A full week for a store pick up is excessive. Hardly an express delivery. In store service was excellent. I won't order click and collect again.
Company replied
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See what reviewers are saying
Website clear and easy to look at products. Ordering straightforward. Collection smooth at store who notified when goods available. Shirts very comfortable to wear, good quality material and accurate... See more
Company replied
I was bitterly disappointed with my last on line purchase of a swishy skirt in camel. The skirt would have been lovely except for the fact it was very,very creased on arrival. I hung it straight awa... See more
Ordered a few things from Cotton Traders now very easy to place order and have it delivered to my local store. Both cardigans feel lovely and soft and good choice of colours. Definitely recommend the... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Rivendell Garden Centre, Mill Lane, WA8 3UL, Widnes, United Kingdom
- 0151 422 0613
4.5
Excellent
214 reviews
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Easy to order
Easy to order, delivered as promised to our safe place, great quality great value for money.
21 November 2025
Reply from Cotton Traders - Widnes
We are happy to hear the order was delivered as expected, and that you find our products to be of great quality and value. Thank you!📣💕🚚
A full week for a store pick up is…
A full week for a store pick up is excessive. Hardly an express delivery. In store service was excellent.
I won't order click and collect again.
30 April 2026
Reply from Cotton Traders - Widnes
We are sorry to hear that our Click and Collect service did not meet your expectations. Our stores have one delivery day per week therefore we always advise it can take up to 7 days for a Click and Collect order. Thank you for taking the time to leave a review.
Kind regards,
Niamh
Reply from Cotton Traders - Widnes
Thank you for taking the time to leave a review. We're glad our staff were helpful and friendly when you visited our store and contacted us by phone.
Great company delivery very fast goods…
Great company delivery very fast goods great price and quality
9 April 2026
Reply from Cotton Traders - Widnes
We appreciate you taking the time to leave a review. We are so happy to hear that our delivery and products met your expectations.
Lovely cardigans
Ordered a few things from Cotton Traders now very easy to place order and have it delivered to my local store. Both cardigans feel lovely and soft and good choice of colours.
Definitely recommend them.
2 April 2026
Reply from Cotton Traders - Widnes
We appreciate you taking the time to share your feedback. We're happy to learn that you find it very easy to place an order and have it delivered to your local store. It's great you like the soft feel and colour choices of the cardigans.
Website clear great value and quality products.
Website clear and easy to look at products. Ordering straightforward. Collection smooth at store who notified when goods available. Shirts very comfortable to wear, good quality material and accurate sizes at very competitive price Thank you
2 April 2026
Reply from Cotton Traders - Widnes
Thank you for taking the time to leave a review. We appreciate you letting us know that you find our website clear and easy to use, and the ordering process straightforward. We're happy to hear that collection at the store was smooth and that you find the shirts comfortable, good quality and accurately sized.
Cotton Traders is like a virus
Cotton Traders is like a virus! BEWARE! They add TRACKING COOKIES to their emails!!!
I ordered one pack of 3 T Shirts. Didn't sign up to receive emails, but started being bombarded with them. Clicked their 'unsubscribe' button and still keep getting emails. Written an email of complaint which has been ignored and I'm still getting emails.
I am going to complain to the ICO because this is a privicy issue.
12 April 2026
Unprompted review
Reply from Cotton Traders - Widnes
Hello Tom C,
Thank you for your feedback and we are sorry you have not received a reply to your email.
We currently place cookies on a device to improve our site functionality to give the best onsite customer experience, and to present targeting marketing to our customers. Details of all cookies used and what they do are listed on our Privacy page.
We are continually improving our customer experience and will take on board your comments.
As we requested further information from you and not received a response, we would be grateful if you could either resend the email to customerservice@cottontraders.com or call our Customer Care Team on 0161 286 4321 so this can be investigated.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
Carolyn
Customer Support Team
Easy site to use items arrived on time…
Easy site to use items arrived on time good quality.
26 March 2026
Reply from Cotton Traders - Widnes
Thank you for your positive review. We are so happy you found the site easy to use, received items on time and liked the quality.
Easy to order
Easy to order, easy to collect and easy to return. Staff were friendly and helpful. The only issue was that the jacket looked darker on the website.
