Enjoyed some discount compared to retail price in Japan. Easy and straightforward to finish the purchase. However, being charged customs and handling fees by FedEx afterwards was unpleasant surpri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service at END is second to none & a particular shout out to Bry who went above & beyond. I purchased a pair of trainers that were defective ( no fault of END). From the moment I contacted cu... See more
Company replied
I ordered a new pair of Birk Boston Mules. The price END were selling for was the best I could find. I opted for the premium 9.99 next day delivery with DPD. DPD were unable to deliver on the day due... See more
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Exceptional Customer Service from End. An issue with a pair of shoes I had was quickly resolved in a very professional and polite manner. In particular I must mention Grace who looked after the quer... See more
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Company details
About END.
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
- endclothing.com
4.3
Excellent
130K reviews
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Fabulous
Happy with not only my fabulous trainers but the price and service were fabulous too. Thank you END
11 May 2026
Reply from END.
Hello Louise,
Thanks so much for sharing this it’s great to hear!
We’re really glad you’re loving the trainers and that everything from the price through to the service left such a strong impression.
It’s always nice when it all comes together like that.
Appreciate the kind words, and hope you enjoy wearing them!
END.
Easy to navigate the app
Easy to navigate the app, simple from start to finish, great product.
11 May 2026
Reply from END.
Hello Robert,
Thanks for taking the time to share this.
Really glad you found the app easy to use and that everything felt straightforward from start to finish.
That kind of smooth experience is exactly what we aim for, so it’s nice to know it worked well for you.
Even better to hear the product itself lived up to expectations too.
Appreciate you choosing us, and hope you enjoy what you picked up!
END.
Reply from END.
Hello Juan,
Really appreciate you sharing this.
It’s great to know everything felt seamless and well put together just the kind of experience we aim to create.
Hearing that it stood out as such a positive one genuinely means a lot.
Thanks again for the kind words!
END.
Price went down as soon as I received…
Price went down as soon as I received my order. Wish End Clothing offered a price match.
11 May 2026
Reply from END.
Hello Daeyeong,
Thanks for your feedback we can completely understand how that would feel frustrating.
Our prices can change from time to time depending on demand, stock levels and promotions, which means an item may be reduced after an order has been placed.
While we don’t currently offer a price match in these instances, your feedback is genuinely appreciated and will be shared with the wider team.
We’re really glad you chose to shop with us and hope you’re still pleased with your purchase overall.
END.
Reply from END.
Hello Danielle,
Thanks for sharing glad your order landed right on time!
Great to hear you’re happy with your purchase as well, nothing better than a smooth delivery and a good find.
Appreciate you taking the time to leave a review.
END.
Great customer service
There was an issue with delivery of my package, but the customer service team were great, responsive and had the shoes delivered to me the very next day- in time for my son’s birthday. Thank you very much.
6 May 2026
Reply from END.
Hello Zam,
Thank you so much for taking the time to share this it really means a lot.
We’re sorry there was a hiccup with the initial delivery, but we’re so pleased to hear our team were able to step in quickly and get everything sorted for you.
It’s especially great to know the shoes arrived in time for your son’s birthday that’s something we know you can’t miss!
We’ll be sure to pass your kind words on to the team, as they’ll really appreciate it.
Thanks again for your patience and for choosing us we hope your son had a fantastic birthday and loves his new shoes!
END.
Went to store in Glasgow to exchanged…
Went to store in Glasgow to exchanged an item. It was quick and easy done with the help of staff, very kind and helpful.
And my online order received quickly.
7 May 2026
Reply from END.
Hello Jess,
Thanks for sharing this, it’s great to hear.
We’re so glad the team in our Glasgow store were able to make your exchange quick and straightforward, and that they left a positive impression with how helpful and friendly they were.
That kind of in-store support really makes a difference, so it’s great to know it came through.
It’s also nice to hear your online order arrived quickly as well sounds like everything came together smoothly across both experiences.
Really appreciate you taking the time to leave this!
END.
Reply from END.
Hello Jake,
That gave us a smile we’ll take “endmazing” all day!
Thanks for the kind words, really glad everything hit the mark for you.
Appreciate you taking the time to share it.
END.
I've made multiple purchases from End…
I've made multiple purchases from End and I've never had any issues with the company, deliveries always come quick and any time I've had to return stuff I've never had any issues there neither.
4 December 2025
Reply from END.
Hello Dav,
Thanks for being such a loyal customer it really means a lot to hear this.
It’s great to know you’ve had consistently smooth experiences with us, from quick deliveries to hassle-free returns when needed.
That kind of trust doesn’t go unnoticed, so we really appreciate you taking the time to share it.
Thanks again for your support it genuinely means a lot to us!
END.
Bargain price with delivery in 4-5 days
7 May 2026
Reply from END.
Hello Philip,
Thank you so much for the kind words!
We’re really pleased to hear you were able to grab a great bargain we know how important that is.
It’s also great to know your order reached you within the expected 4–5 day delivery window, as we always aim to keep things running smoothly from checkout to delivery.
We really appreciate you taking the time to share your experience and hope you enjoy your purchase.
Hopefully we’ll see you back again soon for another great find!
END>
Reply from END.
Hello,
Thanks for taking the time to leave a review, we appreciate it.
Great to hear everything arrived quickly and that you had a good experience with us overall.
That’s exactly what we aim for, so it’s always nice to know it’s coming through.
Thanks again for the support!
END.
Reply from END.
Hello Olga,
Thanks for sharing your thoughts!
