Excellent experience once again with DocTap. Dr Nitin was friendly, knowledgeable and respectful. His referral letter for my specific specialist requests was absolutely perfect. It's why I have used t... See more
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I had a few reviews with DocTap, most of them a few years ago and those doctors do not longer appear part of the team. However, the last review that I had was with Dr Mehra. He is professional and tho... See more
Company replied
We saw Dr Nitin Mehra for my 12 and 10 year olds . He was kind, thorough, and exactly the type of doctor any parent would want for their child ( my child even threw up in his office and he even then... See more
Company replied
Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... See more
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Company details
Written by the company
Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.
Contact info
London, United Kingdom
- doctap.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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DISSORGANIZED
Extremely disorganized if you want them to fill out a simple form for reimbursement for private health insurance.
The Doctor during the appointment said to send the form to support email - which I did - then they claimed that only the doctor could fill it so they suggested that I spend another 60+ GBP just to go back to the doctor (make another appointment) just to get the form filled out! I will now have to fill out a claim with my credit card company.
How silly and honestly a huge waste of time for everyone involved! Will never come back and for anyone who needs any reimbursement forms signed or filled, I DO NOT RECOMMEND.
18 November 2024
Unprompted review
Reply from DocTap
Dear Jai,
Thank you for taking the time to share your feedback.
First and foremost, we’re truly sorry to hear about your experience, and we would like to sincerely apologise if your recent visit fell short of your expectations. We take all feedback seriously and appreciate the opportunity to address your concerns.
Our standard process for completing insurance forms does require patients to book an additional appointment. Insurance forms are often detailed and require significant time and attention from the doctor, which is why this process is in place. This ensures the doctor has the dedicated and adequate time to accurately fill out the form. Similarly, it is common practice across healthcare providers to charge a fee for completing such forms.
That being said, we completely understand your frustration and sincerely apologise if this process was not clearly communicated during your appointment. Please rest assured that your feedback will be shared with our team to improve communication regarding this process going forward.
We also want to address your concern about billing. Please rest assured that under no circumstances would we recommend anything fraudulent. Administrative fees for completing insurance forms are standard practice across the sector, and most insurance providers typically reimburse up to a certain amount for fees associated with the completion of these forms. For future reference, we encourage contacting your insurer directly to confirm their reimbursement policies.
Our Operational Manager has contacted you directly to organise the completion of your insurance forms. We sincerely hope this has provided some clarity on the process and helped alleviated some of your previous concerns.
Once again, we deeply regret any inconvenience caused and appreciate your feedback as it helps us improve our services. If you have any further questions or concerns, please don’t hesitate to contact us directly.
Kind regards,
The DocTap Team
£64 for what?
I went to the London Bridge branch and after reading positive reviews I felt assured I would receive a good service.
However, the doctor barely looked at me for the first 30 seconds of the appointment as she asked for my ID and then proceeded to speak at me at a million miles an hour. As someone with health anxiety I found this to be incredibly overwhelming. I had booked the appointment in a panic and when disclosing my anxiety to the doctor to apologise for potentially not needing the appointment she laughed at me.
The other issue I have is that I had selected I was there for a skin condition. All the doctor did was look at my skin, no dermoscopy was used which in my understanding for mole concerns you need to be able to see underneath the skin otherwise there's no point.
I am left wondering what I paid £64 for...
The only positive from my experience was the lovely lady on reception who made me feel very welcome (a big thank you to her!)
24 September 2024
Unprompted review
Reply from DocTap
Dear Jodie,
Thank you for sharing your feedback, and we are truly sorry to hear that your recent visit didn’t meet your expectations. We take all feedback very seriously and appreciate the opportunity to address your concerns.
Firstly, we would like to sincerely apologise if you felt uncomfortable at the start of your consultation. It is our protocol to verify patient identity at the beginning of each appointment to ensure the safety and security of your medical records. We understand that this may have felt impersonal, and we will take your feedback on board to explore ways we can make this process feel smoother and more comfortable for our patients.
