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Cotton Traders Reviews 

210,697
•
TrustScore 4.5 out of 5

4.4

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 31,860 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the excellent quality and value of products, often noting their good fit, comfort, and durability. Many appreciate the quick and efficient delivery, with items arriving promptly and well-packaged. People also highlight the easy ordering process and first-class customer service. However, some customers noted issues with delivery, particularly concerning specific couriers leading to delays or lost parcels. A few also experienced inconsistent sizing, with garments sometimes being too long, too small, or not matching expectations. Occasionally, concerns were raised about product quality, such as items having faults or not accurately matching descriptions.

What people talk about most

Product

Customers had positive experiences with product quality, fit, and value, often praising items as well-made... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality of clothes, items,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with items... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent and prompt.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, an upper average raincoat, keeps completely dry and is of a really nice fit, however have a few things about quality. Expected the raincoat to be a bit more warm to wear, was feeling cold on... See more

Company replied

Rated 5 out of 5 stars

I ordered a pale lemon blouse but unfortunately, the colour was very pale & didn't look good on me, I arranged to return it via my local Cotton Traders shop at Evesham Country Parks (Twyford) they wer... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Paid for next day delivery but goods didn’t arrive. Not cotton traders fault but evris. Cotton traders gave me a delivery refund. So can’t fault them

Company replied

Rated 5 out of 5 stars

Excellent quality at a very reasonable price. Ideal for everyday wear, comfortable with an expandable waist for those long lunches. Machine washable and quick drying. Would recommend to anyone wanti... See more

Company replied

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211K reviews

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4.4

All reviews

(210,697)

30,354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I am still awaiting my order

I am still awaiting my order. I was told by couriers they had it 7 days ago then I was told it was delayed. I complained and Evri customer services contact me every day but say it seems to be lost somewhere. I stopped having them to my house as parcels never turned up so I chose to have it sent to my local parcel shop and they still don't seem to be able to manage that. Very disappointing.

9 July 2026
Rated 1 out of 5 stars

I'm still waiting for refunds

I'm still waiting for refunds for two returns which were received by Cotton Traders last Monday (13th) and Wednesday (15th) respectively (it's now Sunday). I have to pay for goods at the time of dispatch - i.e prior to receipt - I would therefore expect prompt treatment of refunds, at the very least within 24 hours of receipt!

9 July 2026
Rated 2 out of 5 stars

Try item on straight away

Purchased a pair of trousers because I had previously bought trousers from Cotton Traders. I ordered the same size as the first pair but unfortunately didn't try them on as I assumed the fit would be the same. Sadly this isn't the case the new pair are huge. The size ordered was a 16 but these look and wear like at least an 18. They look ridiculous as they are so big so having worn them once I won't be wearing them again as I feel embarrassed to be seen in them.

9 July 2026
Rated 3 out of 5 stars

Quality of goods is always good from…

Quality of goods is always good from this company. Prices are too high though.
One item received had wrong size and wrong item in the packet although tagged label correct. Checked returns but it would've cost me to return the item which would've been wrong considering the fault wasnt mine. Couldn't contact Customer service who didnt answer & ran out of 28 days to resolve
Disappointed with cost of return for faulty packaging error. Cost should be waived and made clear on returns info.

17 June 2026
Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used click and collect and although it seemed to take longer than home delivery, it was very straightforward.
I purchased a lightweight waterproof in jade, having already purchased the orange one and I am happy with both.

9 July 2026

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