Crystal Cloud 9

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Rated 5 out of 5 stars

Super convenient service! Plenty of products to choose from and a range of prices to suit any any pocket book. Delivery is always speedy and they offer superlative customer service. Generous incent... See more

Company replied

Rated 5 out of 5 stars

This place is the bomb! Excellent quality and reasonable prices. Add customer service and you absolutely cannot go wrong. I’m awaiting my 5th order now. Weight on flower is always a bit over and... See more

Company replied

Rated 5 out of 5 stars

Definitely one of the best services out there. Always fresh new flower, and a great selection of premium quality products. The prices are amazing too, keep an eye out for those Flash Sales! you will... See more

Company replied

Rated 5 out of 5 stars

I’m on my 3rd order with these guys and they blow it out of the park every single time !! :) I’ve tried 3-4 different strains all amazing !! Hash / shatter & the distillate syringes are all supe... See more

Company replied

Company details

  1. Cannabis store

Written by the company

Crystal Cloud 9 is an on online dispensary in Canada focused on providing our customers with top-quality Indica, Sativa and Hybrid marijuana flowers, concentrates, edibles, CBD, magic mushrooms and handy cannabis accessories at affordable prices while providing first-class customer service. All products undergo careful in-house testing, then given the CC9 Stamp of Approval before presenting them to you in our shop. Reliable fast, free ExpressPost delivery Canada-wide for orders over $140.


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(201)

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Rated 5 out of 5 stars

Amazing dispensary

I found these guys a few weeks ago, and I am so glad that I did. If you are having hesitations, rest assure they are legit! Awesome weed, awesome prices, and top notch customer service.

25 January 2022
Unprompted review
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Reply from Crystal Cloud 9

We are so happy that you gave us a try and that we did not disappoint! Thank you for your support and for recommending us.

Rated 5 out of 5 stars

What a fabulous shop

What a fabulous shop! Beautiful selection of crystals. Fran, the owner is friendly, helpful and extremely knowledgeable. Delighted with my purchases today and will no doubt be back.

8 January 2022
Unprompted review
Rated 5 out of 5 stars

This place is the bomb

This place is the bomb! Excellent quality and reasonable prices. Add customer service and you absolutely cannot go wrong.
I’m awaiting my 5th order now. Weight on flower is always a bit over and generally only takes 3 days till I receive it.
Yeah there’s the occasional seed in it. Bonus for me.
Did I mention customer service??
Ask a question and you get a knowledgeable answer. Looking for a particular strain? Ask and they will let you know availability etc.

3 January 2022
Unprompted review
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Reply from Crystal Cloud 9

We are very grateful that you have continued your business with us! Your ongoing support means the world and we will always keep the high standard no matter if it's the 1st order or the 100th. It's always a pleasure chatting with you and I look forward to speaking with you again!

Rated 5 out of 5 stars

Excellent Customer Service

The customer service at CC9 is unparalleled. My parcel had some issues being delivered and customer service made every effort to ensure my delivery in a timely manner, going above and beyond what you would expect. Strongly recommend their service as the product is great too!

31 December 2021
Unprompted review
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Reply from Crystal Cloud 9

We want to thank you for working with us to resolve the issue about the delivery of your package. It's disappointing to see when packages are being delivered unsafely, but we're glad that you ended up receiving it. Thank you very much for sharing your experience with us.

Rated 5 out of 5 stars

Been using Crystal Cloud 9 for a few…

Been using Crystal Cloud 9 for a few months now. Couldn't be happier. Really friendly and helpful Customer Service. Have a great variety of products and affordable prices. Definitely one of my go to MOM'S.

6 December 2021
Unprompted review
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Reply from Crystal Cloud 9

We're very happy to hear you're enjoying our products and our customer service has been helpful to you. We look forward to continuing to provide you with the best products and service!

Rated 5 out of 5 stars

The customer service is the best

The customer service is the best. Their product is quality.
Glad a friend recommended them.

12 November 2021
Unprompted review
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Reply from Crystal Cloud 9

Hi, Deb. Thank you for taking the time to provide your feedback :) we are also happy that your friend recommended you!

Rated 4 out of 5 stars

All is good

These guys go above and beyond. Buds are excellent but came with seed. You be the judge.

8 October 2021
Unprompted review
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Reply from Crystal Cloud 9

Thank you very much for taking the time to leave your feedback. We are sorry about the seed house found in your flower. We will contact you by email to hopefully resolve this issue.