It’s wonderful to know things went smoothly on your order, we appreciate it!
END.
Enjoyed some discount compared to…
Enjoyed some discount compared to retail price in Japan. Easy and straightforward to finish the purchase.
However, being charged customs and handling fees by FedEx afterwards was unpleasant surprise. It should be shown separately at the purchase or included in the price.
5 May 2026
Reply from END.
Hi Takuya,
Thank you very much for your review :)
Unfortunately most packages entering your destination country are subject to import duties and taxes.
You are exempt from paying VAT on purchases within the UK however, your local customs office will charge you import duties and taxes on these purchases.
Duties and taxes charges are based on several factors including product value, trade agreements, country of manufacture, use of product and the product’s harmonised code, so this could explain why you may not have not been invoiced for your previous imports.
This policy is clearly outlined in the "Help" section of our website, and we strongly encourage all customers, especially those ordering from outside the UK, to review this information before placing an order.
Doing so helps ensure there are no surprises regarding duties.
Please accept my apologies that this came as a surprise on this occasion.
Kind Regards,
END.
Reply from END.
Hi there,
Thank you for taking the time to write your review!
Amazing to hear you love the shoes you ordered, and that they arrived in speedy fashion.
All the best!
END.
Corrupt company!!!
An item was missing from my order. I asked for a refund since the item was never delivered. They sent me a refund email, but I never got the money. Lie number one. They claim they investigated and found it was packaged and delivered but can send me no proof. Lie number 2. One person says the refund was delivered. The next person says they can't give me a refund because their warehouse employee says they packaged the item (so he/she won't lose their job.) An abundance of lies. There are reddit threads of this happening to other people as well. It is not a rare situation. This is theft. The company is unethical and they should be out of business. Remember when businesses used to have ethics instead of resorting to calling their customers liars? That's a thing of the past. PLEASE do not purchase anything from them!!!! Or beware, somehow items spontaneously combust in their packaging!
23 April 2026
Unprompted review
Reply from END.
Hello Kristine,
We’ve fully reviewed the concerns raised, and we need to be clear on our position.
Orders do not leave our warehouse without multiple checks in place. Each parcel goes through several controlled stages including picking, packing, and dispatch verification before being handed to the courier.
Based on these internal controls and our investigation, the order was processed and dispatched as expected.
We also want to address the allegation that no investigation took place.
This is not accurate. Our team completed a review in line with our standard procedures, and the outcome was communicated accordingly.
While we appreciate that this may not be the resolution you were hoping for, it does not mean the information provided is incorrect.
With regards to the refund mentioned, if confirmation has been issued, it is processed back via the original payment method and handled by your payment provider. We are unable to influence the speed at which funds appear once released.
We are a legitimate retailer with established systems and processes designed to ensure accuracy and accountability at every stage.
Claims that items are “missing without explanation” or that we operate unethically are not reflective of how our business functions.
At this stage, we have provided our final position based on the available evidence, and this matter is now considered closed.
END.
Missing item, customer service
I'm that person who has had a great experience the majority of the time, but has come here to rant about the bad experience.
Item missing from my order, and somehow it's my fault.
It's just pretty poor really, but whatever.
17 May 2026
Unprompted review
Reply from END.
Hello Tim,
Thanks for taking the time to leave a review and we do genuinely appreciate you recognising that you’ve had mostly positive experiences with us in the past.
That makes it even more disappointing to hear about this one.
We completely understand how frustrating it must feel to open your order and find an item missing, and we want to be clear that situations like this are taken very seriously on our side.
Every order dispatched from our warehouse goes through a series of checks before leaving, including packing verification and recorded CCTV coverage throughout the process.
This allows us to review exactly what was picked, packed, and sealed in each individual order.
Based on these checks, along with follow-up with the courier where needed, cases of items going missing during dispatch are extremely rare due to the controls we have in place.
That said, we do appreciate how this situation has felt from your perspective, especially if it’s come across as though the responsibility has been placed back on you that’s understandably frustrating and not the experience we want to leave you with.
We’re sorry this order hasn’t reflected the standard you’ve come to expect from us, and we do value the positive experiences you’ve had previously just as much as we want to make sure issues like this are addressed properly.
END.
Everything was good
Everything was good . Items looks good and same as described. Happy with the purchase. A little more expensive but they use reliable courier.
5 May 2026
Reply from END.
Hi Denise,
Thank you very much for taking the time to write your review.
It's great to hear you had a pleasant shopping experience and the product is up to standard!
All the best.
END.
This was my 1st purchase and won’t be…
This was my 1st purchase and won’t be my last. Bought trainers for my daughter. She loves them. Not only were they a fantastic price but delivery was fast. Highly recommended
6 May 2026
Reply from END.
Hi Chele,
Thank you so much for the great review and placing your first order with us!
Amazing to hear your daughter loves the shoes :)
We look forward to supporting you further in the future!
Kind regards.
END.
Great selection easy shopping
5 May 2026
Reply from END.
Hello Derick,
Thanks for your review, we really appreciate it!
We’re glad to hear you enjoyed the range of products available and found everything easy to navigate while shopping.
That’s exactly the kind of straightforward, enjoyable experience we aim to create.
Thanks again for your feedback, and we hope to see you back again soon!
END.
The packaging was careful
The packaging was careful, and they responded quickly. The product was also very good.
6 May 2026
Reply from END.
Hi Daisuke,
Thanks for writing your review!
We are happy to hear we hit the mark on all fronts with your shopping experience :)
Kind regards.
END.
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