Livi Reviews 1,355

Paying for a service worse than the NHS. Based on the Vitality GP APP (which Livi runs) I suspect they are using cast off NHS tech. Hours of trying to speak to GP and just get messages telling me my internet is the problem (speed test say I have over 200MB and robust connection). The APP and website just take you in circles asking you to login to each other

Was perfect, easy to use and very simple

Used LIVI now a few times, well worth it, GPs are great, super efficient service.

My appointment was only about 5 minutes late, and I received a notification and apology from Livi in the meantime. The doctor I spoke to was very pleasant, she listened carefully, asked relevant questions, and gave me a diagnosis. A prescription was issued straight away, and I felt the whole experience had been positive.
I would recommend anyone to use Livi first, instead of trying to access their own GP, because you get a quicker appointment, and also you do not have to risk picking-up additional germs etc. from confined waiting-rooms. Plus, you don't spread your own germs!

My GP practice seems to not deal with anything anymore other than online which in turn gets you to go somewhere else online & on this occasion it was to Livi. It was an extremely positive experience. The GP was dead on time, really listened to me & at no point made me feel hurried. I was very happy with the suggested treatment of blood tests & will be following up with me when the results come in. Needless to say I’m now waiting for my actual GP practice to offer me an appointment. Won’t be holding my breath!

The GP was very helpful and arranged the treatment I needed after my consultation with her.

Video call was on time, Doctor was professional, answering my questions, made a plan of action, happy with quick service. 👍

It’s very helpful and easy to get help I really like the help I always get from Livi I totally recommend it

I found I could get an appointment on the day, which I certainly wouldn't have got at my local dr surgery. I had been unwell for around 10 days (Covid) and, at times, felt very ill. it was really helpful to talk it through with a dr and get a prescription for antibiotics which I was able to have collected that same day.

Very polite and professional service and good advice.

For me, this app worked well , I managed to get a few appointments, aalthough sometimes it’s hard to find availability for the next day.

Easy to access, helpful and understanding

Fast response and same day or next day appointments available. Friendly doctors, very helpful and informative. Easy to book, would definitely recommend

My preferred GP service
Timely, efficient, proactive.

You alw
ays get an appointment when you need it. They are fast, helpful and reliable with advice and service. I will always use Livi before my doctor's surgery.

I was really impressed with this service. My surgery appointment was going to take ages so I thought I would try this. Got an appointment for the next day. The doctor video called rather than the 'econsult' from my surgery that just replied to me with a text with no chance of discussion. The Livi doctor then arranged for a prescription at my normal pharmacy that was there within minutes. Would definitely use again

The doctor was very thorough .I felt taken seriously and cared for .She advised me that I needed a face to face appointment which I have now attended and received treatment for the condition.

Easy to get an appointment to fit around me. Doctor was lovely and explainede everything

Not impressed, GP practice encourages online service. First time, I booked an appointment for this afternoon 1 hour late and still no call appointment dropped from the system.