Rated 5 out of 5 stars

Positive experience

I ordered a sack of Jet Fuel from Crystal Cloud 9 and it is great. Burns nice and smells so good. Nice sized buds and great trim. Very satisfied and would repeat. Thanks Bella.

24 September 2021
Unprompted review
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Reply from Crystal Cloud 9

That’s wonderful you liked the overall quality of our Jet Fuel. We look forward to you trying out our other products and we appreciate your future business and support

Rated 5 out of 5 stars

100 stars!

We just received our first order and it’s great! It even came a day early! Excellent choices and amazing prices. Will be ordering again soon!! If I could give 100 stars I would!!

10 September 2021
Unprompted review
Crystal Cloud 9 logo

Reply from Crystal Cloud 9

Your kind words mean so much to use. We try our very best to provide a large selection to choose from with fair prices. See you again soon :)

Rated 5 out of 5 stars

Awesome dispensary

Awesome dispensary! Fast delivery and GREAT buds ! Always sweet deals and the taste and high are 👌 .. what's not to love?!

1 September 2021
Unprompted review
Crystal Cloud 9 logo

Reply from Crystal Cloud 9

We appreciate you providing your feedback on our products and service. Glad to see you’re enjoying everything and our deals!

Rated 5 out of 5 stars

Great products

Great products! Very happy each time I order. I will continue to order in the future.

1 September 2021
Unprompted review
Crystal Cloud 9 logo

Reply from Crystal Cloud 9

Thank you for your business, Randy! We hope to continue to keep you happy on all your future orders :)

Rated 5 out of 5 stars

This is the real thing

Hi guys ( & gals :) This place is the real thing. No scam or monkey biz. Fast shipping, well wrapped. Good CS. I took quite a few different strains but for now Sour diesel is my fave for day time. Great energy, not much confusion. A keepers IMHO.
I haven't found the night time version.Something that really did the trick. Close but not quite. Maybe staff could direct me toward the best(s) indica couched locked flowers? :) $$ $$$ $$$$? Thanks

Anyway. Great place, cheers from Montreal

Jeje

21 June 2021
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Reply from Crystal Cloud 9

Your positive feedback and kind words made our day! Thank you so much for sharing your experience with us. We are happy to hear that you enjoyed Sour Deisel and we will contact you regarding the best Indica strains we recommend :) talk with you soon!

Rated 5 out of 5 stars

Awesome products

Awesome products. Best site I have found for quality and price!
Very responsive customer service.
Definitely recommend!
I will be reordering over and over!

16 June 2021
Rated 4 out of 5 stars

Great service had seeds in a product…

Great service had seeds in a product and they looked after us

16 June 2021
Crystal Cloud 9 logo

Reply from Crystal Cloud 9

Thank you very much for working with us to resolve the issue with the seeds. We appreciate your understanding and for continuing your business with us!

Rated 5 out of 5 stars

This is a great site

This is a great site. The catalog is well-informed and user friendly. Delivery was super quick. The flower is lush and potent and pricing is good. The customer service was excellent - helpful and friendly. Big fan!

15 June 2021
Crystal Cloud 9 logo

Reply from Crystal Cloud 9

That is so wonderful to hear that you had a great shopping experience with us and the first impressions were positive! We appreciate your kind words regarding our customer service as well.

Rated 5 out of 5 stars

Great customer service

Great customer service, impressed with all of the products I got! Would recommend ordering from here and I will be ordering again!

15 June 2021
Crystal Cloud 9 logo

Reply from Crystal Cloud 9

We are so thrilled to hear that you enjoyed your first order with us :) We hope to see you again soon.

Rated 5 out of 5 stars

Crystal Cloud 9 great prices and…

Crystal Cloud 9 great prices and perfect counts along with really fast delivery I will be ordering from them again in the near future.

14 June 2021
Crystal Cloud 9 logo

Reply from Crystal Cloud 9

That is awesome to hear that you enjoyed your first order with us. Thank you for giving us a try and we're excited for you to try our other products :)

Rated 5 out of 5 stars

Awesome!

Super fast delivery, Great quality for a solid price I'll definitely be back!

13 June 2021
Crystal Cloud 9 logo

Reply from Crystal Cloud 9

We appreciate your positive feedback! The CC9 team looks forward to your next visit and to serve you again.

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