Excellent experience once again with DocTap. Dr Nitin was friendly, knowledgeable and respectful. His referral letter for my specific specialist requests was absolutely perfect. It's why I have used t... See more
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I had a few reviews with DocTap, most of them a few years ago and those doctors do not longer appear part of the team. However, the last review that I had was with Dr Mehra. He is professional and tho... See more
Company replied
We saw Dr Nitin Mehra for my 12 and 10 year olds . He was kind, thorough, and exactly the type of doctor any parent would want for their child ( my child even threw up in his office and he even then... See more
Company replied
Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... See more
Company replied
Company details
Written by the company
Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.
Contact info
London, United Kingdom
- doctap.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Results not available on time
Blood test Results were promised in 1-2 days and after 4 days I am still waiting. The online portal says they are available after 2 days but they are not available. It feels as if they are just putting the date in to meet their deadline but then not delivering the service. I have booked another appointment with my own GP 6 days later and currently have no results to discuss. £198 wasted.
7 October 2025
Unprompted review
Reply from DocTap
Dear Mark,
Thank you for taking the time to share your feedback. We’re very sorry for the delay you experienced in receiving your blood test results — we completely understand how frustrating this must have been, especially when you were expecting to review them with your GP.
Our team has reached out to you directly to ensure your concerns are fully addressed, and we are currently investigating what caused the delay. We’ll be in touch as soon as possible with an update and to make sure everything is resolved. Please be assured that we take all feedback seriously and are committed to maintaining a reliable and efficient service for all patients.
Thank you again for bringing this to our attention — your feedback helps us continue improving the service we provide.
Kind regards,
The DocTap Team
Excellent care and warm, professional service
I had a wonderful experience with DocTap. The team replied to my emails very quickly and were incredibly kind and helpful.
Dr Anna Hourmouzios was exceptionally warm, attentive and understanding — she really listened and gave all the right recommendations.
Their website is also very convenient and easy to use, which made the whole process smooth and stress-free.
Highly recommend!
8 October 2025
Unprompted review
Reply from DocTap
Hi there,
Thank you so much for your wonderful review. We’re so pleased to hear that you had such a positive experience with DocTap — from our team’s quick and helpful responses to your consultation with Dr Hourmouzios. It’s also great to know that you found the website easy to use and the whole process smooth and stress-free. We’ll be sure to pass your kind words on to the team.
Thanks again,
The DocTap Team
Dr Kumar was absolutely brilliant as…
Dr Kumar was absolutely brilliant as usual. She was able to diagnose and effectively treat my mother's sinus infection in one visit.
Dr Kumar is a doctor who truly listens to her patients and gives them the best care possible.
Dr Kumar will always be my doctor of choice for my mother's health care needs
9 September 2025
Unprompted review
Reply from DocTap
Hi Nordia,
Thank you for taking the time to leave such a lovely review. We're so delighted to hear that Dr. Kumar was able to diagnose and effectively treat your mother’s sinus infection in one visit. We especially appreciate you noting that she truly listens to her patients—that personal focus is key to providing the best care. We’ll be sure to pass on your kind words to Dr Kumar directly.
Thanks again,
The DocTap Team
Shambolic
Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointment. No one bothered to call me. Wasted hours of my time. Absolutely pathetic. Also refused to give me email or number of an individual to contact about this, so total lack of any accountability
12 September 2025
Unprompted review
Reply from DocTap
Dear Jane,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and would like to sincerely apologise for the disruption and inconvenience caused. A member of our management team has already contacted you directly this morning to resolve this matter personally.
Unfortunately, the doctor scheduled for the afternoon clinic was unexpectedly taken ill, shortly after the automated confirmation at 8:30am. As soon as we were notified, our team attempted to contact you by phone and email at around 10:15am. With that being said, we deeply regret that we were unable to reach you before your journey and fully understand how upsetting it must have been to arrive and discover your appointment had been cancelled.
