easyauto123.com.au Reviews 

147
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, most reviewers were somewhat happy with their experience overall. Many consumers consistently note the exceptionally helpful staff and friendly team members who always go out of their way to accommodate needs and answer questions clearly. Potential buyers frequently appreciate the flexible pricing structure, comfortable showroom atmosphere, and overall smooth purchasing process without ever feeling pressured by salespeople. However, some customers also noted frustrating communication gaps, unexpected appointment delays, and difficulties trying to coordinate vehicle viewings. A portion of reviewers additionally encountered troublesome issues regarding unexpected vehicle damages, uncleaned cars upon delivery, and a complete lack of truly reliable after-sales support.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful representatives... See more

Service

Consumers find service to be ambiguous, with reviewers sharing starkly contrasting experiences regarding... See more

Product

Users describe ambiguous interactions with product, as reviewers expressed deeply mixed experiences regarding... See more

Customer service

Customers had ambiguous experiences with customer service regarding responsiveness and communication. While... See more

Price

Reviewers express mixed feelings about pricing, with some consumers reporting great deals and flexible... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Devonport branch, Dealt with Iain - very patient, answered all my questions about the car and if he didn't know found out. Even though at the first chat told him I was probably wasting his time he... See more

Company replied

Rated 2 out of 5 stars

Sharna was very supportive and communicative throughout the whole sale. However, when we received the car, it was not cleaned. And all they could offer was for me to bring it back for detailing. I p... See more

Rated 5 out of 5 stars

My daughter needed a reliable car, so we purchased a pre‑loved MG3 from Easyauto123 Mile End. Our salesman, Brad Teng, was extremely helpful and made the whole process simple and stress‑free. Af... See more

Company replied

Rated 5 out of 5 stars

Purchased our second car from Easyauto123 It was actually an easy and relaxing purchase experience. Great range of vehicles available, staff gave us room to see vehicles inside our budget without pre... See more

Company replied


3.4

Average

TrustScore 3.5 out of 5

147 reviews

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Asks customers to review

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Replied to 19% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(147)

61 reviews in the last 12 months

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Rated 4 out of 5 stars

Brittany was very helpful

Brittany was very helpful. And tried to get us seen to quickly despite how busy it was

5 November 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your kind words! We’re thrilled to hear Brittany was able to assist and get you seen quickly, even on a busy day. We’ll be sure to pass your feedback on to her!

— The easyauto123 Team

Rated 5 out of 5 stars

Extremely helpful and considerate service

Extremely helpful and mindful of my first time purchasing a car through finance and a dealership. Would highly recommend to friends and family, and anyone wanting to purchase a vehicle in the Adelaide area.

30 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for your wonderful feedback! We’re so glad to hear you felt supported throughout your first car purchase — that’s exactly the experience we aim to provide. We really appreciate your recommendation and wish you many happy kilometres ahead!

Rated 5 out of 5 stars

Very friendly and accommodating

Very friendly and accommodating. Good deals and quick service :)

30 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for your kind words! We’re really glad to hear you found our team friendly and accommodating. Enjoy your new car, and we hope to see you again in the future!

Rated 5 out of 5 stars

Brand new spare key as a gesture of gift

We went to easyauto123 by our friend's recommendation. When we arrived there, we did not feel welcomed by one staff member who showed us around. We were thinking to leave, when Ron took over the sale. Ron immediately made us at ease with his smiles and listened to what we are looking for. In the end, we decided to purchase a car on the day.

When we went back to collect the car after a few days, we were surprised to find there was no "spare" key. We were not very pleased about this, which we were not told in advance. Ron explained there is no obligation from the company's side to inform their customers if a car has a spare key or not.

We drove off our new car feeling upset (instead of feeling good) that we would have to make a spare key for the car, which would not be cheap.

Ron called us in the same afternoon and offered us to make a spare key as a gift, which is a great nice surprise for us. We have now the brand new spare key made. The wonderful gesture from Ron makes it all worth to buy a car from easyauto123. We are very happy with our car, which runs very well and comfortable. We sincerely appreciate the great gift of brand new spare key.

We would look for a second car in easyauto123 - Ron already promised us to tell us if there is a spare key or not in advance :)

16 October 2025
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for sharing your experience! We’re glad Ron was able to make things right and that you’re enjoying your new car. Looking forward to helping you with your second car!

— The easyauto123 Team 🚗

Rated 5 out of 5 stars

Made purchasing our first car really…

Made purchasing our first car really easy. Not pushy and made sure we understood everything. Very warm and welcoming, Lydia is the one to go to!

18 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for your lovely feedback! We're thrilled to hear Lydia made your first car purchase such a positive experience. We'll be sure to share your kind words with her — she’ll be delighted! Enjoy your new car and welcome to the easyauto123 family.

Rated 5 out of 5 stars

Lydia helped me buy my dream car

Lydia helped me buy my dream car, she was so happy to help and answer all my questions. I would highly recommend seeing her when you come to easyauto123

17 October 2025
Unprompted review
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Reply from easyauto123.com.au

Thank you for sharing your experience! We’re so glad Lydia could help you find your dream car and make the process smooth. She’ll be thrilled with your kind words! We look forward to seeing you again at easyauto123.

