I’ve used a number of auction houses over the years, and Castlers really stood out for all the right reasons. After winning a few lots, everything was handled quickly and professionally. The descrip... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Absolutely hands down the most efficient auction company in the UK today! From listing to notifications & bidding to speed of invoice & unbelievable dispatch times with Royal Mail! I received products... See more
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Having had all transactions proceed smoothly , even their reminders are polite. Delivery vosts are also very rradonable they are not trying to make a profit out of there as well. A great differenc... See more
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I’ve had a really positive experience with Castles Auction. ⭐⭐⭐⭐⭐ What stands out is the balance in their listings — they include a stock image for reference, but also provide multiple photos of... See more
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Mixed - a couple of auctions for USB C sticks, for car music. One lot effectively fell to bits upon unpacking. Other lot seems ok so far. I would be wary of buying electronics in future without confir... See more
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Just be wary. Some good deals to be had, but a fairly high % of electronics will be non functional as they were returned for a reason. I've stopped buying electronics from Castlers for this reason, h... See more
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I came across Castlers Auctions while searching for some Nintendo products and decided to place a bid. I ended up winning the item and, since they’re local to me, I chose to collect it in person.... See more
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Great lists of items to choose from, but, one must realise they are returned items and have no right to function as a newly purchased item. The price of each lot is usually low so it is worth the risk... See more
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Customer service that actually did what it said on the tin! Actually bought some confidence back to my feelings about human nature. Thank you very much for your time, your help and your service.... See more
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I've been purchasing items from Castlers for over 2 weeks now- their items are great, shipping costs very reasonable, shipping itself very swift and customer service is real! I mean not bots or automa... See more
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Once again, Castlers Auctions continues to provide a great Auction experience and fast delivery service. Their always happy to respond to any queries. Great for snagging that much wanted/neede... See more
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The staff are exceptionally friendly and very helpful. I was able to spend as much time as I wanted previewing and testing lots before I made my bids, and excellent service. Collection is also spot on... See more
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The item was meant to be an Amazon return but the item that arrived was obviously very well used and did not work at all. A power tools repair engineer took it apart and confirmed that the item was m... See more
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Just want to say after buying many items from castlers I have been very impressed with everything from bidding to delivery. very transparent which is in important with this type of business.. so 5 sta... See more
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I've had nothing but good experiences with Castlers and believe me I've used them all. Quick, concise great prices and fast delivery. You couldn't ask for more than that.
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As now everyone else will know where I get my amazing stuff! I have only been using Castlers for a few months but I am always surprised at their level of quality and fair prices. Anna the Cu... See more
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From the Honesty about auction listings to customer service is top notch. Staffs are always ready to help either during a phone call or in person during collection
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I've bought a couple of electronic items from them and the process has been simple and painless. Shipping costs are reasonable. I've been lucky in that the items I bought have all worked. Not som... See more
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Very trusted Auctioneers. The delivery speed is just amazing. Everything is on point; I can't fault you guys. Having tried over 7 others, I can comfortably give you a 5-star.
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Hi have been using Castlers now for a good few months and I have had no complaints, everything I have bought has been of good quality and a great price and delivery is very quick. I will continue to u... See more
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Excellent Auctioneer – Highly Recommended I've won several items through their auctions, and although they were returned goods, every single one arrived in excellent working condition—far better tha... See more
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I have recently won bids through Castlers Auctions, and I was very pleased with the service. From invoice payment through to packaging and shipping, the staff were consistently helpful, professional,... See more
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Always been good to me quick collection quick changing pick up to postal done with no hassle decent lot prices
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Good auction house, fast service from the team, fast delivery with fair prices and the possibility of combining deliveries. I am satisfied with the auction and the team. Thank you.
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This auction house stands out as one of the premier choices in the UK, particularly for electronic items. Their exceptional delivery service often ensures items arrive within 48 hours of purchase, whi... See more
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Never had an issue . At my first purchase they helped me to understand the process and then the following purchase was straight forward. Really good item , good wrapping and pretty fast delivering.
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One of the best auction houses in the UK especially for electronic products. Their delivery times are phenomenal often within 48 hours after purchase.