Regarding your experience at reception, we are truly sorry if you felt unheard. Our team is guided to forward all patient concerns to our central support team. This certainly isn't meant to be dismissive; rather, it ensures that your feedback is received and addressed by the right person to investigate and resolve the issue appropriately. It is never our intention to leave any patient feeling unheard, and we sincerely apologise if you felt that way.
We understand the alternative appointment times we offered didn't work for you, and I can confirm that a full refund has now been processed for your appointment.
We are glad to know that a member of our management team has already been in contact with you directly to resolve this matter. Should you have any further questions, or if there is anything more we can do to assist, please do not hesitate to contact us.
Kind regards,
The DocTap Team
Great experience
Great experience. Thorough consultation.
Quick response very good service
11 September 2025
Unprompted review
Reply from DocTap
Hi there,
Thank you for taking the time to leave a review. We’re so pleased to hear you had a thorough consultation and found our response quick and the service excellent. We’ll be sure to share your feedback with the team.
— The DocTap Team
I had booked an appointment and…
I had booked an appointment and attended a day later by mistake. The lovely receptionist and the manager Jessica, helped me amend my appointment as a gesture of good will! I really appreciate their service and kindness shown.
27 August 2025
Unprompted review
Reply from DocTap
Hi Dee,
Thank you for your kind words. We really appreciate you taking the time to share your experience with us.
It's great to hear that Jessica and the receptionist were able to help you out and that you felt well looked after during your recent visit. We'll be sure to pass on your feedback to them and the rest of the team.
Thanks again,
The DocTap Team
Had a friendly GP appointment the same day
Couldn’t get an NHS appointment for weeks and I really needed to see someone. After some research I came across doctap, gave them a go. Was surprised, in this current climate to find the service was very efficient. Booked easily for the same day, £95 for a video appointment with a Doctor. Dr Rathbone was friendly, empathetic, helpful, and helped me through what I needed (I won’t describe here).
Given the price of the alternatives in London were coming between £250 - £450 for a consultation, £95 was money very well spent and I’m extremely grateful the service was so quick and easy to use - as well as the same day appointment.
If I’m ever stuck with a GP in the NHS, I’ll come again. Thank you and please keep the service as efficient as it is - it’s really a lifeline for those of us who need it.
26 August 2025
Unprompted review
Reply from DocTap
Hi There,
Thank you for taking the time to share such detailed feedback.
We’re delighted to hear you found the booking process quick and straightforward, and that you were able to access a same-day appointment when you really needed it. It’s also great to know that the doctor provided friendly, empathetic, and helpful care throughout your consultation.
We’re really pleased you found our service both accessible and good value, and we will be sure to pass on your kind feedback to the team.
Thanks again,
The DocTap Team
Family Doctor Appeal
I've been using Doctap for a number of years now and I cannot fault the service that is provided. Appointments are readily available any day of the week across several locations. Though the option is available to see any doctor, I found that using the same doctor, special shout out to Dr Lakshmi Kumar, who makes you feel that what matters to you, matters to her. Thanks for the great service.
24 June 2025
Unprompted review
Reply from DocTap
Hi Allan,
Thank you so much for taking the time to leave a review.
We’re so pleased to hear that you’ve been using DocTap for several years now and continue to find the service reliable and convenient across multiple locations. It’s especially lovely to hear how valued and listened to you’ve felt during your appointments — that’s exactly what we aim for.
We will be sure to pass on your kind words to the doctor and the rest of the team.
Thanks again,
The DocTap Team
Bad customer service
I booked an appointment for Tuesday but it says it was for Monday . I missed it and asked for a reschedule first and they said no . I then asked for a refund and the receptionist said nope. I think this is really poor customer service from the team at doctap.
29 June 2025
Unprompted review
Reply from DocTap
Dear Joe,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We take all feedback very seriously and genuinely appreciate the opportunity to address your concerns.
We completely understand how frustrating it must have felt to miss your appointment and not be able to reschedule or receive a refund. Our cancellation and rescheduling policy is in place because once an appointment is booked, the doctor's time is exclusively reserved for that appointment. Unfortunately last minute cancellations mean we are unable to accommodate other patients and the doctor must be fairly compensated for their time.
