Eden Hot Tubs Reviews 

179
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We've had our Jacuzzi for about 3 months now and are pleased with our choice. The installation team were really good and when there was a little difficulty connecting to the Internet, the main install... See more

Rated 5 out of 5 stars

The service was second to none, even when we had to delay delivery date. The delivery went well although it was a tight squeeze to get it positioned. The spa was connected to the mains electricity sup... See more

Rated 5 out of 5 stars

Just had our Jacuzzi J-LXL installed by Eden Hot Tubs. They were fabulous - taking time to thoroughly clean the hot tub (which had been positioned and got dirty while building works going on) and then... See more

Rated 5 out of 5 stars

Eden hot tubs À great experience from entering and meeting Harry, who explained everything without the hard sell and to his dad Dan who arranged everything else including the delivery, the craning... See more

Company details

  1. Hot Tub Store
  2. also in
  3. Hot Tub Repair Service

Written by the company

Affordable Relaxation and Jacuzzi Retailer of the year 2026!


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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4.9

All reviews

(179)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

The best supplier around!

Could not recommend Dan and his team enough. Fantastic service from start to finish and recommend to everyone. Great stock of hot tubs with short delivery dates compared to many competitors! Dan has supplied hot tubs to many of my clients, who are also just as happy with the service and product. Thankyou!

29 May 2022
Unprompted review
Rated 5 out of 5 stars

Dan has an excellent web-site for Eden…

Dan has an excellent web-site for Eden hot-tubs
I was browsing around 8 one evening and had a couple of questions so hit the 'chat' button.
Very quickly Dan was chatting with me and answered all my questions - within just over an hour we had agreed a price and delivery
very efficient
Arrangements for delivery were checked and double checked by Dan. His installers were very good and helpful on the day and made sure we were happy before they left.
Almost a year since we've had our lovely retreat hot tub and we couldn't be happier - thanks to Dan and his team.
We have already recommended Eden to several friends.
Paul and Yvonne Gallacher (Glasgow)

28 May 2022
Unprompted review
Rated 5 out of 5 stars

Great service from the start

I decided to upgrade from a lazy spa and I did some investigation and as only two of us using 3-4 times a week for short periods I knew a plug and play small tub with a lounger was what I wanted. I contacted a few suppliers one of which was adamant I had to have a 32 amp one but Dan just understood, didn’t try to upsell and just wanted to give me the best service. We booked an appointment as we traveled from Plymouth and he opened just for us. Took us through the various options and explained clearly pros and cons. We decided on the
Sun beach romance and arranged delivery for two weeks time. On delivery day they called ahead, turned up on time and professionally moved the tub into place and went through all the controls then set up the filteration sequence. Now had for a few weeks and everything works great and I couldn’t be happier with service from start to finish. I’ve compared my electric use to this time last year when I had a lazy spa and over a week pretty much the same usage so buying one with good insulation certainly makes a difference.
Cheers Dan and team

27 May 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service

We met Dan last year and he provided us with honest, professional advice in terms of what product would suit us best. No sales patter, just professional and straight forward.

Fast forward 12 months and the team have been out & provided us with additional insulation & a filter change and have provided the usual 1st class service that you can expect from Eden.

Dan is the nicest guy; helpful and friendly and extremely responsive.

I wouldn't hesitate to recommend Eden Hot Tubs!

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Went to Eden hot tubs and were really…

Went to Eden hot tubs and were really pleased that they talked us through all the different options and features of the tubs we were interested in. Installed and commissioned very professionally and first service completed last month. Very pleased with the whole experience and would definitely recommend.

26 May 2022
Unprompted review
Rated 5 out of 5 stars

5 star service

Well.....what can I say.....I met Dan from Eden Hot Tubs and he put me at ease straight away. There was no sales talk, just honest advice. I'd looked at a few places for hot tubs, but nothing compared to Eden Hot Tubs interms of quality, price and customer service. We got a great deal from Dan's massive selection of Tubs. The post purchase service is second to none, nothing is too much trouble. I could not recommend this company enough. If you're in the market for a Hot Tub give Eden Hot Tubs a Try.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

I contacted Dan after moving to a house and taking on the hot tub. He was very patient as he talked me through the options for a service and also how his team could guide me, a hot tub novice, on how to get the best out of the tub. The team came as planned and carried out the mini service in a very efficient manner, and I now feel confident enough to maintain the tub myself. I thoroughly recommend Eden Hot Tubs.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a hot tub from Dan the…