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Been buying from them few times, propably best auction house I have dealt with. Quick response on email and very kind people. Great delivery costs for all kind of items.
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Every thing from bidding to receiving delivery was simple and straightforward very fast people. Thanks
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Good items, and quick invoicing and delivery very supportive in being able to make a quick return.
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Castlers Auctioneers offers an excellent buying experience, backed by truly outstanding customer care. Their team is responsive, helpful, and ensures that every step of the process runs smoothly. One... See more
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Great choices. Fast service for winning bidders and very fair postage costs
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Best auction house for good quality items and fast delivery.
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Fantastic product came very quickly was in pristine condition
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very quick turn round from buying at the Auction to delivery to my door . Would I use again .. Yes
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First time I used Castlers Auctions , from bidding, to winning, from postage and to delivery was extremely fast and secure. I will definitely use Castlers Auctions again. Tim
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I have been bidding on items for some time, you have to be very careful because 40% of the items I won arrived not working, I called the management, only to told, no refunds. buyers beware. I still... See more
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Read the description. Returns especially electrical items may not work. People it seems don't Research the retail prices and bid far over a sensible price especially when you factor charges in. I bi... See more
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Great service and look forward to plenty more auctions
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Very professional and deliveries are done in good time. I Highly recommend!
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Some goods are not good but the packaging, prices, postage and simplicity are good so far. I've only just started buying from these guys and I'm happy for now... hopefully they remain consistent wit... See more
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A simple process to achieve a great bargain. Quality items at a great price simple to pay and to get shipped.
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Very smooth process and fast delivery Would recommend
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Your services and management are excellent. Your interaction with customers though professional, has an element of humane consideration. Keep it up.
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Good items on good price. Packaging and delivery is on hight level
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Edited to respond to Castlers: I accept that Castlers only just claimed this profile, so the flurry of recent reviews makes sense. I take back that they were suspicious. Purchased a sma... See more
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Won a item on there web site for a 110 pounds and there was nothing in the box just a broken Eve outdoor camera that was missing parts and no code to program it please please don’t buy anything from t... See more
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Great service as always. highly recommend!
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Apart from the quick service I was impressed with their handling of an issue I had with an item. A fast response to make things right was most welcome and appreciated.
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Company details
Written by the company
At Castlers Auctions, we’re not just another auction house — we’re building auctions for the modern age. Where many still rely on outdated, paper-based processes, we’ve invested in faster systems and a customer-first approach to deliver a smoother, more reliable experience. For buyers, this means auctions that are simple to join, transparent to follow, and quick to complete. From registration through to delivery, we make the process hassle-free. When you win, your items are handled and dispatched promptly, so you can enjoy your purchase without delays. And if you ever need us, our responsive team is on hand to provide clear, friendly support. For sellers, speed and trust are just as important. We make sure your lots are presented well, handled professionally, and — most importantly — that you receive your payments quickly once sales are complete. You shouldn’t have to wait weeks to see results, and with Castlers you won’t. Our mission is simple: to raise the standard of auctioning. With fair practices, modern systems, and a genuine focus on service, we’re here to make auctions work better — for buyers and sellers alike.
Contact info
10 Coach Road, CO78EA, Colchester, United Kingdom
- 0333 090 3234
- support@castlers.co.uk
- castlers.co.uk
4.6
Excellent
68 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Dealing with Castlers…
I have found dealing with Castlers Auctions to be a very positive experience. They are always fair and sometimes have packaged several items into one delivery, which saves you money. Their deliveries always arrive in good time, and they notify you of delivery times.
16 April 2026
Unprompted review
Professional and Hassle Free from Start to Finish
I’ve used a number of auction houses over the years, and Castlers really stood out for all the right reasons. After winning a few lots, everything was handled quickly and professionally. The descriptions were accurate, communication was prompt, and the entire process was straightforward and reliable.
It’s great to deal with an auction house that clearly values efficiency and customer experience. I’ll definitely be keeping an eye on future auctions. Highly recommended.
19 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Pete,
Thank you very much for taking the time to leave another thoughtful review!
