E-file.com Reviews 388

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers had a great experience with this company. Many customers found the platform to be very user-friendly, describing it as easy, fast, and straightforward, which made the process efficient and quick. People appreciated the clear explanations and helpful prompts that guided them through the tasks, ensuring a smooth experience. Reviewers frequently mentioned the convenience and speed, with some completing their tasks in a very short amount of time. However, some people were dissatisfied with unexpected charges, noting that the service advertised as free or low-cost ended up having additional fees that were not transparently disclosed. A few other people also felt that the website was not always easy to navigate, particularly on mobile devices, and experienced issues with the software.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the platform simplistic, easy... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing strong dissatisfaction and... See more

Website

Consumers find the website to be ambiguous, with some expressing strong satisfaction and loyalty, viewing it... See more

Price

Clients share ambiguous opinions on price, with some reviewers appreciating the value and finding it worth... See more

Return policy

People report positive experiences with the return policy, finding it structured to help them remember... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every year, as I go through all the questions, there always seems to be an area that I'm totally unfamiliar with, nor been involved with, and unable to exit. Yet, it disappears and never shows up agai... See more

Rated 5 out of 5 stars

This sight was thorough and helpful, asking all the questions that my former "paid" service asked. It was easy to use, took a lot less time to get the same result as the paid service, and even helped... See more

Rated 5 out of 5 stars

E-file made filing my taxes easy and fast. It was straight forward and to the ponit. Did not waste time and my return was accepted as well as notification received.


Company details

  1. Tax Preparation Software
  2. Tax Preparation
  3. Tax Preparation Service

Information provided by various external sources

Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.


Contact info

4.2

Great

TrustScore 4 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

BLOCKED FROM ACCESSING WEBSITE

I would rate this higher but am fearful I got scammed in some way. I did my federal return and at the end it did not give me an option to print it, instead took me to the chime website. I am not interested in Chime and had no option to go back to the E-File website so I logged out and when I tried to log back in I got a message saying "sorry, you have been blocked. You are unable to access secure.e-file.com" Im not sure what to think and now this website has my banking information.

11 January 2026
Unprompted review
E-file.com logo

Reply from E-file.com

I am very sorry for the trouble with this. If you log in to your account here (https://www.e-file.com/login.php) with the username and password you created, you can download a PDF of a return that you prepared from the my account page. For assistance with this, please email "support@e-file.com" and one of our account specialists will be happy to try and assist you.

Rated 3 out of 5 stars

No key help for error code to pay fee…

No key help for error code to pay fee in the end. Frustrated. I couldn’t file on time. Missed the 10/15/25 deadline due to that. Now I have to go get forms to paper filing.

11 October 2025
E-file.com logo

Reply from E-file.com

We sincerely apologize if you had questions or needed assistance and did not receive it. I searched for your account and don't see any support requests associated with it. It looks like you were able to prepare and transmit your tax return using our free software. If you need any further assistance, please do not hesitate to contact us by logging back into your account and clicking the help link in the upper right side of the screen.

Rated 5 out of 5 stars

This product is a game changer

This product is a game changer. I was able to do my own Taxes without the healthy fee, it was super simple, when I completed inputing my data the product checked it. It optimized my data and I'm getting a bigger Refund than last year. I highly recommend this product.

1 September 2025
Rated 5 out of 5 stars

Quick and easy

Well, I found out I needed to do my taxes for a legal matter. I did not do them because I was on SS. And, basically too poor to file.
I did it for legal reasons. It was so quick and easy. Accepted by irs right away.
Thanks!

17 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look