Enjoyed some discount compared to retail price in Japan. Easy and straightforward to finish the purchase. However, being charged customs and handling fees by FedEx afterwards was unpleasant surpri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service at END is second to none & a particular shout out to Bry who went above & beyond. I purchased a pair of trainers that were defective ( no fault of END). From the moment I contacted cu... See more
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I ordered a new pair of Birk Boston Mules. The price END were selling for was the best I could find. I opted for the premium 9.99 next day delivery with DPD. DPD were unable to deliver on the day due... See more
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Exceptional Customer Service from End. An issue with a pair of shoes I had was quickly resolved in a very professional and polite manner. In particular I must mention Grace who looked after the quer... See more
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Company details
About END.
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
- endclothing.com
4.3
Excellent
130K reviews
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Reply from END.
Hello Rebecca,
Glad to hear everything hit the mark, really appreciate you taking a moment to say so.
Hope you’re enjoying it!
END.
The T Shirt is perfect
The T Shirt is perfect! I had to exchange it to a smaller size - it is cumbersome and expensive returning goods from Germany.
11 May 2026
Reply from END.
Hello Joerg,
Thank you for taking your time to share this.
It’s great to hear the T-shirt was a perfect fit in the end, we’re really pleased you’re happy with it.
We do understand your frustration around the exchange process though. Returning items from Germany can be both costly and a bit more involved, and we appreciate that it can take away from an otherwise smooth experience.
Thanks for sticking with it and taking the time to share your feedback, it genuinely helps highlight where things could be easier for our international customers.
We hope you enjoy your T-shirt, and would love to see you back again in the future.
END.
The price of my item was good and so…
The price of my item was good and so was the item. Delivery was fast .
17 February 2026
Reply from END.
Hello Marsha,
It’s really good to hear everything came together so smoothly for you.
Getting a great price is always a win, but it’s even better when the product lives up to your expectations too.
On top of that, a quick delivery can make all the difference, so we’re pleased it reached you without any delays.
We appreciate you taking a moment to share your experience, hope you enjoy your item and we’ll hopefully see you back again soon.
END.
0 stars if I was able
0 stars if I was able. Ordered a watch and purchased expedited shipping. Deadline has now passed a week since it was promised to be delivered. I still have not received my product. No one at the company is helping me despite several attempts to receive communication. Tracking says it will give me a delivery date at a later date. At the very least, I expect a refund on my shipping costs. Terrible customer service. Lack of follow through. This was my first and last time ordering from this company. Avoid at all costs!!! It’s not worth the frustration.
11 May 2026
Reply from END.
Hi Carl,
Thank you for your review.
We are very sorry to hear your order has still not arrived as expected.
We have reached out to you via email and one of our customer service team will look into this for you as a matter of priority.
If you could please respond at your earliest convenience we will make sure to have this resolved as soon as possible.
Kind regards,
END.
Was excited then disappointed
Was excited about getting a pair of shoes but I never got them. Since then I’ve reached out and got an automated email response. Still waiting for my refund
10 April 2026
Reply from END.
Hi Emmanuel,
Thank you for your review.
We are increidbly sorry to hear that you have not recieved your order.
We have contacted you via email and someone from our customer service team will look into this for you as a matter of priority.
Kind regards,
END.
Reply from END.
Hello Kunde,
That’s lovely to read thank you for sharing it.
We're really glad you're enjoying what we offer, and it’s great to know both the products and the delivery lived up to expectations.
That quick turnaround can make all the difference, so we’re pleased it reached you without a hitch.
Appreciate the support hope you find your next favourite with us soon.
END.
Reply from END.
Hello David,
Good to hear everything ran smoothly from start to finish.
Keeping you updated along the way is just as important as getting your order out quickly, so it’s great to know the delivery updates helped you stay in the loop and that your parcel arrived without any issues.
Thanks for taking the time to share your experience it’s really appreciated.
END.