With that being said, we completely appreciate your situation and we regret that further flexibility was not offered to you at the time. We strive to accommodate our patients as best as possible so we're really sorry to hear that this was not your experience.
I'm afraid we have been unable to identify your booking from the details provided in your review, and we would appreciate the opportunity to address your concerns. Therefore, we’d be grateful if you could reach out to us directly at support@doctap.co.uk or call 020 7183 3254. A member of our team would be happy to look into this further and help resolve any outstanding concerns.
Kind regards,
The DocTap Team
I booked a last minute GP appointment…
I booked a last minute GP appointment with Dr Amjad Izmeth. He was so clear in his communication and reassuring. Excellent care.
16 June 2025
Unprompted review
Reply from DocTap
Hi Clementine,
Thanks so much for your lovely review.
We’re really pleased to hear that you received such clear and reassuring care from Dr. Izmeth — it’s great to know he made a positive impression during your last-minute appointment.
We’ll be sure to share your kind words with him directly.
Thanks again,
The DocTap Team
Avoid at all costs.
Avoid at all costs.
I booked an STI screen through the website, which offered two clear options: “STI screen” or “individual test.” I selected the screen, expecting it to cover all the relevant sites, as is completely standard. However, when I arrived, I was told it only included testing for one site, and I’d need to pay double the price for a full and proper screen.
I felt completely misled by how this was presented online. When I raised my concerns politely in person, there was no understanding or sympathy - just a blunt response from the management. I left feeling conned and let down.
Edit:- (My response to Doctap's response)
Thank you for your reply. However, there was nothing transparent about your booking service. It was misleading and I wasn't offered a refund or even any sympathy or resolution beyond publicly claiming to be empathetic on trust pilot, which is disappointing. It's been weeks and I've not heard from your company so I assume there is no intention of actually addressing my complaint, only an intention to publicly claim that you care about it. I look forward to hearing from you via email if you actually want to take my complaint seriously, and I if I haven't heard from you then this is why this complaint will remain on trustpilot.
All the best.
21 May 2025
Unprompted review
Reply from DocTap
Hello,
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that you felt misled or let down during your recent visit — that’s never the experience we want for any of our patients, and we completely understand how frustrating and disappointing this must have felt.
To clarify, our “STI Screen” packages include a standard set of tests taken from one anatomical site only, unless specifically stated otherwise. For most male patients, this is typically a urine sample, and for most female patients, it’s a swab. While can carry out tests on additional sites, these are not included as part of the standard screen and are charged separately, as each requires specific lab processing. For full transparency, you can find a complete list of all our STI tests — including pricing and the site each one covers — here: https://doctap.co.uk/test-list.
Please know that we take all patient feedback very seriously and we’re currently reviewing our booking journey and patient communications to make sure this is as clear and accessible as possible. While we make every effort to be transparent about our services and pricing, we would like to apologise if any part of this was unclear to you when booking.
We are also sorry to hear that when you raised your concerns in person, you felt your concerns weren’t fully addressed. While our healthcare assistants are here to help as much as possible, I'm afraid they are unable to process refunds or handle formal complaints directly. All complaints and refund requests, are handled at support@doctap.co.uk. That said, your feedback has been shared with the wider team so we can continue to improve the way we support and guide patients, especially in situations where something needs to be escalated.
If you would like to discuss this further or if there’s anything else we can do to help, please don’t hesitate to get in touch with us directly.
Thanks again,
The DocTap Team
Very efficient
Sign up easy, making appointment easy. Doctor was very friendly and understanding.
Letter produced and recieved with 15 minutes. I paid only £20 more than my NHS GP practice who offered turnaround time of 10 days.
Would use again in a flash
5 June 2025
Unprompted review
Reply from DocTap
Hello Jack,
Thank you so much for your lovely review.
We’re really glad to hear that everything from booking your appointment to receiving your letter was smooth and straightforward. It’s great to know that you felt supported by the doctor and that the quick turnaround met your needs.
We’ll make sure to pass your feedback on to the team.