26 March 2026
Reply from Cotton Traders - Widnes
We are happy to hear the order, collection, and return processes was easy. We appreciate your feedback regarding the jacket's color. We will review the website's image.
I found the perfect jeans but they fade…
I found the perfect jeans but they fade very quick, they are thinner than normal jeans so wear quickly but are comfortable, bought 3 pairs for work.
Some clothes here are in my opinion are expensive for what they are but do have a few nice things from time to time.
I purchased my first pair from a shop in a garden centre and the staff member was awful, she was very off handed and acted like I had invaded her space. But I didnt let her ruin my day
22 October 2025
Reply from Cotton Traders - Widnes
Hello Yvonne,
Thank you for your review.
I am sorry to hear of the problems you experienced with the jeans and the service you received in store.
I have passed on your comments to the store who will look into this further.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Having collected my order today
Having collected my order today, I needed to return 1 of the items, I took it back and Clare was very helpful and patient in sorting it out for me and re ordering the item, she is a credit to the company.
20 March 2026
Unprompted review
Reply from Cotton Traders - Widnes
We appreciate you taking the time to share your experience. We're happy to hear that you received helpful and patient assistance with your return and reorder. We value your feedback!
Great Company
I have to say the quality of clothes from Cotton Traders is a 100% and for such a good price to, I have recently asked there Customer Service for help and they went above and be-honed to help me have a great out come for me the customer, they certainly respect and appreciate you as the customer and want you to come back if you need anything else, which I have done and do quiet often for my self and my Hubby
24 February 2026
Reply from Cotton Traders - Widnes
Thank you for your lovely review. We're delighted to hear that you are happy with our service and the quality of our clothes. We appreciate your kind words and continued support. 😊
Easy to collect and easy to return
Easy to collect and easy to return. Prompt refund.
19 February 2026
Reply from Cotton Traders - Widnes
We appreciate your feedback and are happy to learn that collection and returns were easy, and you received a prompt refund.
Reply from Cotton Traders - Widnes
We are glad to hear you found our website easy to use and that you benefitted from our click & collect service.
Awesome
Easy to order, great quality, well packaged and quick delivery, can't complain at all.
Awesome
3 February 2026
Reply from Cotton Traders - Widnes
We appreciate your positive review. We are so happy to learn that you found it easy to order, with great quality, well-packaged items, and quick delivery.
Technology glitch
I ordered on line for delivery at nearest Cotton Teaders shop. I received an email to tell me the item had been despatched. A few days later I received an email asking me to review the item which I had not yet received. I phoned the shop and was told the item was there but they had experienced a problem with the computer system. Normally an email is automatically generated when goods are delivered to shop but it wasn't working.
The staff at the shop were very helpful and I was able to collect my goods which I am happy with.
5 February 2026
Reply from Cotton Traders - Widnes
We appreciate your feedback and are sorry you experienced issues with our email system and the delayed notification. We're glad the staff were helpful and that you are happy with your goods. We will investigate the notification problem.
Not happy with delivery of 1 item
I have made several purchases in the last couple of months and had you asked for this review a few days ago I would have given you 5*. The reason for the 3 is that my last order, a polo shirt, was delivered by Evri to the wrong address. It was delivered to Stansted Avenue not 23 Hamble Drive. My address
4 December 2025
Reply from Cotton Traders - Widnes
Hi Fiona
We really appreciate you taking the time to share your experience. We're so sorry to hear that your recent order was delivered to the wrong address. We'll investigate this issue with Evri to prevent similar delivery errors in the future. Thank you so much for your order and for bringing this to our attention.
Lisa P
Reply from Cotton Traders - Widnes
Hello Roy
We really appreciate your positive feedback; we are so happy you were pleased with the good quality and quick delivery.
Reply from Cotton Traders - Widnes
Hi
Thank you sharing your feedback ,its great to hear that returns were quick and easy, and our staff were helpful! Thank you for your order and lovely comments it means a lot to us.
Quality!
You can always rely on Cotton Traders for good quality goods at competitive prices. My go to for almost everything.
27 November 2025
Reply from Cotton Traders - Widnes
We appreciate you sharing your positive experience. We're so happy to learn that you find our goods good quality and competitively priced.
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