We would like to sincerely apologise if any part of your consultation made you feel that your concerns were not taken seriously. We recognise that everyone has different preferences for how information is communicated, and we understand that dealing with health anxiety can make these situations especially overwhelming. The consulting GP recalls attempting to keep the tone light to help you feel at ease, but I appreciate that this may have come across differently. Your feedback has been shared with the consulting GP, who genuinely regrets if her communication style caused you any distress during your visit. She is reflecting on your comments to enhance her approach in future interactions.
Regarding the examination of your skin, it’s important to note that using a dermatoscope is typically performed by a GP with specialist training in dermatology or a dermatologist, rather than a general practitioner. As a result, our GP referred you to a skin specialist who has the appropriate expertise and equipment to examine you more thoroughly. With that being said, we would like to sincerely apologise if this was not clearly explained to you during the consultation.
Our Deputy Medical Director has personally reached out to discuss your concerns further, and we hope this has provided some reassurance on the situation.
On a positive note, we’re so glad to hear that our reception team made you feel welcome during your visit, and we'll be sure to pass along your kind words.
Once again, please accept our sincere apologies for any inconvenience caused and we thank you for your feedback. Should you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
The DocTap Team
Great attention
I had a great experience at Kings Cross. Dr.Lu was very professional and also very kind. I felt heard and she was very efficient in helping me with my symptoms which didn’t happen in other places I visited.
Would totally recommend as the place is very organized and very nice as well.
13 September 2024
Unprompted review
Reply from DocTap
Dear Nina,
Thank you for taking the time to leave a review.
We’re so glad to hear you had a comfortable experience the doctor and that our staff made a positive impression. Your recommendation means a lot to us, and we will be sure to pass on your kind feedback to the doctor and the rest of the team.
Thanks again,
The DocTap Team
I have used this service 2 times now…
I have used this service 2 times now and I think it is absolutely brilliant. The doctors are brilliant and actually have time to listen. The blood test results are super quick and there are no hidden costs. Highly recommend.
7 September 2024
Unprompted review
Reply from DocTap
Dear Natalie,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you've had such positive experiences with our service and that the doctors were able to provide the time and attention you needed. It’s also great to know you found the blood test results prompt and the pricing clear.
We truly appreciate your recommendation and will be sure to pass on your kind words to the team.
Thanks again,
The DocTap Team
Excellent
I've used DocTap several times over the last few years (both for me and my family/kids), principally where we haven't been able to easily get an appointment with our NHS GP. It has always been an excellent and professional experience (and great availability, including last minute and at weekends) and I always highly recommend it to anyone looking for a private GP service.
8 August 2024
Unprompted review
Reply from DocTap
Dear John,
Thank you for taking the time to share a review - it is much appreciated!
We’re thrilled to know that you and your family have consistently had excellent and professional experiences with DocTap. It’s great to hear that our availability, especially for last-minute and weekend appointments, has been helpful to you.
We are delighted to have your recommendation and we will be sure to pass on your kind words to the rest of the team.
Thanks again,
The DocTap Team
Will definitely use them again
Went to see Dr Edwards at the Liverpool Street clinic. He was really professional and listened intently to my health concerns and then reassured me that there was absolutely nothing to worry about. Will definitely use DocTap again.
14 June 2024
Unprompted review
Reply from DocTap
Dear Gabor,
Thank you very much for your review and your kind words.
It's great to hear that you found the service professional and we're pleased to know you would come again if needed. We will be sure to pass on your thanks to the doctor themselves!
Thanks again,
The DocTap Team
Highly Recommended
Highly Recommended. I've been unwell for a few weeks and couldn't get a NHS doctors appointment for 7 days. I was so impressed with Doctor Hawche, I got an appointment within 10 mins, and it cost £60 which I thought was very reasonable. The Doctor was so thorough and helpful, and extremely approachable. I will definitely use this service again, and would ask for the same GP by name, So Impressed.
20 March 2024
Unprompted review
Reply from DocTap
Hello Nigel,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you were impressed with the service and we're very pleased to know you would come again if needed.