Thanks again,
The DocTap Team
Unprofessional/unpleasant service
I had a very unpleasant and unprofessional experience with DocTap today. I booked a 15-minute teleconsultation and logged in early, 5 minutes before the start of the call. I waited but doctor was late. She showed up when there were less than 10 minutes left. When she appeared on the video, I could see she was rushing and frankly looked very unprepared to take the call. I also could not hear a thing she was saying. After a few attempts of her trying to fix the technical issue (my audio/video was working fine), she then abruptly left the call. Not sure what was going on, I emailed DocTap asking to reschedule or delay the call but did not get any response back. I also tried to call them but had to wait quite a long time to get through. Eventually when I got through, the rep told me that the consultation was already over and I had to now book a NEW appointment and pay AGAIN the consultation fee?! When I asked what would happen to the fee I had already paid, she told me to send a separate email for a refund and that I needed to wait until this gets approved? By that time, I was feeling like I was robbed. How do you conduct your business like this? I was feeling quite sick and needed to consult urgently to get some medication prescribed. You did not even bother to follow up with an email. I already requested a full refund but of course, I have not heard anything back. Pls refund soonest since I definitely won't recommend to anyone to use your services. I am so disappointed.
4 June 2025
Unprompted review
Reply from DocTap
Hello,
First and foremost, we’re truly sorry to hear about your recent experience and would like to sincerely apologise if your consultation did not meet your expectations. At DocTap, we are committed to providing the highest standard of care, and we regret that we fell short on this occasion.
While technical issues are rare, we fully recognise the importance of a smooth and timely consultation and apologise for any disruption you experienced. Our standard process is to handle refund requests via email, allowing us to thoroughly investigate the matter with management and take appropriate action. Once a refund request is received, you will receive an acknowledgement and a full response within 5 working days. That said, we sincerely apologise that additional flexibility was not offered on this occasion.
Unfortunately, we have been unable to identify your appointment based on the information provided in your review. However, if you have already contacted us regarding a refund, we are confident that this has been processed and your concerns addressed. Should you have any further issues, please reach out to us directly at support@doctap.co.uk or on 020 7183 3254 so we can investigate further.
Once again, we apologise for any inconvenience caused. Thank you for taking the time to share your feedback, as it plays an important role in helping us improve our service.
Kind regards,
The DocTap Team
It's just excellent service.
It's just excellent service - I booked on line at 8.15, had a video appointment at 8.45 and my pain relief prescription was available by 9. To be fair to my GP NHS service they phoned me at 12.20 -but I didn't know if they would or if so when! I slipped on Saturday pm and needed painkillers and if I'd had my wits about me I would have contacted Doctap immediately but I just didn't think! The NHS only offer, at weekends, huge undignified waits with miserable pain after you have struggled to get to A&E.
2 June 2025
Unprompted review
Reply from DocTap
Dear Bruce,
Thank you so much for taking the time to share your feedback.
We're so glad to hear that you had such a positive experience with DocTap. It's great to know that you were able to get the support you needed quickly and that the whole process was smooth from booking to receiving your prescription.
We will be sure to share your feedback with the team.
Thanks again,
The DocTap Team
12/10 experience
In the nicest way possible, their customer service made me realize just how pathetic the American health system truly is. Thank you for the prompt care. It means a lot.
29 April 2025
Unprompted review
Reply from DocTap
Dear Christian,
Thank you so much for taking the time to leave a review.
We're delighted to hear that you had such a positive experience with DocTap, and it's great to know that our customer service made such a strong impression.
Your feedback means a great deal to us, and we’ll be sure to pass it on to the team.
Thanks again,
The DocTap Team
DocTap Canary Wharf Experience
24 April 2025 - I had my smear test appointment booked and completed by Dr Lakshmi Kumar at Canary Wharf. This was my first time having it done outside the NHS and I was pleased I choose to go private this time. Dr Lakshmi Kumar first talked me through the full process (as I explained to her, due to a very bad experience. I stopped having it done for almost 10 yrs) and carried out the procedure very carefully and for the first time I wasn’t left feeling like I would never had this done again. Thank you so much Dr Lakshmi Kumar. I have recommended DocTap to my family and friends as I’ve had nothing short of an exceptional experience attending their Canary Wharf office each time I’ve attended.
