Enjoyed some discount compared to retail price in Japan. Easy and straightforward to finish the purchase. However, being charged customs and handling fees by FedEx afterwards was unpleasant surpri... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Customer service at END is second to none & a particular shout out to Bry who went above & beyond. I purchased a pair of trainers that were defective ( no fault of END). From the moment I contacted cu... See more
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I ordered a new pair of Birk Boston Mules. The price END were selling for was the best I could find. I opted for the premium 9.99 next day delivery with DPD. DPD were unable to deliver on the day due... See more
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Exceptional Customer Service from End. An issue with a pair of shoes I had was quickly resolved in a very professional and polite manner. In particular I must mention Grace who looked after the quer... See more
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Company details
About END.
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
- endclothing.com
4.3
Excellent
130K reviews
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Disappointing service – Unilateral cancellation without immediate explanation
I placed an order, only for it to be unilaterally canceled and refunded by the company due to a sudden stock discrepancy. What makes this experience particularly frustrating is the complete lack of proactive communication. Instead of explicitly stating the reason for the cancellation upfront, the initial notification left me completely in the dark. It was only after I actively reached out and questioned the cancellation that they finally disclosed the reason. Poor stock management paired with even poorer customer communication.
8 May 2026
Reply from END.
Hi Israel,
Thank you for taking the time to share your feedback - We are very sorry for the time this has taken to be explained and for being given different explanations along the way.
I have thoroughly looked into this for you and can clarify, that your order was cancelled and refunded because our couriers are currently unable to ship to Israel due to the ongoing events. This has created unexpected restrictions that affect certain destinations, and unfortunately your order was impacted. The explanation for the cancellation of your order should have been communicated to you upfront or we should have contacted you right away, for this I am incredibly sorry.
I agree that our communication needs to improve and please know that your feedback has been passed onto our team. We’re reviewing our internal processes to ensure that situations like this are handled with transparency and accuracy from the start, especially when external factors - such as couriers/shipments to certain destinations affect an order.
I hope we have covered everything on our response however, if there’s anything more you’d like us to look into or clarify, we’re here to help.
Kind regards,
END.
fast delivery
8 May 2026
Reply from END.
Hello Joe,
Thanks for your feedback we’re really glad everything arrived quickly and lived up to expectations!
END.
Be warned. Do not return your stuff.
Do not order from hear unless you are certain of your size and it’s exactly what you want.
Received my items fine. But after deciding to return some clothes from my order, items mysteriously vanished and would not be getting a refund.
Have been going back and forth with numerous support chats for over a month, gave them all the tracking information etc, and they all give the same generic responses.
I’ve had to raise a charge back through my bank so i should get my money back. But be warned, not worth the hassle.
5 April 2026
Unprompted review
Reply from END.
Hi Adam,
I hope you are well and thank you for your feedback.
We’re really sorry to read about your experience, and we appreciate you taking the time to share this.
I would like to apologise for the back and fourth on email and the time this has taken to be resolved, this is not the level of service we aim to provide here at END.
We have gone ahead and issued a full refund for this item back to your original payment method.
This may take around 3-5 working days for those funds to show into your account.
We’re sorry again that this situation has left you feeling this way, and we hope that this does not discourage you from shopping with us in the future.
Kind regards,
END.
END have an incredibly efficient sales…
END have an incredibly efficient sales team and top-notch customer service. I received my product well before the expected delivery date, and their return or exchange process is just as quick. Rest assured, they will keep you updated until you have received your goods.
8 May 2026
Reply from END.
Hello Abdul,
Thank you for such a thoughtful review it’s great to read.
We’re really pleased to hear our team made a strong impression and that everything from ordering through to delivery felt efficient and reliable.
Getting your order to you ahead of the expected date is always a bonus, so it’s great to know that worked out so well on your side.
It’s especially good to hear that the returns and exchanges process has been just as smooth we know that’s an important part of the overall experience.
And keeping you updated every step of the way is something we focus on, so it’s great to know that gave you reassurance throughout.
We appreciate you taking the time to share this, and we’d love to have you shopping with us again soon!
END.
Reply from END.
Hello Jason,
Thanks for sticking with us we really appreciate it.
It’s great to hear we’ve consistently delivered on both price and service for you.
Hearing “as always” genuinely means a lot, as it shows we’re getting it right time and time again.
Thanks again for the support looking forward to your next order with us!
END.
Reply from END.
Hello Xiaomin,
Thank you for taking the time to share this really appreciate it.
It’s great to hear everything came together for you, from finding a strong price to receiving your order quickly without any issues.
That kind of smooth, straightforward experience is exactly what we aim for.
Thanks again for the support, and hope you enjoy what you picked up!
END.
Reply from END.
Hello Dom,
Thanks for sharing this it’s brilliant to hear.
We’re really pleased the team in our Newcastle store made such a good impression on your visit.
It makes a big difference having a helpful and welcoming experience in-store, so it’s great to know that came across.
We’ll make sure your feedback gets back to the team there it’ll mean a lot to them.
Hopefully we’ll see you in store again before long!
END.
I was very happy with the swift…
I was very happy with the swift delivery and the product looks good for my daughter's birthday .
11 May 2026
Reply from END.
Hello Rhonda,
Thanks for sharing this we’re really glad everything arrived quickly for you.
It’s lovely to hear the product is just right for your daughter’s birthday as well we know how important timings like that are.
Hope she has a fantastic day and loves her gift!
END.
Own the black and wanted the khaki
Own the black and wanted the khaki. Glad I found it at a competitive price too. As usual delivery was swift, so quite pleased.
