Dino Decking Reviews 

5,374
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,485 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting its excellent appearance and ease of installation. The ordering process is frequently highlighted as simple and straightforward, often supported by helpful staff who provide excellent advice. Many people appreciate the fast and efficient delivery service, with drivers often described as friendly and helpful. However, some customers also noted issues with delivery, including products arriving damaged or marked, and unhelpful drivers. A few other people also felt that there were sometimes missing parts or incorrect measurements with their orders.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product quality, ease of installation, and overall... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Order

Reviewers highlight positive aspects of order, often praising the ease and speed of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was great, delivery quick and easy with driver calling 1hr before to give arrival time. All in all straight forward process from start to finish which is a joy these days. Product is unr... See more

Rated 5 out of 5 stars

Great service, prompt responses and lovely Morgan who made things happen. A delay in parts out of stock was explained to us and an apology , however, these things happen and credit to Dino for being u... See more

Rated 5 out of 5 stars

Great purchase experience dealing with Shaun at DD followed by superb delivery and finally ease of assembling my 76 foot fence . The result looks absolutely brilliant and job was completed in just... See more

Rated 5 out of 5 stars

Dino’s customer service exceeded all expectations! Everyone I spoke to was helpful and nothing was too much trouble. From the initial enquiry, to next day delivery, even the delivery guy was lo... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(5,374)

1,484 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer service was excellent the…

The customer service was excellent the delivery driver off my decking nothing was a problem to him and he advised and helped with the correct storage for the decking.The delivery time was spot on which meant there was no delay and starting constructing the decking

1 July 2026
Rated 4 out of 5 stars

Great service and products

Ordered some samples great service and good choice of colours but not what we’re looking for at the moment, was looking to Mach what we have these not quite the right colour. But would recommend to friends and family.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

There Samples won’t be the same shade you receive.
Got different shades of one colour and customer support won’t help or rectify the problem. Different batches of the same colour.
Delivery was ok but panels left on hot tarmac with no protection,(so got damaged planks).
Quick to take your money but don’t help after they got payment.
Buy from these at your own risk

7 July 2026
Rated 5 out of 5 stars

Good quality products

Good quality products and a great finish. Preparation notes are essential to ensure a good finish, but the quality of the products are very good.

15 May 2026
Rated 5 out of 5 stars

I can't praise the product or the experience too highly.

After being reassured of the quality by ordering a sample, I placed an order (very simple) and had it delivered within 72 hours. Unfortunately one piece had been damaged in transit however it was replaced without any hassle again within 72 hours.
The fence was easy to erect using the concrete post rails supplied, which just needed cutting to length, again an easy job. It looks great and we are now considering replacing another fence and maybe getting the deck done too.
It is refreshing to deal with a British company and to have such a positive experience.

7 July 2026
Rated 5 out of 5 stars

Great service

Order on Friday delivered on Tuesday great service and nice looking composite skirting boards would highly recommend

14 July 2026
Unprompted review
Rated 4 out of 5 stars

Post size not well explained

Delivery time was great , only thing was we thought we had wrong size of posts delivered , but we were informed that we had to cut posts to size , as they are metal we now need to purchase a grinder to do this!!

7 July 2026

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