Crystal Cloud 9

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Rated 5 out of 5 stars

Super convenient service! Plenty of products to choose from and a range of prices to suit any any pocket book. Delivery is always speedy and they offer superlative customer service. Generous incent... See more

Company replied

Rated 5 out of 5 stars

This place is the bomb! Excellent quality and reasonable prices. Add customer service and you absolutely cannot go wrong. I’m awaiting my 5th order now. Weight on flower is always a bit over and... See more

Company replied

Rated 5 out of 5 stars

Definitely one of the best services out there. Always fresh new flower, and a great selection of premium quality products. The prices are amazing too, keep an eye out for those Flash Sales! you will... See more

Company replied

Rated 5 out of 5 stars

I’m on my 3rd order with these guys and they blow it out of the park every single time !! :) I’ve tried 3-4 different strains all amazing !! Hash / shatter & the distillate syringes are all supe... See more

Company replied

Company details

  1. Cannabis store

Written by the company

Crystal Cloud 9 is an on online dispensary in Canada focused on providing our customers with top-quality Indica, Sativa and Hybrid marijuana flowers, concentrates, edibles, CBD, magic mushrooms and handy cannabis accessories at affordable prices while providing first-class customer service. All products undergo careful in-house testing, then given the CC9 Stamp of Approval before presenting them to you in our shop. Reliable fast, free ExpressPost delivery Canada-wide for orders over $140.


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All reviews

(201)

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Rated 5 out of 5 stars

Searching

Came across this site when shopping for a better deal then I had and it turns out they have really good stuff for a good price with discounts offered and the shipping was fast other then the usual Canada Post Covid delay l. Thanks I was definitely pleased

11 June 2021
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Reply from Crystal Cloud 9

We are thrilled that you found us during your search and that you enjoyed your first order! Thank you for taking the time to provide your feedback on our products and service. We look forward to continuing to serve you.

Rated 5 out of 5 stars

Below par on this order and issue was resolved!

Quality of product was below par on this order . CC9 addressed the issue when notified. Great customer service.

11 June 2021
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Reply from Crystal Cloud 9

We are very sorry to hear that you were not happy with the products on your recent order with us. We will be reviewing these strains and will adjust on the rating/price accordingly. We will also reach out to you by email to hopefully fix this issue. Thank you for your time and business.

Rated 4 out of 5 stars

Amazing customer service

Amazing customer service. Good products, would try these guys out again

10 June 2021
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Reply from Crystal Cloud 9

Thank you very much for your kind words! We are happy that you enjoyed our products and would give us a try again.

Rated 5 out of 5 stars

Happy

All 4 strains were good smelled and smoked great my favourite is definitely the purple Kush out of the 4 I ordered (kraken, space queen, Alaskan thunder fu$k were the others also ordered some crumble from golden monkey extracts not to sure about it though it’s different it’s was supposed to be cookies and cream but smells like lemons no complaints will defiantly order more

5 June 2021
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Reply from Crystal Cloud 9

We appreciate you taking the time to leave your feedback on our products. We hope that you continue to enjoy what we have to offer :)

Rated 5 out of 5 stars

I highly recommend crystal cloud 9 to…

I highly recommend crystal cloud 9 to everyone. I especially like the edibles, I like to try something new every time and every time I do I am not disappointed. So c’mon people get your orders on now!! Guarantee love at first sight when you get your order from these match makers lol.

18 May 2021
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Reply from Crystal Cloud 9

We appreciate all the love and support from you. We are always expanding our menu and want to thank you for your suggestions on new products to add. We will keep you updated on all the new products we think you'd be interested in. Cheers!

Rated 5 out of 5 stars

second order

second order, service and product very good.

14 May 2021
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Reply from Crystal Cloud 9

That's nice to hear that your second order was just as good as your first. Thank you so much for your continued support.

Rated 5 out of 5 stars

Great price and high grade

Great price and high grade. Finally found my all time go too

14 May 2021
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Reply from Crystal Cloud 9

That is awesome to hear that we are you go to :) we appreciate your business and will continue to provide you with the best products and service.

Rated 5 out of 5 stars

I genuinely can’t say enough good…

I genuinely can’t say enough good things. Fast and friendly service. Great selection. Thank you!!