8 May 2026
Reply from END.
Hello Andrew,
Thank you for the review.
Great choice always nice when you can grab a second colour you’ve already got and love.
Really glad you managed to find the khaki at a good price as well, and that delivery was quick as expected.
Thanks for coming back to us again we really appreciate it and hope you enjoy the new pair just as much!
END.
Reply from END.
Hello Emme,
We’re sorry to see this feedback we understand how concerning this must be.
I can see that you’ve already been in contact with one of our support team, and they’re actively looking into this for you.
We’ve also asked them to ensure a resolution is provided as quickly as possible, and they’ll keep you updated directly.
We appreciate your patience while this is being reviewed.
END.
Great product (trainers) at a great…
Great product (trainers) at a great price. Good delivery.
11 May 2026
Reply from END.
Hello there,
Great to hear you were happy with your purchase!
Glad the trainers hit the mark and that you managed to pick them up at a good price too.
Nice to know delivery went smoothly as well appreciate you taking the time to share!
END.
The jacket is not what I expected at…
The jacket is not what I expected at all and the color is completely off. I am all for exchanging, but now I have to pay close to $100 to send it back to the UK. It is just simply not worth the headache and now I’m stuck with an expensive jacket that is wrong for me. I write this for anyone else considering purchasing internationally.
11 May 2026
Reply from END.
Hello Carlos,
We’re really sorry to hear this hasn’t been the experience you were hoping for.
It’s especially disappointing when something arrives and doesn’t match your expectations, particularly with colour and overall look we completely understand how frustrating that can be.
We do appreciate your openness to returning the item, and we recognise that international return costs can be a significant factor, especially from outside the UK.
While this is something set out in our returns' policy, we fully understand how it can make the process feel less worthwhile in situations like yours.
Your feedback is genuinely valuable, particularly around how the item is presented and perceived versus what’s received, and we’ll be sure to pass this on internally. Reviews like yours are important in helping other customers make informed decisions too.
We’re sorry again that this purchase hasn’t worked out as expected, but we do appreciate you taking the time to share your experience so openly.
END.
Excellent service
T-shirt cheaper than other sites, excellent product, fast delivery 5 ⭐️
8 May 2026
Reply from END.
Hello Emma,
Thank you for taking the time to share this!
Really glad you managed to grab the T-shirt at a better price than elsewhere, always a nice win!
Great to hear you’re happy with the quality as well, and that it reached you quickly without any issues.
Kind regards,
END.
never received it
8 May 2026
Reply from END.
Hi Kayden,
Thank you for your review.
We are very sorry to hear you have not received your order.
We have sent you an email if you could please respond to this at your earliest convenience, one of our agents will look into this for you.
Kind regards,
END.
Ordered online from END
Ordered online from END. Clothing and the delivery was surprisingly fast. Everything arrived well packaged and exactly as described. The whole process was smooth and easy, and they’ve got a great range of brands and pieces. Definitely keen to order again.
8 May 2026
Reply from END.
Hello Jirachaiphat,
Thank you for such a great review it’s brilliant to read.
We’re really glad the delivery caught you by surprise in a good way, and that everything turned up exactly as you were hoping.
We know how important it is that items arrive in perfect condition, so it’s great to hear the packaging and presentation lived up to expectations.
It’s also nice to hear the overall experience felt straightforward and hassle-free from start to finish, & we’re really pleased the range we offer stood out to you too we’re always working to keep things fresh and interesting.
Appreciate you taking the time to share this, and we’ll be here when you’re ready for your next order!
END.
Great selection of brands and products
Great selection of brands and products, very smooth delivery service all the way to Hong Kong!
11 May 2026
Reply from END.
Hello Kaj,
Thank you for such a great review!
We’re really glad you enjoyed the range of brands and products available having that variety is something we put a lot of focus on, so it’s great to hear it stood out to you.
It’s also fantastic to know your delivery all the way to Hong Kong went smoothly, as we know international orders are especially important to get right.
We really appreciate you taking the time to share your experience.
END.
Reply from END.
Hello,
Thank you for the feedback we really appreciate you sharing it!
We’re glad to hear your order arrived right on time and that you’re happy with the quality.
That’s exactly the kind of experience we aim to deliver, so it’s great to know it hit the mark for you.
Hope you’re enjoying your purchase, and we’d love to have you back again soon!
END.
Great service and price
7 May 2026
Reply from END.
Hello Paul,
Thank you for your kind words!
We’re pleased to hear you found both the service and the price spot on that’s exactly what we aim for.
It’s great to know you had a positive experience shopping with us, and we really appreciate you taking the time to share your feedback.
Hopefully we’ll see you back again soon for another great find!
END.
Quick delivery
Quick delivery, lovely jacket, cheapest price in comparison other online stores
11 May 2026
Reply from END.
Hello Klant,
Thanks so much for your review we really appreciate you taking the time to share your experience!
It’s great to hear that everything arrived quickly and that you’re pleased with the jacket sounds like a perfect combination.
We also love that you pointed out the value compared to other retailers, as we’re always working to make sure our customers are getting both a smooth service and a competitive price.
We hope the jacket gets plenty of wear, and we’re glad we could be part of such a positive purchase.
Hopefully we’ll see you back with us again soon!
END.
Reply from END.
Hello Dean,
Thanks for your lovely feedback we really appreciate it!
Great to hear the delivery was quick, and even better that your daughter loves the Gazelle such a timeless pair.
It’s also nice to know the price stood out too.
Hope she enjoys wearing them, and we’d love to welcome you back again soon!
END.
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