Dino Decking Reviews 

5,336
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,432 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and efficient delivery service, often highlighting the helpfulness and politeness of the drivers who provide timely updates. People are very satisfied with the product quality, describing items as sturdy, robust, and looking fantastic once installed, with many appreciating the ease of installation. The ordering process is frequently noted as easy, supported by excellent advice and responsive staff who are keen to assist with specific needs and rectifying errors promptly. However, some customers also noted issues with delivery experiences, including damaged products, drivers not adhering to agreed communication, or items being left in insecure locations.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality, strength, and ease of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of the... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and efficiency.... See more

Order

Reviewers mention positive feedback about their order experience, highlighting the ease of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was great, delivery quick and easy with driver calling 1hr before to give arrival time. All in all straight forward process from start to finish which is a joy these days. Product is unr... See more

Rated 5 out of 5 stars

Dino’s customer service exceeded all expectations! Everyone I spoke to was helpful and nothing was too much trouble. From the initial enquiry, to next day delivery, even the delivery guy was lo... See more

Rated 5 out of 5 stars

Brilliant service, we purchased their composite fence system for concrete posts to replace our wooden back fence which was in a poor state of repair. Delivery came in a few days, everything was in goo... See more

Rated 5 out of 5 stars

Excellent turnaround of goods and delivery, drivers polite and helpful. Word of warning: written during a heatwave - these decking boards get very hot in direct sunlight when the air temp is 35 Deg... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(5,336)

1,446 reviews in the last 12 months

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Rated 3 out of 5 stars

With the price of the decking I would…

With the price of the decking I would have thought they come with no marks and stored somewhere protected from spillages of some sort that are sticky and after paying £200 in clips I would have thought the decent thing to do would give a drill piece to screw the torch screws in with not try sell me one either that or use normal screw heads apart from that I’m really happy just few things need addressing

8 July 2026
Rated 5 out of 5 stars

The customer service was excellent the…

The customer service was excellent the delivery driver off my decking nothing was a problem to him and he advised and helped with the correct storage for the decking.The delivery time was spot on which meant there was no delay and starting constructing the decking

1 July 2026
Rated 4 out of 5 stars

Great service and products

Ordered some samples great service and good choice of colours but not what we’re looking for at the moment, was looking to Mach what we have these not quite the right colour. But would recommend to friends and family.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

There Samples won’t be the same shade you receive.
Got different shades of one colour and customer support won’t help or rectify the problem. Different batches of the same colour.
Delivery was ok but panels left on hot tarmac with no protection,(so got damaged planks).
Quick to take your money but don’t help after they got payment.
Buy from these at your own risk

7 July 2026
Rated 5 out of 5 stars

Good quality products

Good quality products and a great finish. Preparation notes are essential to ensure a good finish, but the quality of the products are very good.

15 May 2026
Rated 5 out of 5 stars

I can't praise the product or the experience too highly.

After being reassured of the quality by ordering a sample, I placed an order (very simple) and had it delivered within 72 hours. Unfortunately one piece had been damaged in transit however it was replaced without any hassle again within 72 hours.
The fence was easy to erect using the concrete post rails supplied, which just needed cutting to length, again an easy job. It looks great and we are now considering replacing another fence and maybe getting the deck done too.
It is refreshing to deal with a British company and to have such a positive experience.

7 July 2026
Rated 5 out of 5 stars

Great service

Order on Friday delivered on Tuesday great service and nice looking composite skirting boards would highly recommend

14 July 2026
Unprompted review
Rated 4 out of 5 stars

Post size not well explained

Delivery time was great , only thing was we thought we had wrong size of posts delivered , but we were informed that we had to cut posts to size , as they are metal we now need to purchase a grinder to do this!!

7 July 2026

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