We will be sure to pass on your kind words to the doctor and the rest of the team.
Thanks again,
The DocTap Team
Reply from DocTap
Hello,
Thank you for taking the time to leave a review. We are really sorry that you were unable to get in contact with us. Ensuring that our patients can contact us when they need to is really important, so we would be very grateful if you could provide us with some more information so we can investigate this issue. If you can email support@doctap.co.uk, we would really appreciate it.
Thanks again,
The DocTap Team
Feeling listened to and cared for each visit
Over the last couple of years, I've accessed DocTap over the phone and in person and have found their services to be comprehensive and outstanding. The care relayed by the team at the Hammersmith branch has been consistent. I feel listened to, cared for and followed up on promptly where there's been investigations and referrals required. Additionally, a very efficient services with slots running on time, good access to lab testing and imaging services, with prescriptions, consultation notes and referral letters provided promptly.
1 February 2024
Unprompted review
Reply from DocTap
Hello,
Thank you very much for taking the time to leave a review!
We are so glad that you found our services to be comprehensive. We strive to empower our patients and ensure that they feel listened to and cared for.
Thanks again,
The DocTap Team
Shocking, Incompetent and Irresponsible
I am shocked at the quality of service and the incompetence of their staff.
I first went to the Liverpool Street branch for a check-up, since I noticed suspicious looking bumps on my thigh. The initial doctor dismissed them as folliculitis after careful inspection, and told me to return if they change size (this is a medical professional who refers to herself as having a Dermatology "interest" or sub-specialisation).
During this time I went on with my days oblivious to the fact I had an extremely contagious viral infection which I must have picked it up either via close contact with someone who had it at the gym or through sexual intercourse.
I returned to the LS office with another doctor (who again, is said to have an interest in Dermatology!!) only to be diagnosed with MC! And told that a) it's not an STI and b) I should not worry about the possibility of transmitting it via sexual intercourse.
Well guess what Doctor AC: after contacting previous sexual partners I've had between October '23 and January '24, it seems like it actually IS an STI and can transmit to other people fairly easily!
The other aspect to consider is that I am absolutely shocked how the second doctor told me that I should "just leave it alone" and it will clear on its own from my body in up to 2 years (!!!!).
Every single sensible piece of advice I can find points that I should eliminate close physical encounters for the time being, and seek immediate dermatological treatment. Would the good doctor be able to not have sex for 2 years and just wait it out?? Unbelievable.
So basically:
-- Wasted £128 on very, very poor service
-- Could have eradicated it in October if the first doctor would have been qualified to actually diagnose and prevent it from spreading to others and further auto-inoculation.
-- Was given incorrect and potentially hazardous information by the second doctor, before I asked for a recommendation to a Dermatologist to have the issue treated. Like I should have. In October last year!!!!
I will be writing officially to get my money back, and I am still pondering whether I should take legal action against them!
Trust me, the ease of booking doesn't make up for the rushed and poor quality service delivered. Go to a proper doctor!
22 January 2024
Unprompted review
Reply from DocTap
Hello,
Thank you for taking the time to leave feedback and baring with us whilst we investigated the matter fully.
Firstly, we are really sorry for any distress this situation has caused you, it is never our wish to leave patients disgruntled or unhappy. Our Medical Director has contacted you personally to address your concerns in detail and we do hope that has provided some clarification on the situation.
Please be assured that your diagnosis and management was in line with national guidelines. We can understand the frustration in having to seek two reviews from doctors, but due to the nature of your condition it would have been difficult to reliably diagnose this condition from the outset. As such, a follow-up review was appropriate and following this second review, the GP recommended that you consult a specialist dermatologist for further treatment and organised this for you by means of an onward referral. We do hope that your issue is resolved swiftly once you have consulted with them.
We do hope this has brought some clarity to the situation for you but if you do have any further questions please done hesitate to contact us.
