Decoramo Reviews 88

I place a order with this company in September.
Still waiting for my goods.
The customer service provided is absolutely disappointing.
They don’t even updated with your order, so annoyed...
Please be careful when placing an order.
I wouldn’t recommend them at all.

Continued joy!......Light fitting still not arrived and like the previous persons review they have contacted me to say I have to pay Parcelforce for customs duty!
I didnt even know I was importing anything?? I have to question how this is this allowed (TS) - to import something in someones name if they have no knowledge of where its coming from? Seriously DECORAMA - you pay for the overpriced imported fitting and give me a refund.

ordered fitting quoted 10-14 days took 10 weeks
tried to cancel told on its way cant cancel
will have to accept parcel and return
letter from parcelforce saying i had to pay £18.65
customs which i did and was finally credited by company
trying to return parcel given a price of£60.00
dont see why i should incur such costs when lead time given was nonsense
i would not use this company again

I ordered a living room light for my new flat in August, I'm still waiting on the parcel, with no communication from shop/supplier, absolutely shocking, they are advertising as a UK shop but are based in China, should be shut down, the comments and reviews of this company are shambolic! I put through a dummy order a couple of weeks ago, and left items in my basket, customer services were quick to respond and remind me I had items in my basket, along with a discount code for the order if I put it through, but as soon as I replied with my previous order that I'm still waiting on there was no correspondence!

I have had £700 worth of lights from them , yes there is a long delay in getting the products but they have all arrived, one was faulty but another was despatched as replacement, I had to pay two lots of import charges but they refunded immediately despite other poor reviews i have found them very quick to respond and the goods are all as expected

Bought a lamp. Quality was terrible and the remote control was in Chinese (I paid GBP160 for something probably worth GBP30). I decided to return the item, but there is no phone number, and you get only partial or rude answers by email, when they answer at all. This is not a legit website.

I recently placed an order with this company (2 weeks ago) for a 3 tier led chandelier costing £242.

I have had no confirmation email or delivery date. I have emailed them 3 times and had no response.

There is no contact number so can not call

Very angry 😡

Ordered from a uk website but the order is sent to China. After waiting 7 weeks, I’ve been told my order has been lost in Poland. Total cowboys. Still no phone number to contact anyone.

DONT use this company, got suckered in and I really should have done some more research, awaiting a refund from credit card company. It's not a UK company and should be taken down as is illegal.

I would give a 0 review if I could. Avoid this company at all costs. They have stolen my money and will not respond to any of my emails. They have took my money and not delivered all my lights. The ones they have sent are faulty. I have emailed several time to return only to be ignored.

After ordering more than £700 of special chandeliers . I too became nervous over the long delay and wondered if in fact the site was genuine.
With Covid, a delay was accepted but with the order placed on 27July and no news in late august I became concerned. The China Post tracker showed the goods dispatched and in transit and the tracking number seemed valid.
Eventually , the tracking details started to be updated - showing shipment via Poland and - after a few weeks , suddenly all went live with dispatch , booking in, customs clearance, shipment into the UK, transit to Bristol and UPS delivery from the Bristol depot the next day . Sure enough-- the package arrived as estimated on the 14th September .
Imagine my frustration to find Customs had opened the 3x massive 3 tier LED chandeliers . They had
poorly re-packed two and left the third package --or stolen it! .
The Chinese manufacturer had packaged all three individual chandelier boxes as ONE parcel with only ONE address and postcode-thus once separated, the individual Chandelier was simply lost due to customs in Poland.
The original shipment stated 1 of 1--so no one was aware that the parcel had been split by customs and for UPS it was "delivery completed" NONE OF THIS was the fault of Decoramo--no matter how frustrating the matter was.
I emailed Decoramo within 3 hours of the delivery and requested a refund for the one missing chandelier. Within two hours , I received a confirming emails from Decoramo
to state that my credit card had been credited with one third of the cost .
Now that is prompt service and the site is genuine. It seems from checking that many people - myself included ,expect air freight from China and a fast delivery -- not so any more for standard delivery --so expect 6-7-8-10 weeks to elapse before the goods suddenly appear.
Such a prompt refund shows a company that is reputable in its response , so the moral is "--be patient in the current circumstances" monitor the tracking --it does work with China post --and type the right name in your emails -- DECORAMO.co.uk --not Decoramer

The product I bought was not as shown on the website (I essentially received a piece of cardboard) it also had fundamental parts missing (i.e. the pens). Decoramo offered a refund if I returned the product to China. I did so at a cost of £7. They claim to have refunded the purchase price (£20), but have not. They also refuse to refund the postage, despite misleading me about the purchase then sending me a faulty product. They cannot communicate well in English and now ignore my emails about my refund and the postage. I would sincerely avoid this company as I am £27 out of pocket and have nothing to show for it.

Recent reviews are not encouraging ! ! !

HOWEVER . . . . the product was received very quickly and was good quality, though not suitable for my need. Supplier did not question that as I had sent clear explanation. They accepted return to UK and agreed credit promptly though it took a week to reach my account.
Advice : pay by CREDIT card (not DEBIT)

SCAM! Do not buy from these.
Pretent to be UK based with warehouses in Italy and Germany. Yet from China. Give fake tracking numbers which never get updated. I ordered £800 lights 6 weeks ago after being promised them within 2 weeks. They fob you off via email and have no phone number. They also lied and told me the carrier was parcel force, when I checked it wasnt. Ive claimed a refund (chargebank) via my bank. This website needs taking down!!!

Ordered 5 lights, three separate designs. Three of the lights arrived relatively quick but the remaining 2 never showed. There tracking is a joke and not fit for purpose. After numerous emails they refunded for the two missing lights. These two lights were in white and I cannot find the same ones anywhere else so I’m really disappointed. I will never order from this company again as our experience has been nothing short of shambolic

Can only agree with all other comments..ordered 3 lights ...1st come undamaged after 15 days...second came totally wrecked after 20 days...3rd item has been in Chinese postage system for 20 days...been trying to get a refund they just say they are in transit ...total joke...con artists...WATCHDOG here I come

This is an awful company. It's a scam. I ordered three lights, one turned up about 6 weeks later and the other two never arrived. I recieved a refund for the two that didn't arrive but now I have one light that I can't use. AVOID

This is a total scam. I ordered a number of items from their Instagram advert and almost two months later one item was cancelled for no reason, refund promised and never received and the others have tracking numbers that never update. I spoke to both ParcelForce and DPD and they say that the tracking indicates that a label was created but the items have never been received by a courier and must still be in China. Finally one item arrived with no instructions or power cable. They eventually set me a photo of what's supposed to be done which is nothing like what they advertise on the website and I still can't make it work. They have no telephone number to call and they reply to emails sporadically with messages palming you off to wait longer. One over a month ago said that the item was already in the UK but ParcelForce say neither they nor their counterparty in China have never received a package. I have asked for my money back but they don't respond.

Ordered 2 wall lights which had a about a week order date. Finally arrived nearly 2 months later to find the wrong colour lights and they were absolute rubbish. I have emailed to say they are wrong and want refund but no reply. Don’t not order anything from this site EVER!

Disaster. Shame I can't give -5 stars. I placed an order and asked to cancel it within 48hrs just to be told it is impossible as it was shipped. 45 days passed and still no item. Customer service is as good as talking to a tree in the woods. Keep providing me with different tracking numbers none of which is real.