I ordered a hot tub from Dan the service from start to finish was excellent from choosing the right hot tub to delivery
I had my first service and again excellent service if I’ve had a problem and called them always helped
Would highly recommend

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough.
From first contact to installation all process was made so easy. Dan checked access measurements to avoid any potential problems. Guys delivered hot tub on time. Installed and explained all instructions very clearly and answered any questions asked. All in all fab company to do business with.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

I’d searched for a long time to find…

I’d searched for a long time to find the right HOT TUB . I didn’t really understand them, and there’s so many I really didn’t want to mess up such a expensive purchase. But thankfully I found Eden. They are so knowledgable and they weren’t satisfied until I was satisfied it was the right tub for my needs. There after care is second to none . Always available on the phone even out of hours so a novice like myself could alway rest assured there was no problems. I use there yearly service it’s worth every penny. The running costs are no we’re near as bad a id thought either quite a surprise. So go grab your tub and rest assured these are the right guys to buy from .

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Hot tub installed and commissioned with no problems. Full instructions given which were very comprehensive.

Post Sales - Every little query I had, Dan was on hand to help….I’m not sure what hours he works but it felt like he was always available even during the weekend.

Definitely a company I would recommend.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish.

Fantastic service from start to finish.
Dan was very knowledgeable with various models which helped us to make a decision.
Eden where very efficient with delivery and communication.
Would recommend highly.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

I recently purchased the happiness hot…

I recently purchased the happiness hot tub from Eden Hot Tubs in Cornwall and the service I got was outstanding from our 1st enquiry to the installation nothing was to much trouble expecially when they explained the process for keeping the tub clean
I would have no hesitation in recommending Eden if you are looking or thinking of purchasing one

25 May 2022
Unprompted review
Rated 5 out of 5 stars

We firstly made contact with Dan at…

We firstly made contact with Dan at Eden Hot Tubs via Messenger, where he replied promptly and informatively. We then visited Eden Hot Tubs a week later where we were greeted by Nick. Nick was very helpful and also very informative and did not pressurise us in anyway. After visiting several other Hot Tub businesses in Cornwall we felt most comfortable with Eden Hot Tubs and therefore purchased our Bliss hot tub with them. This hot tub is incredible value for money, it was delivered on the date advised and the delivery team were very efficient with the whole process. We asked for additional insulation and WiFi control, which was all fitted with ease. We look forward to enjoying our hot tub for years to come and will continue to use Eden Hot Tubs for regular maintenance etc. I would like to say a big thank you to Dan and Nick for all their help and support and have no hesitation in recommending them and Eden Hot Tubs.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Fab service

Recommended to Eden by a friend and was not disappointed.
Effortless from start to finish. Dan was quick to respond and the whole process was made to be very simple and seamless

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Good quality hot tub at a competitive price.

After viewing hot tubs on line took the opportunity to visit the show room whilst staying in the area. Staff could not have been more helpful and invited us back to try out some tubs the following day. No pressure to buy but after further research we placed an order as Eden offered a good quality hot tub at a competitive price. Due to our situation they were more than happy to wait several months for us to take delivery. They maintained contact throughout and on the day of delivery, the team were excellent. The site for the tub was at the rear of the garden and required them to negotiate some challenges to get the tub in position.
We are delighted with the hot tub and the excellent service from the team at Eden.

6 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service provided by Dan and…

Fantastic service provided by Dan and the team. Great ingenuity in hoisting the hot tub over a 3 metre high wall via a restricted access lane. The installation was completed quickly and to a high standard. On-going support and advice has been invaluable.

The hot tub is certainly delivering on helping problems with my back.

I have no hesitation in recommending Eden Hot Tubs.

3 May 2022
Unprompted review
Rated 5 out of 5 stars

Pleasure to deal with

I had been searching for what felt like forever for a hot tub, in the end it was impossible to pick one so decided I would pick a business instead of a hot tub. The reviews speak highly of Eden and Dan was happy to deal with my initial enquiry out of hours. After a slight mishap Dan called and organised a plan B swiftly and my tub was in and set up in no time. All in all very pleased.

8 March 2022
Unprompted review

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