Kind regards,
The DocTap Team
Simple examinations will not provide sports certs for over 40s
The website references providing sports certificates for a number of extreme sporting events, including the Marathon des Sables. What it fails to mention is that they will not issue these certificates to anyone over the age of 40 (ie. c.60% of ultramarathon runners) without ECG, blood testing, echocardiogram.
I needed a certificate for a 50km trail race in France and unfortunately wasted my time attending this appointment. Blood pressure, radial pulse and other tests were performed, all satisfactory, but this was not enough assurance for the doctor to sign the statement that "examination by Doctor does not reveal any indication against the practice of running in competition"
For reference, I run 3,000+km per year, have run 6 marathons in the last 3 years (all with sub-3:30 times) as well as numerous other competitive races, all with no resulting health complaints.
Given the above, I would suggest that anyone over 40 seeking a certificate for endurance sporting events seeks another route to obtain it, irrespective of their level of fitness or experience.
10 January 2024
Unprompted review
Reply from DocTap
Dear James,
Thank you for sharing your feedback with us.
First and foremost, we would like to apologise that the doctor was not able to sign your sports certificate.
Unfortunately, on this occasion, the doctor determined that additional investigations would be required before they could sign the certificate. Whilst we recognise your regular participation in marathons and endurance activities, this decision was made due to the specific physiological demands associated with the nature of the ultra-marathon.
We understand that this was not the outcome you had anticipated and our medical director has contacted you personally with a more detailed explanation into the reasons behind the doctor's decision. We sincerely hope this provides you with clarity on the situation.
As we were unable to complete your marathon certificate, we have processed a full refund for your consultation.
Once again, we apologise for any inconvenience caused. If you do have further questions or concerns, please feel free to contact us at 020 7183 3254 or via email at support@doctap.co.uk.
Kind regards,
The DocTap Team
Chaos
Arrived. No reception. Log in IPad fails to work. Doctor arrives late. Then informed I have no appointment although money taken out of account. Doctor has wrong code for supplies room. Doctors printer does not work. But the doctor was excellent!0
2 January 2024
Unprompted review
Reply from DocTap
Dear Victoria,
Thank you for taking the time to share your feedback with us.
First and foremost, we would like to apologise for the issues you encountered during your recent visit.
Upon investigation, it appears that your appointment booking did not successfully go through. As such, when you arrived at the clinic there was no record of your appointment with us. We want to assure you that any funds temporarily deducted from your account were not received by DocTap and were instead taken in the form of a reversal. This means that your bank is temporarily holding the funds and these be will promptly refunded to you directly from your bank provider.
With that being said, we are very pleased to hear that we were able to get you booked in with one of our doctors and that they were able to assist you.
Once again, please accept our apologies for any inconvenience this may have caused. Should you have any further questions or concerns, please feel free to contact us at 02071833254 or via email at support@doctap.co.uk.
Kind Regards,
The DocTap Team
Useless App & fraudulent
Useless App & fraudulent. I booked paying €84 Euro to meet Dr Patel at Flaxman Terrace, unable to find the location, called help desk but all in vain, no one answered.
Beware & don’t use this.
As a tourist in london, I directly went to UCLH , they treated me immediately with zero cost & just paid for antibiotics.
They can’t refund me
29 December 2023
Unprompted review
Reply from DocTap
Dear Abbas,
Thank you for taking the time to share your feedback with us.
First and foremost, we would like to apologise for the difficulties you faced locating our Kings Cross clinic.
We do always provide instructions on how to find our clinics in the confirmation email sent at the time of booking. With that being said, we are very sorry to hear that you were unable to get through to our Support Team. I can confirm that a member our or team did try to return your call, but unfortunately, we were unable to get through.
We understand the inconvenience this may have caused you and we have therefore refunded your appointment in full.
Once again, please accept our sincere apologies for any inconvenience caused and we sincerely hope you are on the road to recovery.
Should you have any further questions or concerns, please feel free to contact us at 02071833254 or via email at support@doctap.co.uk.
Kind Regards,
The DocTap Team
Friendly service - negative result
Easy to book and friendly service. However, the issue I had was an academic and administrative one. Which wasn't handled great.
