easyauto123.com.au Reviews 

147
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, most reviewers were somewhat happy with their experience overall. Many consumers consistently note the exceptionally helpful staff and friendly team members who always go out of their way to accommodate needs and answer questions clearly. Potential buyers frequently appreciate the flexible pricing structure, comfortable showroom atmosphere, and overall smooth purchasing process without ever feeling pressured by salespeople. However, some customers also noted frustrating communication gaps, unexpected appointment delays, and difficulties trying to coordinate vehicle viewings. A portion of reviewers additionally encountered troublesome issues regarding unexpected vehicle damages, uncleaned cars upon delivery, and a complete lack of truly reliable after-sales support.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful representatives... See more

Service

Consumers find service to be ambiguous, with reviewers sharing starkly contrasting experiences regarding... See more

Product

Users describe ambiguous interactions with product, as reviewers expressed deeply mixed experiences regarding... See more

Customer service

Customers had ambiguous experiences with customer service regarding responsiveness and communication. While... See more

Price

Reviewers express mixed feelings about pricing, with some consumers reporting great deals and flexible... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Devonport branch, Dealt with Iain - very patient, answered all my questions about the car and if he didn't know found out. Even though at the first chat told him I was probably wasting his time he... See more

Company replied

Rated 2 out of 5 stars

Sharna was very supportive and communicative throughout the whole sale. However, when we received the car, it was not cleaned. And all they could offer was for me to bring it back for detailing. I p... See more

Rated 5 out of 5 stars

My daughter needed a reliable car, so we purchased a pre‑loved MG3 from Easyauto123 Mile End. Our salesman, Brad Teng, was extremely helpful and made the whole process simple and stress‑free. Af... See more

Company replied

Rated 5 out of 5 stars

Purchased our second car from Easyauto123 It was actually an easy and relaxing purchase experience. Great range of vehicles available, staff gave us room to see vehicles inside our budget without pre... See more

Company replied


3.4

Average

TrustScore 3.5 out of 5

147 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(147)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Super simple process

Super simple process, dealt with Ron, he and the team were flexible with pricing and did everything to accommodate my needs financially. Would 100% recommend.

30 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your fantastic review! We’re thrilled Ron and the team could make the process simple and accommodate your needs. We really appreciate your recommendation!

Rated 4 out of 5 stars

Good customer service

Good customer service
Jesse has been a very helpful and has also gone above and beyond to make buying my first car an enjoyable experience

30 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for sharing your experience! We’re delighted to hear Jesse was able to make your first car purchase smooth and enjoyable. Buying your first car is such an exciting milestone, and we’re glad Jesse went above and beyond to support you along the way. Enjoy the drive!

Rated 5 out of 5 stars

Pam and Erol were great to deal with

Pam and Erol were great to deal with, very welcoming and professional. Would definitely buy from here again!

29 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for your kind words! We’re thrilled to hear that Pam and Erol made your experience welcoming and professional. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Thank you so much the seller was very…

Thank you so much the seller was very friendly and helpful

29 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your lovely feedback! We’re so glad to hear the team was friendly and helpful—it means a lot to us.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff

29 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for your kind words! We’re thrilled to hear our team made the experience friendly and helpful for you. Enjoy your new car!

Rated 5 out of 5 stars

Great easy service and very helpful

Great easy service and very helpful. Great team. Lydia was very helpful.

29 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for the lovely feedback! We’re so glad to hear the process was smooth and easy for you. We’ll be sure to pass on your kind words to Lydia and the team – they’ll be thrilled to know they made a difference. Enjoy your new car and thanks again for choosing easyauto123!

Rated 5 out of 5 stars

Very easy process

Very easy process, very easy going staff

27 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks for your feedback! We’re glad to hear the process felt easy and the team made you feel comfortable. Enjoy your new car!
easyauto123

Rated 5 out of 5 stars

Adelaide car dealership

In Adelaide, the Easyauto123 is located at the Mile End. All the staff are very patient, friendly and professional. Sometimes, I text messages to them and they reply to me immediately with big passion. I am so happy to buy a car from them with lowest price guarantee.

18 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for sharing your experience! We’re so glad to hear our easyauto123 Mile End team could make the process smooth, friendly, and professional for you. We’ll be sure to pass along your kind words to the staff. Enjoy your new car and the peace of mind that comes with our lowest price guarantee!
easyauto123

Rated 5 out of 5 stars

Great experience

Great experience! The car was lovely and customer service was amazing. Everything was straight forward and easy no hassles. Thanks!

27 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for the kind words! We’re thrilled to hear you had such a smooth and hassle-free experience and are loving your new car. Enjoy the ride !
easyauto123

Rated 5 out of 5 stars

Fantastic experience

The whole experience was fantastic from start to finish. It was easy, hassle free and no pressure. I would definitely recommend this service to others. Thank you to the team at Mile End.

26 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your kind words! We’re so pleased to hear your experience was easy, hassle-free, and pressure-free from start to finish. The easyauto123 Mile End team will be thrilled with your feedback.