10 May 2021
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Reply from Crystal Cloud 9

We appreciate your continued business and your kind words about our business. We hope to continue to serve you with the products you are looking for!

Rated 5 out of 5 stars

My first expierence

Representative I had contact with was very helpful. I believe her name was Bella she answered and provided any and all information I had asked about. Had great knowledge of product and was super polite and nice. Shipping was great as well as packing. Overall was a amazing first expierence.♡

9 May 2021
Unprompted review
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Reply from Crystal Cloud 9

We are so happy that you had such a positive experience with us! Thank you so much for trying us out :) we hope that we can find other products that you enjoy and suit your needs.

Rated 5 out of 5 stars

These guys are fantastic!

These guys are fantastic!! Super fantastic weed ( their Jack the Ripper is one of the best I’ve tried, this is my go to strain) Super fantastic customer service, the person actually texted me to make sure I received my product, even though it wasn’t late, they just wanted to make sure😎
Highly highly recommend

6 May 2021
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Reply from Crystal Cloud 9

We really appreciate your kind words and recommendation! That is so great to hear you enjoy Jack the Ripper, it is one of our current top favourites. we're happy to hear that you received your order on time and that you enjoyed everything!

Rated 3 out of 5 stars

1st time purchase

I found the delivery time to be fair and the quality matched the price point I was hoping for more of an indoor flavour to the Pink Bubba as my local dispensary has some great pinks in stock but not at that price point. Amnesia Haze was nice for the mornings.

4 May 2021
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Reply from Crystal Cloud 9

We appreciate your feedback regarding our products and service. We hope we can find exactly what you're looking for in the future. Please reach out to us by email if you decide to try us again in the future, we will be happy to help you find the most suitable products for you!

Rated 5 out of 5 stars

Great customer service

Great customer service. Enjoyable smoke.

28 April 2021
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Reply from Crystal Cloud 9

Thank you for giving your feedback. We're so happy to hear that you enjoy the products you ordered!

Rated 5 out of 5 stars

Another wonderful experience

My order arrived a day earlier than the expected delivery date , the customer service was beyond exceptional and ofcoarse the products that I ordered were all top notch .

27 April 2021
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Reply from Crystal Cloud 9

That is great news that your order arrived earlier than expected. Thank you so much for your providing your feedback regarding our customer service and products. We appreciate your continued support and business.

Rated 5 out of 5 stars

Received my first order the other day…

Received my first order the other day and i am very pleased with the process and product. Will be ordering again

26 April 2021
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Reply from Crystal Cloud 9

Thank you for taking the time to provide your feedback! We look forward to continuing to provide you with the best products and service.

Rated 5 out of 5 stars

I purchased online for the first time

I purchased online for the first time, from CC9. Outstanding prices, selection, product descriptions, customer service. I will be ordering again. You don't need to shop anywhere else.
Thanks again CC9

26 April 2021
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Reply from Crystal Cloud 9

Thank you for choosing us as your #1 online dispensary! We are glad to have met your expectations and that you are satisfied with everything that we have to offer.

Rated 5 out of 5 stars

First time buyer 5 stars!

First of all I’d like to say I received first class service from questions regarding my order before I placed it and after. I put an order in online and used the live chat. It took under 72 hrs to reach me no problems. Products are top shelf and as advertised. I always grab a sativa and an indica so I’m covered for the whole day if you know what I mean ;). I bought Cali Bubba, Sour Diesel, and Diamond OG all flower. I am impressed with these guys and will definitely buy from them again. (I have tried many online dispensaries) Well played CC9 keep up the fantastic service.

26 April 2021
Unprompted review
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Reply from Crystal Cloud 9

We appreciate you sharing the positive shopping experience you had with us! We are so pleased to hear that your order arrived safely and that you enjoy the products you received. Thank you in advance for your continuing your business with us. We are excited for you to try our other products :)

Rated 5 out of 5 stars

Fast shipping and great product

The package came very quick and the product was definitely what I was looking for!

26 April 2021
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Reply from Crystal Cloud 9

That is wonderful that we are able to provide you with what you are looking for. Please let us know if there are other products you are interested in that we don't carry yet! We are always looking to expand our shop.

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