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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every year, as I go through all the questions, there always seems to be an area that I'm totally unfamiliar with, nor been involved with, and unable to exit. Yet, it disappears and never shows up agai... See more
This sight was thorough and helpful, asking all the questions that my former "paid" service asked. It was easy to use, took a lot less time to get the same result as the paid service, and even helped... See more
E-file made filing my taxes easy and fast. It was straight forward and to the ponit. Did not waste time and my return was accepted as well as notification received.
Company details
Information provided by various external sources
Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
Contact info
32082, Ponte Vedra Beach, United States
- e-file.com
4.2
Great
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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i had a great surprise when i wasted…
i had a great surprise when i wasted more than 3 hours thinking it was going to be free but at the end they charged me 89 dollars
8 March 2026
Unprompted review
Reply from E-file.com
Thank you for providing us with information through Trustpilot so that we could investigate this further.
Please note, we offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe and premium software which is often used with more complicated returns. In your instance, it appears you needed several forms that are not covered by our free basic software; this is why the system moved you to the software required to properly prepare your return. Those forms were the Schedule C, Schedule D and a form 8949.
The business/non-employee income you received last year will make you ineligible for most (if not all) free software options. E-file.com is generally less expensive than other comparable software options.
There is also a fee associated with the state tax return that you elected to prepare, although again, less than what most other comparable tax software providers charge.
As a courtesy, our support team reached out and provide you with a coupon code to cover the cost of your software this year. At this time, it does not appear that you have selected to use this code.
Again, I am very sorry for the confusion you had with this. Please let us know if you need any further assistance.
she is knowledgeable and thoughtfull,
she is knowledgeable and thoughtfull,
great experience for my trouble shooting
6 March 2026
Unprompted review
e-file failures
For two years now, I am very disappointed in e-file. 2024 Tax return rejected once received by the IRS, due to "signature verification failure" and 2025 for "additional required documentation failure" due to my overtime exemption. NEITHER TIME did e-file contact me about problems in either case, and both times, I had to find out from the IRS. I will never use this site again.
6 February 2026
Unprompted review
Reply from E-file.com
I am very sorry for the trouble with this. What you have described here are notices from the IRS after they have already accepted and acknowledged the returns. In 2024 it sounds like the IRS sent you a letter requesting you to verify your identity before your refund could be released. In 2025 it sounds like the IRS sent you a letter requesting documentation relating to the new overtime deduction. The IRS sometimes requests this sort of verification information to help prevent against fraud and/or overpayment. When they do this, they do not include the tax software provider in the communication (no matter where the return is prepared or transmitted). Once the tax return has been filed and acknowledged, no further information is provided to the software provider. It would only be directed to the taxpayer.
God morning
God morning
I would like to recomend Raven for her nice work very courteus and willing to help.
Thank you very much RAVEN
3 March 2026
Unprompted review
Simple and fast
1 March 2026
I’ve been using e-file for several years
I’ve been using e-file for several years now and never had a problem with them and plan to use them in the future. They are dependable when they say it’s free. It’s free no tricks such as other companies do.
2 February 2026
Unprompted review
Excellent Customer Service
Where do I began, my federal form was filled out incorrectly by me; not being experienced this happens. So, I received multiple rejections notifications from the IRS. In the many attempts I made to correct an error that was not clearly stated what the error was for I only received error codes that I needed to fix (????%**).So I made a call to IRS, who listened, could not advise or clearly tell me what the problem was, but instructed me to contact e-file, company in which I filed under. Thank God I was able to speak with "Sadiqa" not once, but twice with a call back I had to made. "Sadiqa" reviewed the error messages I was getting, reviewed the sections needed to be corrected and after 8 attempts: finally, the filing process was ACCEPTED by the IRS. Thank you, "Sadiqa" I can move forward with other concerns and life. I should sleep well tonight. "Sadiqa" you are a true plus to the E-File system. Keep up the great work!
2 March 2026
Unprompted review
The clear directions made it so easy to…
The clear directions made it so easy to file
17 February 2026
Quick thorough and easy
11 February 2026
Extremely user friendly once you set up…
Extremely user friendly once you set up an account. Been a long time user. Thanks
16 February 2026
E-file made easy
E-file for us was a very positive experience. The prompts were very helpful. We did our taxes in about a couple hours and got them back faster. This was our first time using E-file but we will be using it again and it is free to use. Thank you.
4 February 2026
Unprompted review
Not sure if my federal return has been filed.
Cannot log in to my account. I need to know if my return has been filed. I need to print my return
13 February 2026
Unprompted review
Reply from E-file.com
I am very sorry for the trouble you are having logging into your account. We have requested information from you through TrustPilot, but since you did not respond, we can only provide general help information here. Now, if the problem is that you can't remember your username, on our login page you should see a link which says, "Forgot Username", click this and follow the steps to recover your username. If the problem is that you can't remember your password, on our login page you should see a link which says, "Forgot Password", click this and follow the steps to recover your password. If you are still having trouble logging in to your account after recovering your username and password, please respond to our request for more information on TrustPilot or contact our support team and we'll be happy to assist you further.
I was only on hold 30 seconds in late…
I was only on hold 30 seconds in late Jan and early Feb...
Sadiqa...
Answered both times..
She walked me through both issues I had in an attempt to fix my 2025 return.
I was at the issue and had it corrected in just minutes....
Well spoken and easy to understand.
Glad I filed with e file and I will be back in 2026!!
10 February 2026
Unprompted review
She was Very kind and Patient with me
She was Very kind and Patient with me. She walked me through every step. Even twice. Called back and I was lucky enough to her her again!
Thank you for being a 10 of of a 10!!!!!
9 February 2026
Unprompted review
Very good experience very easy to use…
Very good experience very easy to use and fast. 😁
5 February 2026
Unprompted review
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