Excellent service
Intuitive website, quick delivery. Unfortunately we had to return one of the items, the refund process was fuss free and straightforward, the item was refunded within 24 hours at point of receipt. Really good service, thank you
12 May 2026
Reply from END.
Hello,
It’s great to hear how straightforward everything felt from start to finish.
We’re really glad the website made it easy to find what you needed and that your order arrived quickly.
While it’s never ideal having to return something, it’s reassuring to know the process was smooth and handled without any hassle and that your refund was turned around so quickly once it reached us.
Thanks for taking the time to share this, it means a lot to know the whole experience met your expectations.
END.
Reply from END.
Hello there,
Great to see it all landed just as expected.
We’re really pleased the product lived up to what you saw online making sure our images reflect the item accurately is something we pay close attention to, so it’s good to know that came through.
Pairing that with quick shipping is exactly the kind of experience we aim to deliver.
Thanks for taking a moment to share your feedback, it’s genuinely appreciated and we hope you continue to enjoy your purchase.
END.
Perfect service.
Perfect service.
Unfortunately I had to return one item and the returns process worked fine and was prompt, no issues. Thanks End Clothing.
19 May 2026
Unprompted review
Reply from END.
Hello there,
We really appreciate you sharing this.
It’s great to hear everything went so well with your order, and just as importantly, that when something needed to be returned, the process felt simple and handled without any delays.
We know returns aren’t always ideal, so making that part as straightforward as possible is something we focus on.
Thanks again for the kind words it means a lot to know you had such a smooth experience overall.
END.
Great items at a great price
Great items at a great price. Arrived well packaged and quicker than expected. Highly recommended and look forward to buying more wonderful stuff.
12 May 2026
Reply from END.
Hello Matthew,
It’s great to hear how happy you were with your experience, and we really appreciate you taking the time to share it.
We’re especially pleased that the items met your expectations in both quality and price that balance is something we always aim to get right.
It’s fantastic to know your order reached you quicker than expected and arrived well packaged, as we know how important those final delivery details are.
Your recommendation genuinely means a lot to us, and it’s brilliant to hear you’re already looking forward to shopping with us again.
We can’t wait to have you back and help you discover even more pieces you’ll love.
Thanks again for the support it’s truly appreciated.
END.
Reply from END.
Hello Saiko,
Thank you for taking the time to leave your review.
It’s great to hear that your experience was so smooth from start to finish.
We’re really pleased the ordering process felt quick and easy that’s exactly what we aim for, so it’s always rewarding to hear when it makes a difference.
Making it simple for customers to find what they want and check out without any hassle is something we put a lot of focus on.
Thanks for taking the time to share your feedback, it’s genuinely appreciated.
We hope to see you back again soon for another effortless shopping experience.
END.
Trainers arrived with a manufacturing…
Trainers arrived with a manufacturing error, sit it was very inconvenient however the team at End, namely Olly where very responsible and dealt with the issue very efficiently, politely and this made the overall experience very pleasant. Thanks again Olly.
14 May 2026
Unprompted review
Reply from END.
Hello Natty,
Really glad you stuck with us despite the rocky start.
We completely understand how frustrating it must have been to receive your trainers with a manufacturing fault not the ideal first impression at all.
It does mean a lot, though, to hear that Olly was able to step in and turn things around for you.
We’ll make sure your kind words are passed straight on to him.
It’s great to know he handled everything in a way that felt easy and reassuring, and that it helped leave you with a positive overall experience in the end.
Thanks again for taking the time to share this, and for highlighting the support you received we really appreciate it.
END.
SHOCKING SERVICE LUKE EAS VERY…
SHOCKING SERVICE LUKE EAS VERY UNHELPFUL THEY LIE ON THEIR SITE ABOUT DELIVERY
19 May 2026
Unprompted review
Reply from END.
Hello,
Thank you for taking the time to share this with us.
We’re sorry to see this feedback, and in particular to see Luke named directly, as this doesn’t reflect the standard we expect from our team.
We always aim to be transparent with our dispatch and delivery estimates so customers can make informed decisions before placing an order.