It is especially rewarding to hear this from someone with experience buying through a number of auction houses. We are very pleased that the speed, professionalism, accuracy of our descriptions, and clear communication all stood out in your experience. Making the process straightforward and dependable is exactly what we aim for, so feedback like this means a great deal to us.
We really appreciate your recommendation and your continued support, and we look forward to welcoming you back to future auctions.
Best regards,
The Castlers Auctions Team
Affordable sturf…
What you bid for if you win it's what you get. Response wise excellent.
14 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Innocent,
Thank you very much for your review!
We are really pleased to hear that you found our service responsive and that your experience matched what you expected when bidding. We always aim to keep things straightforward and provide clear support throughout the process, so your feedback is greatly appreciated.
Thank you again for your support, and we hope to see you back in our auctions again soon.
Best regards,
The Castlers Auctions Team
Reply from Castlers Auctions
Dear Mr. Melton,
Thank you very much for your continued support and for the recommendation.
We are delighted to hear that you have had great service with us again. Feedback like this means a lot to our team, and we really appreciate you taking the time to leave a review.
We look forward to welcoming you back to many more of our auctions.
Best regards,
The Castlers Auctions Team
Great and accurate listings
Great and accurate listings and brilliant service. What more can you ask from an auction house?!
2 April 2026
Unprompted review
Reply from Castlers Auctions
Dear Mr. C,
Thank you very much for your fantastic review!
We are really pleased to hear that you have found our listings accurate and our service brilliant. We believe that clear descriptions and good customer service are exactly what bidders should be able to expect from an auction house, so it is great to know that this came across in your experience.
We truly appreciate your support and hope to see you again in many more of our auctions.
Best regards,
The Castlers Auctions Team
Very good bidding site
I have been bidding on this site for long time. I am very happy with the service they provide. Staff is very polite and helpful. I had won many items on very cheap price.
2 April 2026
Unprompted review
Reply from Castlers Auctions
Dear Mr. Umar,
Thank you very much for your kind review and continued support.
We are delighted to hear that you have been bidding with us for a long time and that you have been happy with the service we provide. It is especially nice to know that you have found our team polite and helpful, and that you have been able to win many items at great value and we hope you keep doing so in the future!
We truly appreciate your support over time and look forward to welcoming you to many more of our auctions!
Best regards,
The Castlers Auctions Team
Brilliant
Brilliant
No Doubt customer care is on point
Delivery always reasonable market competitive pricing
29 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Mr. Coulibaly,
Thank you very much for the brilliant 5-star review.
We are so pleased to hear that our customer care has stood out and that you have found our delivery charges reasonable and our final hammer amounts competitive. We always aim to offer a straightforward, reliable service and great value throughout the auction process, so your feedback is genuinely appreciated.
Thank you again for your support, and we hope to see you back in our auctions again soon!
Best regards,
The Castlers Auctions Team
The best auction house in the country
Castlers Auctioneers offers an excellent buying experience, backed by truly outstanding customer care. Their team is responsive, helpful, and ensures that every step of the process runs smoothly. One of the standout features is their very affordable shipping costs, which make purchasing even more accessible. Additionally, their transparent, no hidden charges approach builds trust and confidence, allowing customers to bid and buy with complete peace of mind. Overall, Castlers Auctioneers delivers both value and reliability, making them a highly recommended choice
27 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Mr. Mazendame,
Thank you very much for your kind words and for taking the time to leave us such a thoughtful review.
We are delighted to hear that you had an excellent buying experience with us and that our team’s customer care, communication, and support stood out throughout the process. We work hard to keep our auctions straightforward, transparent, and accessible, so it is especially appreciated to hear that our affordable shipping and clear fee structure helped give you confidence when bidding with us.
Your words truly mean a great deal to our team, and we appreciate your support. We hope to see you again in our future auctions!
Best regards,
The Castlers Auctions Team
Beware of faulty items but great customer service.
The item was meant to be an Amazon return but the item that arrived was obviously very well used and did not work at all. A power tools repair engineer took it apart and confirmed that the item was more than 6 months old and beyond economic repair so it was binned.
I think Amazon only except returns upto one month from purchase so where did my item come from. All auction sites cover themselves in there Ts&Cs so buyers beware. Since typing the above I have heard back from George at customer services and they have sorted the matter out in a satisfactory manner. It’s nice to deal with a company who appear to try and keep there customers happy.
