Darwin Insurance Reviews 

62,554
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 20,553 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the extremely straightforward online application process, very clear policy details, and exceptionally competitive pricing options available for modern motorists. Many people find the official website exceptionally easy to navigate and truly appreciate the prompt, hassle-free delivery of all necessary policy documents straight to their inbox. However, some customers also noted minor pricing discrepancies or slight technical issues when finalizing their initial quotes online. A few reviewers experienced unexpected quote variations during the sign-up process that occasionally required contacting customer support to confirm the correct pricing details.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the costs are very competitive and affordable... See more

User experience

Customers had positive experiences with user experience, consistently praising the straightforward and simple... See more

Website

Reviewers express high satisfaction and appreciation regarding the website experience, consistently noting... See more

Service

Customers consistently note positive experiences with service, highlighting competitive pricing and helpful... See more

Value for money

Reviewers highlight positive aspects of value for money, expressing general consensus that prices are very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only purchased insurance with Darwin 3days before I needed to claim 😭 (an unfortunate bump with a deer). I phoned the claims line and spoke with a lovely lady called Emma who was just amazing at ke... See more

Company replied

Rated 5 out of 5 stars

A very patient young lady called Elieh spent quite a while finding my insurance quote and going through every detail with me. Such a refreshing change to actually speak to a human instead of an auto... See more

Company replied

Rated 5 out of 5 stars

Easy on line sign up with competitive pricing. Live chat on line, very helpful. Documents emailed speedily & easily downloaded. Very happy with my new insurers Darwin

Company replied

Rated 5 out of 5 stars

Darwin was easy to find on an internet search and its procedures were easy to carry out as in giving my details and answering questions. Once done I had no problem printing off my new insurance c... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Company

Written by the company

Ready to Help: Our claims customer service team are the same people behind some of the UK's best-known brands, so you know you're in good hands when you need help. Smart Pricing: We've developed a smart pricing system to provide a price based on you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(62,554)

20,387 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Darwin insurance was cheaper than…

Darwin insurance was cheaper than previous insurance giving same cover
Advisor was very helpful

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Amanda. We're delighted to hear that you found our insurance to be more affordable than your previous provider while offering the same coverage. It's also wonderful to know that our advisor was very helpful. Thank you for your positive feedback! Rachel

Rated 5 out of 5 stars

Easy to switch and start a new policy

Easy to switch and start a new policy, straight forward process and well priced insurance.

18 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi there. We're so pleased you found the process of switching and starting a new policy straightforward, and that our insurance was well-priced. Thank you for your positive feedback! Rachel

Rated 4 out of 5 stars

Excellent service and excellent value…

Excellent service and excellent value for money.

17 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi there. We're so pleased you experienced excellent service and found our offerings to be of great value. Thank you for your positive feedback! Rachel

Rated 4 out of 5 stars

It was quick and easy

It was quick and easy

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Janga. We're so pleased to hear that you found the process to be both quick and easy. Thank you for your positive feedback! Rachel

Rated 5 out of 5 stars

Found them on compare the meerkat ,very…

Found them on compare the meerkat ,very good price ,easy to set up online very happy so far

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Carol. We're so pleased you found us through Compare the Meerkat and that our price was very good. It's great to hear the online setup was easy! Rachel

Rated 5 out of 5 stars

Very easy to buy the car insurance…

Very easy to buy the car insurance online and found it cheaper than other companies.

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Christina. We're so pleased you found it easy to purchase your car insurance online and that our prices were more competitive than other companies. Thank you for your positive feedback! Rachel

Rated 5 out of 5 stars

Very competitive price and good range…

Very competitive price and good range of cover.

9 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Julie. We're so pleased you found our pricing very competitive and that you were happy with the range of cover. Thank you for your positive feedback! Rachel

Rated 5 out of 5 stars

Vehicle Insurance Renewal

The process of my vehicle insurance renewal was very quick and easy. Everything was outlined clearly and processing acceptance of the insurance was easy to achieve as well.

18 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Val. We're delighted to hear that your vehicle insurance renewal process was quick and easy. It's great that everything was clearly outlined and accepting the insurance was simple to achieve. Rachel

Rated 5 out of 5 stars

Fast simple and good price

Fast simple and good price

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Gary. We're so pleased you found our service fast, simple, and that you were happy with the good price. Thank you for your positive feedback and the five-star review! Rachel

Rated 5 out of 5 stars

Very easy on line process

Very easy on line process. Great communication in verification of details recorded. I was fully informed of the ongoing process and confirmation of the cover and policy details were sent to me immediately.

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi John. We're delighted to hear you found our online process very easy and that our communication regarding your details was great. It's wonderful that you were fully informed throughout the process and received your policy details immediately. Rachel

Rated 5 out of 5 stars

Easy way to get my car insurance…

Easy way to get my car insurance excellent service

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Sheena. We're so pleased you found it an easy way to get your car insurance and received excellent service. Thank you for your positive feedback! Rachel

Rated 5 out of 5 stars

Very good policy at a very reasonable…

Very good policy at a very reasonable price

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Andrew. We're so pleased you found our policy to be very good and that you were happy with our reasonable pricing. Thank you for your positive feedback! Rachel

Rated 4 out of 5 stars

Full prices

Very easy to fill out policy. And price .

18 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi there. We're so pleased you found our policy easy to complete and our pricing suitable. Thank you for sharing your positive experience! Rachel

Rated 5 out of 5 stars

Price was very competitive and policy…

Price was very competitive and policy was easily arranged!

17 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Allan. We're so pleased you found our pricing very competitive and that arranging your policy was easy. Thank you for your positive feedback! Rachel

Rated 5 out of 5 stars

The lady who dealt with my insurance…

The lady who dealt with my insurance quote was very helpful and explained everything to me very polite

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi Graham. We're so pleased to hear that our team member was very helpful and explained everything to you in a polite manner. Thank you for your wonderful feedback! Rachel

Rated 5 out of 5 stars

Car insuranceContacted Darwin through comparison…

Contacted Darwin through comparison site and I was VERY happy with the service. I spoke to Micky and he was more than happy to find an even better insurance than I thought.
He was courteous, friendly and very informative.
I would definitely recommend this company.

10 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

Hi there. We're so pleased to hear you were happy with the service and that our team member was able to find you an even better insurance policy. It's wonderful that you found them courteous, friendly, and informative, and that you would recommend us! Rachel

Rated 5 out of 5 stars

Easy and quick

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're pleased to see we made it quick and easy for you. Thanks for your five star review! Christy

Rated 5 out of 5 stars

I heard of Darwin from Money Saving…

I heard of Darwin from Money Saving Expert, I then went onto the Darwin site and filled out an application for the 2 cars that we own. They had previously been insured together. When I received the renewal notice, although the cost had not gone up a great deal I thought it worthwhile getting another quote. In doing so I have saved over 2 hundred pounds.

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're so pleased to hear that you were able to find a more affordable car insurance option with us and save a significant amount. We appreciate you choosing Darwin! Christy

Rated 4 out of 5 stars

Calistan

Great customer service

15 September 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're so pleased to see you're happy with our customer service. Thanks for your review! Christy

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look