Our team would not provide misleading information, and any guidance given would have been based on the order details and timing at that stage.
Apologies for the issues faced on this occasion.
END.
Perfectly Packaged
I’ve been really impressed with End. The selection of curated items is excellent and my purchase was surprisingly cheaper than anywhere else I’d looked. Delivery was fast and everything arrived very well packaged. I also had to return one item and the process was completely frictionless. Overall, a genuinely great shopping experience.
5 May 2026
Reply from END.
Hello,
Thanks so much for taking the time to leave such a thoughtful review, it does mean a lot.
We’re glad the selection stood out to you and even better that you managed to grab your item at a great price.
It’s great to hear everything arrived quickly and properly packed, and that your return went through without any hassle.
Really appreciate the kind words, and we hope to see you back again soon!
All the best,
END.
Great Shopping Experience & Fast Delivery
The whole process was smooth from start to finish - easy online shopping and very speedy delivery. Everything arrived well packaged and exactly as expected. Would definitely shop with them again.
6 May 2026
Reply from END.
Hello Richard,
Thanks so much for taking the time to leave this really glad to hear everything went so smoothly for you.
It’s always nice to know things arrived quickly and exactly how you expected.
Appreciate you saying you’d shop with us again too that genuinely means a lot. Hopefully we’ll see you back with us again soon!
All the best,
END.
My order was not delivered I have no…
My order was not delivered I have no idea why and I got an email saying that it will be returned and I will be refunded
8 May 2026
Reply from END.
Hello Hebaalla,
Thank you for taking your time to share this with us.
We’re really sorry to hear about this we completely understand how disappointing and confusing it must have been to find that your order wasn’t delivered without a clear explanation.
It’s never the experience we want for our customers, especially when you’re left unsure as to why the delivery couldn’t be completed.
We appreciate that receiving a notification about the parcel being returned and refunded doesn’t make up for the inconvenience caused.
Please be assured that once an order is returned to us, a full refund is processed so you’re not left out of pocket.
That said, we recognise this doesn’t replace the original order reaching you as expected, and we’re genuinely sorry this has been your experience.
If you’re happy to get back in touch with our team, we’d really like the opportunity to look into this further for you and provide more clarity on what happened here.
Thank you for bringing this to our attention, and again, we’re very sorry for the frustration caused.
Kind regards,
END.
Reply from END.
Hello Maurice,
Thanks for the kind words really glad you had a great experience with us, it means a lot!
END.
Disappointing service – Unilateral cancellation without immediate explanation
I placed an order, only for it to be unilaterally canceled and refunded by the company due to a sudden stock discrepancy. What makes this experience particularly frustrating is the complete lack of proactive communication. Instead of explicitly stating the reason for the cancellation upfront, the initial notification left me completely in the dark. It was only after I actively reached out and questioned the cancellation that they finally disclosed the reason. Poor stock management paired with even poorer customer communication.
8 May 2026
Reply from END.
Hi Israel,
Thank you for taking the time to share your feedback - We are very sorry for the time this has taken to be explained and for being given different explanations along the way.
I have thoroughly looked into this for you and can clarify, that your order was cancelled and refunded because our couriers are currently unable to ship to Israel due to the ongoing events. This has created unexpected restrictions that affect certain destinations, and unfortunately your order was impacted. The explanation for the cancellation of your order should have been communicated to you upfront or we should have contacted you right away, for this I am incredibly sorry.
I agree that our communication needs to improve and please know that your feedback has been passed onto our team. We’re reviewing our internal processes to ensure that situations like this are handled with transparency and accuracy from the start, especially when external factors - such as couriers/shipments to certain destinations affect an order.
I hope we have covered everything on our response however, if there’s anything more you’d like us to look into or clarify, we’re here to help.
Kind regards,
END.
fast delivery
8 May 2026
Reply from END.
Hello Joe,
Thanks for your feedback we’re really glad everything arrived quickly and lived up to expectations!
END.
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