you felt our staff were unresponsive, this is unusual for ERE as we have so many clients that feel so well looked after, I have asked the team to investigate further where your experience of our usual service standards went wrong. Thank you for confirming that you did get your deposit back after you rescinded your contract, I know our staff worked hard communicating with solicitors to insure this happened, and we apologise that you were not informed at each stage of our efforts. I did contact the master agent who confirmed that everyone that rescinded was refunded and the units sold on at a higher price.

Rated 5 out of 5 stars

Buying a property can be a stressful…

Buying a property can be a stressful experience but Sophie and Eimeren made the whole process so smooth. Exchanged within a four week period which was in no small part due to their constant attention during the conveyancing process.

5 January 2024
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review Martin, Sophie and Eimeren were delighted to learn how happy your were with the process and the level of service you received.

Rated 5 out of 5 stars

Excellent service

Will and Gabriella helped me with a purchase of an apartment and I can't say but Bravo. They were extremely patient with me during the process as I hit some bumps on my side and they helped guide and make the process as smooth as possible. Kudos to you both !

3 November 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for taking the time to post your review, Gabriella and Will we both delighted to hear how impressed you were with the service you received.

Rated 5 out of 5 stars

First time experience with ERE properties - recommended

I recently had the pleasure of working with Adam while purchasing an off-plan property. His expertise and guidance were instrumental throughout the process. Adam's knowledge and friendly approach made the experience seamless, ensuring I felt confident in my decision. I appreciate his dedication and would highly recommend him to anyone considering a property purchase. Once Adam handed me over to the sales team Gabriella guided me through the sale process. Both have been excellent thus far. The property I have put down deposit for completes in 2025 - will update review once completed.

15 November 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you so much for your fantastic review, Adam and Gabriella were delighted to hear you were happy with the service received so far.

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