We really appreciate your recommendation and look forward to helping you again in the future!

Best regards,
easyauto123

Rated 5 out of 5 stars

Really great experience

Everything was honestly so easy!
I paid the online deposit to secure my (near) new BYD Shark, then came in for a test drive the day after, got finance sorted in store and drove away in my great car after just a couple of days.
Get your used car from these guys, they are great!

29 August 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for sharing your experience! We’re thrilled to hear how smooth and easy the process was — from securing your BYD Shark online to driving it away just a couple of days later. That’s exactly the experience we love delivering!

We really appreciate your recommendation and hope you enjoy every moment with your new car.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, and solid confidence in their offerings - able to tell you what’s included, what’s not, and willingness to take their time and explain and compare etc. Walked away with a lovely car and experienced very good customer service from start to finish 😊

23 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Hi Sean,Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience at easyauto123 and that our team could take the time to explain everything clearly. Enjoy your lovely new car, and we look forward to assisting you again in the future! 😊

Rated 5 out of 5 stars

Maxx went out of his way to assist us…

Maxx went out of his way to assist us through out this process. He made the process smooth and he was so responsive to all of our questions

24 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Hi Deirdre,Thank you for sharing your experience! We’re so glad to hear Maxx went above and beyond to make the process smooth and answer all your questions. We’ll be sure to pass on your kind words to him. Enjoy your new car, and we look forward to assisting you again at easyauto123 in the future!

Rated 5 out of 5 stars

Very helpful over the phone with our…

Very helpful over the phone with our purchase. Very friendly service when we arrived. Mihriam and kerryann were very knowledgeable. We highly recommend easyauto123.
Easy as 123 🙂

23 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Hi Judy, Thank you for your kind words! We’re thrilled to hear Mihriam and Kerryann provided helpful, friendly, and knowledgeable service. Your recommendation means a lot to us! We hope you’re enjoying your new car and look forward to assisting you again in the future at easyauto123.

Rated 5 out of 5 stars

Great purchase experience and after sale support

I had a great experience dealing with Autoeasy123. The sales team and admin staff were great! They got me my car super quick and organised tint at short notice so I could get in the road sooner!

Big shout out to Bernadette who organised my rego transfer and concession application. She realised after purchase I was entitled to a stamp duty exemption and followed up with me to ensure I would get my refund! That was above and beyond and I’m super grateful, can’t thank her and the team enough!

23 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for taking the time to share your experience! We’re thrilled to hear the team could get your car to you quickly and organise the tint at short notice.

A big shout out indeed to Bernadette — we’re so glad she could help with your rego transfer and concession application. Going above and beyond for our customers is exactly what we aim for at easyauto123 and we’re delighted it made a difference for you.

Enjoy your new car, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Good experience

Brad was our dealer and he was super accommodating and patient with all of our issues and was willing to help us in every way possible. He was super comfortable to talk with. Get you a car with B Rad. 🤘

23 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for sharing your experience! We’re thrilled to hear Brad was accommodating, patient, and made the process so comfortable for you. We’ll be sure to pass on your kind words — sounds like Brad is living up to the “B Rad” name! 🤘

Enjoy your new car, and we look forward to helping you again in the future!

Rated 2 out of 5 stars

Very unorganised

Walked around for 45min+ and could not find any staff to assist us, the one person we did see said he was busy and would be back to help but never came. After we finally managed to locate a staff member, the only help we received was a generic "the car you're looking for is in this general area" and we were left to find the vehicle ourselves, which was of course locked so we could not properly look inside - staff then spend the next 40min telling us they would get the keys and never came back. After being at the lot for nearly 2hrs, we finally got given the keys for a test drive, only to return and get told to wait around even longer so someone could discuss finance options. Very underwhelming and disappointing experience, it did not give me much confidence in the team.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent friendly sales team with huge…

Excellent friendly sales team with huge amounts of knowledge, and no pressure to buy. 3rd car bought from here, with same great service whether spending $4000 or $50,000. Highly recommend Aleesha and the rest of the team.

20 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for your kind words! We’re thrilled to hear you’ve had consistently great experiences with our team across all your purchases. Aleesha and the rest of the team will be delighted to hear your recommendation.

We really appreciate your continued support at easyauto123 and look forward to assisting you again in the future!

Rated 5 out of 5 stars

The staff were super friendly and very…

The staff were super friendly and very prompt with their responses. Helped me find my dream car. Can’t thank them enough!!

12 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for sharing your experience! We’re so happy to hear our team could help you find your dream car and that you felt supported throughout the process. Your kind words mean a lot to us!

Enjoy your new car, and we look forward to assisting you again at easyauto123 in the future.

Rated 5 out of 5 stars

Really good process and good staff

Really good process

17 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your feedback! We’re so glad to hear you had a smooth process and a positive experience with our team. We look forward to helping you again in the future!

Best regards,
easyauto123

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