I mentioned exactly the wording I wanted. This was not replicated, resulted in the whole process falling apart. I understand it is at the doctor's discretion. I really wished it had worked out.
Ended up paying for a consultation that didn't amount to anything but wasted 2 weeks of my time, which is extremely unhelpful and frustrating.
7 November 2023
Unprompted review
Reply from DocTap
Dear Christian,
We are very sorry that we were unable to provide you with the letter that you required.
I can confirm that our Medical Director has thoroughly reviewed the matter and concluded that, while we can provide the letter you are seeking, unfortunately we are unable to replicate the exact wording that you require. Whilst we understand this is frustrating, the specific wording required does in fact fall outside of the scope of what a GP can typically comment on.
Our Medical Director has personally reached out to you to propose an alternative approach to obtaining the letter you require. We sincerely hope that this alternative proves to be a suitable solution for your requirements.
Once again, we apologise for any inconvenience this situation may have caused. Should you have any further questions or concerns, please do not hesitate to contact us at support@doctap.co.uk or call our support line at 020 7183 3254 where a member of our team would be happy to help.
Kind Regards,
The DocTap Team
Always professional and helpful
Always professional and helpful - I would be reluctant to use any other service now. Both telephone and in-person consultations have been excellent.
24 August 2023
Unprompted review
Reply from DocTap
Hi Chris,
We're delighted to hear that you've had an excellent experience with both our in-person and telephone consultations.
Thank you for sharing your feedback with us, and we will definitely make sure to pass on your praise to the rest of the team!
Thanks again,
The DocTap Team
Fast and Reliable Covid Test
Easy to book a convenient time and clinic in the City online. Pleasant surroundings and prompt service with the results certificate issued speedily whilst there.
22 August 2023
Unprompted review
Reply from DocTap
Hi Judith,
Thank you for taking the time to share your feedback.
We're so glad the whole process was easy and convenient for you. We will be sure to pass on your praise to the team!
Thanks again,
The DocTap Team
Great support and ease of booking with…
Great support and ease of booking with same day appointment available. The entire team were great, and felt valued.
Really helpful with a minor amendment required to referral letter due to a mistake by myself, amended quickly and efficiently, no chasing!
All information is provided quickly and clearly with ease of use, for follow up referrals to take place.
Highly recommend when our local doctors are struggling with demand, will definitely use again!
10 August 2023
Unprompted review
Reply from DocTap
Hello,
Thank you so much for taking the time to leave a review.
We are delighted to hear that you had such a positive experience with us here at DocTap. Our team takes great pride in ensuring that every patient feels valued and well taken care of during their visit, so it's fantastic to hear that you were able to experience this first-hand.
We will be sure to pass on your kind words to the team.
Thank you once again for choosing us and for sharing your positive feedback.
Kind regards,
The DocTap team
The service was excellent
The service was excellent. Professional and efficient.
I would not hesitate to use their service again.
2 August 2023
Unprompted review
Reply from DocTap
Hello,
Thank you for taking the time to leave a review, we really do appreciate it!
We're so glad to hear that you found the process professional and efficient. We will be sure to pass on your praise to the team!
Thanks again,
The DocTap Team
Great service
Easy website
Efficient service
Telephone call came on schedule
Good Doctor, understood problem, sensible and correct diagnosis and prescription
Useful safety netting
Couldn’t fault service, 5 * !!
22 July 2023
Unprompted review
Reply from DocTap
Dear Robin,
We're thrilled to hear that you found our service efficient and user-friendly! It's fantastic to know that we were able to address your needs during the telephone consultation.
Thank you for taking the time to leave a review, we really appreciate it.
Thanks again,
The DocTap Team
Excellent professional staff
The nurse was very understanding and very professional. I was totally at ease throughout. If I am required to take a further test to travel for sure I will return to the same location near Liverpool Street Station.
12 July 2023
Unprompted review
Reply from DocTap
Hi Steve,
We are really glad you found the service professional! Thank you for taking the time to leave a review.
Thanks again,
The DocTap Team
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