23 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Keith,
Thank you very much for your review and for giving us the opportunity to put things right.
We are sorry again that this lot was not as you had hoped. With this type of auction stock, the condition and history of items can vary, and returns can be accepted by Amazon for up to two years after purchase in some cases, which is why we provide individual photos for each lot so bidders can see the item’s presented condition before bidding.
That said, we always want to deal fairly with our customers when issues arise, and we are very grateful for your cooperation and communication throughout. George and everyone at Castlers Auctions truly appreciate it, and we are pleased we were able to reach a satisfactory outcome for you.
Best regards,
The Castlers Auctions Team
Reliable, Transparent & Fair Auction Experience ⭐⭐⭐⭐⭐
I’ve had a really positive experience with Castles Auction. ⭐⭐⭐⭐⭐
What stands out is the balance in their listings — they include a stock image for reference, but also provide multiple photos of the actual item, which gives real confidence in what you’re bidding on.
The bidding process itself was smooth and straightforward, no issues or friction along the way. And importantly, their postage costs are fair and not inflated like you often see with larger auction houses.
Overall, a professional, transparent service — exactly what you want as a buyer.
23 March 2026
Unprompted review
Reply from Castlers Auctions
Dear G,
Again, we thank you very much for such a positive review and the level of detail you have provided. As promised, we will keep providing you this service whenever you join us again at our auctions!
Best regards,
The Castlers Auctions Team
First time I used Castlers Auctions
First time I used Castlers Auctions , from bidding, to winning, from postage and to delivery was extremely fast and secure.
I will definitely use Castlers Auctions again.
Tim
18 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Tim,
Thank you very much for your kind review and for choosing us. We’re delighted to hear the whole process, from bidding to delivery, was fast and secure. We really appreciate your support and look forward to welcoming you back to future auctions with the same level of service.
Best regards,
The Castlers Auctions Team
Great auctions
Just want to say after buying many items from castlers I have been very impressed with everything from bidding to delivery. very transparent which is in important with this type of business.. so 5 stars . Thanks
7 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Kieran,
Thank you for your kind words and continued support. We’re delighted to hear you’ve been impressed with the whole process from bidding through to delivery.
Transparency is very important to us, especially with the type of stock we sell, so it means a great deal to hear that recognised. We really appreciate your trust and look forward to serving you again at our future auctions.
Best regards,
The Castlers Auctions Team
Castlers auctions work great for clued up buyers
What people need to realise is that you're buying predominantly returned items. So expect faults. I bought a wet/dry hand held vacuum cleaner which was dead. I opened it up and a wire had become unsoldered probably a factory fault. I've soldered it and now it works great. Other Electrical items will work fine but may be missing parts out of the box. If you're confident at repairing then fill your boots! if not don't buy electronic returns.
11 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Martyn,
Thank you for your balanced and thoughtful review. We really appreciate customers who understand the nature of returned goods and approach our auctions with confidence and care. We’re glad you were able to get the vacuum cleaner working and hope you continue to find great value with us!
Best regards,
The Castlers Auctions Team
Never had an issue
Never had an issue . At my first purchase they helped me to understand the process and then the following purchase was straight forward. Really good item , good wrapping and pretty fast delivering.
28 February 2026
Unprompted review
Reply from Castlers Auctions
Dear Alexandru,
Thank you for your kind review.
We’re very pleased to hear your first purchase experience helped make the process clear! It is also great to know you were happy with the item and the service overall.
We really appreciate your support and look forward to welcoming you back to our next auctions.
Best regards,
The Castlers Auctions Team
A simple process to achieve a great…
A simple process to achieve a great bargain.
Quality items at a great price
simple to pay and to get shipped.
2 March 2026
Unprompted review
Reply from Castlers Auctions
Dear Lee,
Thank you for the great review.
We’re pleased to hear you found the process simple from bidding through to payment and shipping, and that you were happy with the value of the items won. It is always great to know customers are finding quality bargains through our auctions.
