Enjoyed some discount compared to retail price in Japan. Easy and straightforward to finish the purchase. However, being charged customs and handling fees by FedEx afterwards was unpleasant surpri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service at END is second to none & a particular shout out to Bry who went above & beyond. I purchased a pair of trainers that were defective ( no fault of END). From the moment I contacted cu... See more
Company replied
I ordered a new pair of Birk Boston Mules. The price END were selling for was the best I could find. I opted for the premium 9.99 next day delivery with DPD. DPD were unable to deliver on the day due... See more
Company replied
Exceptional Customer Service from End. An issue with a pair of shoes I had was quickly resolved in a very professional and polite manner. In particular I must mention Grace who looked after the quer... See more
Company replied
Company details
About END.
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
- endclothing.com
4.3
Excellent
130K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good welcome from the staff and…
Really good welcome from the staff and the employee Jay was really helpful giving me great details about the brands and was really patient with me trying clothes and shoes on
21 May 2026
Unprompted review
Reply from END.
Hi Rafael,
Thank you very much for your review :)
Great to hear the pleasant experience you had in our store, and with Jay in particular!
Kindest regards.
END.
Reply from END.
Hi Alana,
Thanks for the great review!
Great to hear our shipping times hit the mark for this order :)
All the best.
END.
Hassle free shopping experience and …
Hassle free shopping experience and great comunication through out
14 May 2026
Reply from END.
Hi Derek,
Thank you very much for your review!
A hassle free shopping experience is super important, and we aim to provide it and above :)
Amazing to hear this was delivered.
Kindest regards.
END.
Order Not Received After 10 Days
I placed the order ten days ago, but I still haven’t received the item yet.
11 May 2026
Reply from END.
Hi Chung-Jen,
Thank you for taking the time to write your review and we are very sorry to hear of this.
Our Support Team have today reached out directly via email to you in the efforts to get this resolved as soon as possible.
We look forward to hearing back from you.
Kindest regards.
END.
Thanks Isaac who made my shopping…
Thanks Isaac who made my shopping experience great , i really appreciate the help and making my shopping experience comfortable and informative
21 May 2026
Unprompted review
Reply from END.
Hi there,
Thank you very much for taking the time to write your review :)
Amazing to hear your time in the store was a great one thanks to the help of Isaac.
We hope to see you again :)
All the best.
END.
Reply from END.
Hi Andres,
Thank you very much for your review!
Amazing to hear the shopping process was smooth and quick.
Many thanks.
END.
Customer service at END is second to…
Customer service at END is second to none & a particular shout out to Bry who went above & beyond. I purchased a pair of trainers that were defective ( no fault of END). From the moment I contacted customer service Bry made my problem disappear. The level of communication was top class.
21 May 2026
Unprompted review
Reply from END.
Hi Carl,
Many thanks for the kind review!
We are pleased to hear our Support Team were able to help out,
Your kind feedback will be shared with Bry who will love to hear it :)
All the best
END.
International Shipping Options
I just wish you would have different options for international shipping. I find DHL is so much better and charges less.
11 May 2026
Reply from END.
Hi Ronald,
Thank you once again for your valuable feedback and review!
We hope to be able to allow customers to select their preferred courier services for international orders and is something we hope to look into soon.
Should you require any further assistance, please do not hesitate to contact us, and a member of our customer service team will respond promptly.
Kind regards,
END.
Fast Shipping
Fast Shipping. Expectations regarding delivery time were met, and the product was as described.
11 May 2026
Reply from END.
Hi Ryan,
Thank you for your review!
We are so pleased to hear you have had a great experience.
We hope you love your purchases.
Hope to welcome you back very soon🙂️
Kind Regards,
END.
Reply from END.
Hi Katherine,
Thank you for your review!
We are so pleased to hear you have had a great experience and your order arrived super fast!
We hope you love your purchase.
Hope to welcome you back very soon🙂️
Kind Regards,
END.
Those Adidas ballerina trainers I have…
Those Adidas ballerina trainers I have looked for many years. I saw them on a friend and wanted to steal her style 😂😂. End were competitively priced, the lowest by far, were fast in delivery and I got to step out in fashion with the quickness. All wins as far as am concerned.