Rated 5 out of 5 stars

Lydia was fantastic!!

Lydia was fantastic!!! such a slay

17 October 2025
Unprompted review
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Reply from easyauto123.com.au

Thanks so much for your review! We’re thrilled to hear Lydia made such a great impression — she really is fantastic! We’ll be sure to share your kind words with her

Rated 5 out of 5 stars

Had an great

I had an amazing experience with the Easyauto team at Mile End, South Australia, when I was looking for a beater car and a 4*4. In both cases, the sales team and administrative staff were fantastic, providing clear communication throughout the entire process! They got the cars ready and organized everything incredibly quickly.

A huge thank you to Aleesha, Ethan, and Mihriam for going above and beyond to accommodate my last-minute requests.

30 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for sharing your experience! We’re thrilled to hear the Mile End team made everything smooth and stress-free — and that Aleesha, Ethan, and Mihriam went above and beyond to help you out. Enjoy both your rides, and thanks again for choosing easyauto123!

Rated 5 out of 5 stars

Easyauto123 Mile end was super helpful…

Easyauto123 Mile end was super helpful and make buying my car super smooth and easy.

16 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for the awesome feedback! We’re thrilled to hear the Mile End team made your car-buying experience smooth and easy. Enjoy your new ride.

Rated 5 out of 5 stars

Great to be able to look around at all…

Great to be able to look around at all sorts of cars with out any pressure from sales people also very helpful staff

15 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your kind words! We’re so glad you enjoyed being able to explore our cars at your own pace. Our team loves helping customers and making the experience as easy and pressure-free as possible.

We really appreciate your feedback and hope to see you back soon!

Rated 1 out of 5 stars

This was by far the worst experience I…

This was by far the worst experience I have ever had at buying a vehicle. The whole ordeal made me wish I had never put a deposit down. The salesman Lorik Jalopi was not very helpful he wouldn’t ring back with any updates and no one seem to know what was going on with our vehicle. My car was surposed to be detailed and it hadn’t been done. They make you make an appointment but make you wait for over 30mins to be seen.
Over all not very happy with the service and won’t use EasyAuto 123 again

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great staff and very professional kept…

Great staff and very professional kept it easy and made me feel like I was making the right decision

11 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks for the great feedback! We're so glad to hear the team made everything easy and helped you feel confident in your decision. Enjoy your new car, and we really appreciate you choosing easyauto123!

Rated 5 out of 5 stars

The team at Mile End they were great…

The team at Mile End they were great and friendly throughout the application process,and they loving people.

10 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for your lovely feedback! We’re so glad to hear the Mile End team made the process smooth and friendly for you. They’ll be thrilled to know you enjoyed the experience — wishing you many happy drives ahead!

Rated 5 out of 5 stars

Great customer service

Great customer service, very knowledgeable and very friendly

10 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for your kind words! We’re thrilled to hear you had a great experience with our friendly and knowledgeable team. Enjoy your new car!

Rated 5 out of 5 stars

Sharna & Mitch are Amazing

Sharna and Mitch had perfect communication and attention to detail. They both proactively assisted me when I had questions and were prompt with letting me know updates. My experience with both of them definitely made me feel confident about buying my first vehicle.

4 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for your wonderful feedback!
We’re thrilled to hear Sharna and Mitch made your first car-buying experience such a positive one. Their communication and care really do make all the difference! Enjoy your new car and welcome to the easyauto123 family.

Rated 5 out of 5 stars

Sharna was amazing!

Sharna was amazing!

Great service and was so lovely to deal with

4 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for your kind words!
We’re so glad you had a great experience and found Sharna amazing to deal with. Enjoy your new car and thanks for choosing easyauto123!

Rated 5 out of 5 stars

Great Experience

Straight forward, transparency. Great manager and staff, who truly look after you. Matt, Lydia, Miriam and Gergis, thank you. 3rd car this year we as a family have purchased from easyauto123.
AAAAAAAAAA++++++++++

4 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Wow — three cars in one year!
Thank you so much for your incredible support and kind words. Matt, Lydia, Miriam, and Gergis will be thrilled to hear your feedback. We’re so glad you’ve had such great experiences with the team — your loyalty means the world to us!

Rated 5 out of 5 stars

Great experience with Killian and…

Great experience with Killian and Patrick, really good coffee and super efficient. Would definetely go back again

18 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for your kind words! We’re thrilled you had a great experience with Killian and Patrick—and enjoyed the coffee too. We’d be happy to welcome you back anytime!

Rated 5 out of 5 stars

Smooth and Easy

Very smooth and easy experience - would definitely buy another car from this company

26 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your wonderful feedback! We’re so glad your experience was smooth and easy, and we’d be delighted to help you again when you’re ready for your next car.

Rated 5 out of 5 stars

Great service from easyauto123

Great service from easyauto123. I had a great experience

11 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your kind words! We’re so pleased you had a great experience with easyauto123, and we look forward to helping you again in the future.

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