We really appreciate your support and hope to see you again at a future auctions
Best regards,
The Castlers Auctions Team
Mixed
Mixed - a couple of auctions for USB C sticks, for car music. One lot effectively fell to bits upon unpacking. Other lot seems ok so far. I would be wary of buying electronics in future without confirmation of functionality. Pays you money, takes your chance i suppose.
7 February 2026
Unprompted review
Reply from Castlers Auctions
Dear Alan,
Thank you for your balanced review!
We're glad the experience has been good overall and we’re sorry to hear one of the USB-C lots was damaged on unpacking, although we do appreciate your understanding when we spoke and that the issue turned out to be relatively minor given the price paid and other items turned out good. We will still look at ways to improve our packing especially for small items as these to ensure they can't get damaged in transit.
Again thank you and hope to see you soon at our next auctions!
Best regards,
The Castlers Auctions Team
Just be wary
Just be wary. Some good deals to be had, but a fairly high % of electronics will be non functional as they were returned for a reason. I've stopped buying electronics from Castlers for this reason, have lost significant money on a few items (of course they were the expensive ones!). Inspection beforehand recommended but obviously not practical for most. Hardware usually absolutely fine, but they don't sell much hardware these days sadly.
10 October 2025
Unprompted review
Reply from Castlers Auctions
Dear Steve,
Thank you for the honest feedback!
Because a significant portion of our catalogue is raw customer returns, a higher fault rate on some electronics is unfortunately possible, and we completely understand how frustrating that can be when it happens on higher-value items.
Since your experience, we’ve continued to review our electronics offerings with our sellers/partners, and where we identify recurring issues we take steps to improve clarity and bidder outcomes. This includes reducing repeat-problem stock where appropriate and applying clearer condition notes as we outlined in our email communication.
We also agree with your point on inspection, when it’s practical, viewing lots in person is the best way to bid with full confidence, on any of our raw returns offerings.
We also will increase the number of home improvement and hardware offerings soon, with toys also recently being offered at our latest auctions.
Thanks again for the balanced review, and we hope to welcome you back to our next Castlers Auctions sale.
Best regards,
The Castlers Auctions Team
very quick turn round from buying at…
very quick turn round from buying at the Auction to delivery to my door .
Would I use again .. Yes
13 February 2026
Unprompted review
Reply from Castlers Auctions
Dear Mr. Michael,
Thanks very much for taking the time to leave this review.
We’re really pleased everything ran smoothly from winning the lot through to delivery, we work hard to keep turnaround times fast and dispatch orders promptly.
We’d be happy to have you back on our next sale on i-bidder, and if you ever need help with invoicing, combined postage, or collections, just drop us a message.
Best regards,
The Castlers Auctions Team
I've bought a couple of electronic…
I've bought a couple of electronic items from them and the process has been simple and painless. Shipping costs are reasonable.
I've been lucky in that the items I bought have all worked. Not something that is certain! I limit my bids to lower amounts because of that uncertainty. Always difficult with electronics, because even if I inspected it before bidding, can be difficult to be certain it's fully operational.
2 February 2026
Unprompted review
Reply from Castlers Auctions
Dear Mr. Mark,
Thanks for the thoughtful review, we really appreciate it.
We’re glad the buying process with us has been straightforward and that you’ve found our shipping costs reasonable. You’re also absolutely right about electronics: with raw customer returns, it isn’t always possible to guarantee full functionality, which is why we aim to be as clear as we can in descriptions and photos and encourage bidders to factor that risk into their bids (as you’ve done).
If you ever want a hand interpreting a listing, photos, or testing notes on i-bidder before you bid, email us and we will get back to you promptly.
Best regards,
The Castlers Auctions Team
One of the best auction houses on…
One of the best auction houses on ibidder fast invoice and fast to post no problems highly recommend
18 February 2026
Unprompted review
Reply from Castlers Auctions
Dear Mr. Chris
Thank you for the brilliant feedback.
We’re really pleased you had a smooth experience with Castlers Auctions on i-bidder, getting invoices out quickly and dispatching fast is something we put a lot of focus on, so it’s great to hear it’s making a difference. Thanks as well for the recommendation, it means a lot to everyone at Castlers!
Best regards,
The Castlers Auctions Team
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