11 May 2026
Reply from END.
Hi Phina,
Thank you very much for your review.
We are delighted to hear that you have successfully found the Adidas ballerina trainers you were looking for on our site!
We hope to welcome you back shopping new styles very soon!
Kind Regrads,
END.
Customs Nightmare
My order is stuck in customs with FedEx. I called them but apparently my email address is the one on the shipment, so I can't fix it. End has not resolved this in nearly a week.
13 May 2026
Reply from END.
Hi Mallory,
Thank you for taking the time to write your review and we are very sorry for this experince.
I can see our team are in touch with FedEx to help resolve this customs delay as soon as possible, and will continue to provide updates to you via email.
Please accept our sincerest apologies for the delay and frustration caused.
Kindest regards.
END.
Quick and easy purchase
Quick and easy purchase. Good price for item. I can recommend them based on that. No refund needed in my case
11 May 2026
Reply from END.
Hi Susana,
Thank you for taking the time to leave a review.
We’re really pleased to hear you had such a great experience with your purchase and that everything went smoothly from start to finish.
We appreciate you choosing us and hope to see you again soon.
Kind regards,
END.
Very good as it ever was
I would call myself a regular, and as always it was a very good experience. The goods came in prestine condition at a very good price.
14 May 2026
Reply from END.
Hi Syra,
Thank you so much for your review.
It’s always great to hear from a regular customer, and we’re really pleased to know you had such a great experience!
We look forward to welcoming you back very soon🙂️
Kind regards,
Grace
Great shoes delivered quickly
13 May 2026
Reply from END.
Hi Alistar,
Thank you for your lovely review!
We are so pleased you had such a positive experience and we look forward to welcoming you back very soon🙂️
Kind regards,
END.
Reply from END.
Hi Oliver,
Thank you for your positive feedback!
We are so pleased to hear that your shoes arrived ahead of schedule and that the delivery process went smoothly🙂️
We appreciate you taking the time to share your experience and we look forward to welcoming you back very soon!
Kind regrads,
END.
Reply from END.
Hi Jennifer,
Thank you very much for your positive review.
We are delighted to hear that your order arrived with you on time. We always try our very best to ensure all orders are dispatched and delivered as promptly as possible.
We look forward to your future visits and sincerely appreciate you taking the time to share your feedback.
Kind regards,
END.
Always been satisfied after purchasing…
Always been satisfied after purchasing from End. Not this time, 3 weeks, no delivery, bad communication, no target date.
30 April 2026
Reply from END.
Hi Sammir,
Thank you for your feedback.
I am very sorry to hear about the delay with your order.
Upon reviewing the matter, I have noted that your order cleared customs on the 19/05. Please be advised that it may take 3-4 days for the status to update and for scanning to resume. Kindly continue to monitor the progress, as updates should commence shortly.
We understand that this situation is disappointing and frustrating; however, customs processing times can vary and may require some patience.
Please contact us if there is anything further you'd like to discuss.
Kind regards,
END.
Based on the size guide & able to…
Based on the size guide & able to secure the right size for myself, without having the trouble of Free Return Policy.
Top it off, delivery was fast & easy.
Thanks!
13 May 2026
Reply from END.
Hi Vannesa,
Thank you for your lovely review!
We’re really pleased to hear that the product information and size guide was helpful in finding the right fit without needing to use the returns process.
We aim to provide as much informaiton as possible to ensure a smooth experience🙂️
Thanks again for shopping with us and we look forward to seeing you again soon.
Kind regards,
END.
Great service. Love my new Birkenstocks
Love my new Birkenstocks. Goods arrived earlier than expected, post to Australia is super efficient and very reasonable. Great service. I will definitely shop again. Thank you
13 May 2026
Reply from END.
Hi Jill,
Thank you so much for your lovely review.
We’re really glad to hear you love your new Birkenstocks and your delivery was super fast!
Thank you for taking the time to share your experience. Hope to see you back very soon🙂️
Kind regards,
END.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.