Thank you so much! My experience was great and my doctor Farida Mirza is absolutely amazing! The only reason I took off one star is because the doctors take a LONG time to log in and I have been left... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Once we had got round the Internet issues the appointment went really well The ENP said she would refer me to a consultant who I am seeing next week! My dr surgery said 6 weeks wait before they c... See more
Company replied
I’m really pleased with the outcome and happy with how the video call went as being hard of hearing I prefer face to face l The Doctor was extremely helpful felt at ease with her , was prompted quit... See more
Company replied
Video call was good quality, which makes communication a lot easier. The doctor was a good listener (always important) and very sympathetic. He was also very thorough with his tests for variou... See more
Company replied
Company details
Written by the company
At Doctor Care Anywhere, we make it easy for you to book a same day appointment with our qualified GPs, 365 days a year, via a high-quality video on your browser, our app, or by telephone.
Contact info
19-21 Great Portland Street, W1W 8QB, London, United Kingdom
- 0330 088 4980
- contactus@doctorcareanywhere.com
- doctorcareanywhere.com
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good listening and response
Good listening and response. Missing a star as online it's hard to make eye-contact and that would be better.
29 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi Chris,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Fabulous, professional service
Failed to get adequate or timely response from 111 service so used Doctor Care Anywhere for the first time. What a fabulous experience ! Easy booking on the App, choice of times and clinicians all within 15 minutes of being on the app, the ANP I had was brilliant and professional. Email prescription immediately meaning I had the necessary antibiotics about 90 minutes after first opening the App. Makes me wonder why I would ever use my overworked NHS Doctors practice ever again ?
27 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Great consultation and easy to access
Great consultation and easy to access
26 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi John,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great service.quick appointments and…
Great service.quick appointments and very understanding.cannot fault this service.
25 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Highly Recommended
The simplicity of making an appointment, any time of the day, particularly at a time of vulnerability makes the service so valuable. The doctors are personable and thorough and a detailed treatment plan or referral are written immediately.
21 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi Linda,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Great doctor
Great doctor, very thorough discussion, happy with the outcome
23 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Thank you for taking the time to leave your review, Rachael. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Bureaucracy
When i needed the service, i was drowned in bureaucracy to prove my children are indeed mine
That being despite my employer paying for the "benefit" and registering my kids as dependents.
Waste of time and money
13 October 2024
Unprompted review
Reply from Doctor Care Anywhere
Hi Michael,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Doctor Care Anywhere
Super service provided
We have Doctor Care Anywhere through work. I made an appointment for a non urgent matter. Got an appointment within 45 minutes and had a video consultation. Superb service and the practitioner was super helpful and sent me a referral to a dermatologist within one hour. Can highly recommend.
18 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi An-Magritt,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Not reliable garbage
The service is absolutely unreliable due to thechnical issues, and incompetent support is unable to help
15 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi Aleksei,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very quick to setup an appointment
Very quick to setup an appointment. The Doctor was brilliant and the video call really helped.
4 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi Pratik,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Brilliant service and support from a…
Brilliant service and support from a caring doctor.
11 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hello,
Thank you for your kind words. We're pleased to hear you had a positive experience and felt well supported by a caring clinician. That’s exactly the standard of care we aim to provide.
We appreciate you taking the time to share your feedback and are here if you need us again.
Best regards,
Doctor Care Anywhere
Reply from Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Dr.very kind and polite
Dr.very kind and polite . He was very good listener.his name is Harwinder pal singh.
30 August 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi Sophie,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Fantastic service
Was so easy to set up, book and use system. The Physician was so friendly, helpful and really listened to my issue.
Very clear explanation and what would happen next
10 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi Ian,
Thank you for your kind feedback. We're delighted to hear that you found our appointment booking process easy to use and that your experience with the clinician was positive. It's great to know you felt listened to and clearly informed about the next steps.
We’re glad we could support you and appreciate you taking the time to share your experience.
Warm regards,
Doctor Care Anywhere
Very good and easy to use and choose…
Very good and easy to use and choose you preferred time for an appointment.
1 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Quick and easy access to the…
Quick and easy access to the appointment. I did not know what to expect and I was pleasantly surprised. I found my particular GP very knowledgeable and helpful
One thing I would change though would be that access to log in to retrieve this appointment details and referral letter would be accessible trough Axa app directly rather than different app/webside
10 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hello,
Thank you for your thoughtful review. We're really pleased to hear you had a positive experience and that your clinician was knowledgeable and helpful. It’s great to know we exceeded your expectations.
We also appreciate your feedback regarding accessing appointment details and referral letters. Your suggestion about streamlining this through the AXA app is valuable, and we’ll be sure to pass it on to the relevant team for consideration.
Thanks again for your feedback, and we hope to support you again in the future.
Best regards,
Doctor Care Anywhere
Great service
Great service, easy to book appointment, the doctor was punctual and very helpful.
Thank you
4 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hi Marian,
Thank you for your kind words! We're delighted to hear that you found the booking process easy and that your appointment ran smoothly. It's great to know the clinician was punctual and helpful – exactly the experience we aim to provide.
We appreciate you taking the time to share your feedback and look forward to supporting you again in the future.
Best regards,
Doctor Care Anywhere
Help when I had an eye test
That they rang me up same day and got onto the problem straight away
9 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
On time correct advice made me better…
On time correct advice made me better great people
8 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hello Paul,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Great service
Appointment was at a tine convent to me and the doctor was actually helpful and had time to here my issues and offer multiple courses of action to resolve this rather thany MHS doctor who tried to gaslight me into thinking the symptoms where in my head then refused to see me In person to see the symptoms.
4 September 2025
Unprompted review
Reply from Doctor Care Anywhere
Hello Gary,
Thank you for taking the time to share your feedback. We're pleased to hear that your appointment was convenient and that the clinician took the time to listen and explore multiple options with you. It's important to us that every patient feels heard, respected, and supported, and we’re glad we could provide the care you needed.
If there's anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Doctor Care Anywhere
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.