23 April 2025
Unprompted review
Reply from DocTap
Dear Dee,
Thank you so much for sharing your experience with us.
We’re so pleased to hear that Dr. Kumar was able to provide you with the reassurance and care you needed during your recent appointment. It’s so important to feel comfortable during procedures like this, and we’re so glad that your visit with Dr. Kumar helped you overcome past concerns.
We also appreciate you recommending DocTap to your family and friends. Your feedback means a lot to us, and we’ll be sure to pass it along to Dr. Kumar and the team at Canary Wharf.
Thanks again,
The DocTap Team
Don't waste your money on this company
Don't waste your money on this company! The Doctor refused to prescribe an ointment which I requested based on the results of my lab even though she initially agreed to offer it. Avoid Dr Achetu Ella, she over complicated the situation by over analysing the results of my nose swab and requesting I contact the lab for more detailed results which clearly the NHS will not do.
10 April 2025
Unprompted review
Reply from DocTap
Dear Sam,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you were dissatisfied with your consultation and felt that the situation became unnecessarily complicated. At DocTap, we aim to provide the highest standard of care, and we regret if we did not meet your expectations on this occasion.
While we are unable to discuss the specifics of your consultation publicly, we can confirm that your case has been thoroughly reviewed, and our Deputy Medical Director has reached out to you directly to address your concerns and offer a full refund for your consultation. We sincerely hope this has provided some clarity and reassurance.
Once again, we apologise for any inconvenience this may have caused. We truly value all feedback, as it helps us to continually improve the care and service we provide.
If there’s anything further we can do, please don’t hesitate to contact our team.
Kind regards,
The DocTap Team
Amazing experience at the Canary Wharf…
Amazing experience at the Canary Wharf branch! So efficient, really communicative and amazing at putting your mind at ease in otherwise worrying circumstances!
23 January 2025
Unprompted review
Reply from DocTap
Dear Abbie,
Thank you for taking the time to leave a review.
We’re so pleased to hear that you had an amazing experience at our Canary Wharf clinic. Our team strives to provide efficient and reassuring care, so it’s wonderful to know we could put your mind at ease.
We truly appreciate your feedback and we will be sure to pass on your kind words to the doctor and the rest of the team.
Thanks again,
The DocTap Team
Fast and easy!
Fast and easy!
Was gaslighted for 2 weeks at my GP who refused to give me an appointment for an obvious infection. When the infection spread and again I was refused in an appointment, my husband booked me a 15-min call at DocTap with Dr Ayomide Noah. In the next 15 minutes I was diagnosed and got my prescription right away. No waiting, no headache, no gaslight. Best service, will definitely use again and recommend.
21 January 2025
Unprompted review
Reply from DocTap
Dear Gloriya,
Thank you for taking the time to share your experience with us.
We’re so pleased to hear that the doctor was able to assist you quickly and efficiently. At DocTap, we strive to provide a seamless and stress-free service, and it’s wonderful to know we could meet your expectations.
Your recommendation means a lot to us, and we will be sure to pass on your kind feedback to the doctor personally.
Thanks again,
The DocTap Team
Recommended
Dr Edwards was thorough, attentive and professional, and issued a referral for a scan. DocTap team were super responsive when the referral letter needed to be amended to provide additional detail. Together, this meant I was able to fill a cancellation, and have the required scan a couple of days after the GP visit.
If ever in need a 2nd opinion, a quicker GP consultation than local practice, or a direct referral, would use again without reservation.
30 October 2024
Unprompted review
Reply from DocTap
Hi there,
Thank you so much for taking the time to leave a review.
We're delighted to hear that you had such a positive experience with DocTap and that we able to provide thorough and professional care. It’s also great to know that our team was able to quickly assist with the amendment of your referral letter to help avoid any delay.
Your feedback means a lot to us, and we’ll be sure to share it with the doctor and the rest of the team.
Thanks again,
The DocTap Team
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