Cotton Traders Reviews 

211,593
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of products, finding them comfortable, well-fitting, and appreciating the easy ordering process and reliable service. Many reviewers frequently highlight the swift and prompt delivery of their orders, which often arrive quickly and in good condition. However, some customers noted significant delivery delays, with orders taking longer than expected or even missing items, often attributed to the shipping carrier. A few others also reported inconsistent product sizing, with items being too short or colors differing from expectations, and experienced communication issues with customer service or incomplete orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, fit, and comfort, with many praising items as... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the convenience... See more

Service

Clients share positive opinions on service, consistently praising its excellence and efficiency. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more

Company replied

Rated 5 out of 5 stars

Been Cotton Traders customers for many years, so am well aware of the quality and value of their clothing ranges. These items came to the usual good standards, competitively priced. Ordering through t... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Cotton Traders for years. I keep coming back because I'm consistently very pleased with the quality, fit, styling and prices of the goods on offer. I mostly buy clothes, but... See more

Company replied

Rated 5 out of 5 stars

I order quite regularly from Cotton Traders and I never have been disappointed so far. The products are great, of good quality and they are a good fit. There are plenty of promotions too which come u... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(211,593)

31,294 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comfortable trousers

Quick dispatch, accurate delivery estimate and regular email updates. Great casual trousers in several lengths (not always available to women, as clearly we're all the same height.......!), ideal for travelling.

18 July 2026
Rated 2 out of 5 stars

Evri is how you’re valued …. Rubbish

The products are the quality you pay for, but the delivery via Evri a disgrace. Cotton Traders need to learn that the impression of their company doesn’t stop when the order is placed. Customers need the product. I complained three times and on the end had to resort to phoning very early to even get anyone in customer service. Dealt with you for 30 years but won’t again until I can rely that I will get the product.

29 July 2026
Rated 5 out of 5 stars

Nice shorts for everday use

Nice shorts for everday use. I bought them at a reducrd price & were good value. I wouldnt have bought them at the original price.

Made of nice cotton. They fit nicely, but not sure whether they will shrink?? I will find out soon.

14 July 2026
Rated 3 out of 5 stars

Cotton traders

I buy things in the sale because it's dear. I like a bargain. The quality is good. The range is good. The sizes are good. I wear mainly cotton, so it's ideal.

21 March 2026
Rated 4 out of 5 stars

Very customer focused, good, but don't trust the size chart!!

I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downside is that their size chart for women's clothing is useless - everything is enormous - try ordering 1-2 sizes smaller than it says on the chart!

1 June 2026
Rated 1 out of 5 stars

Abysmal delivery service

The feedback request was for 'the experience' of my recent purchase which, to me, includes delivery and that was abysmal. if I had known Evri was the courier I would not have placed the order. Even though I was in awaiting delivery, the package was left outside, where anyone passing could have pinched it, and my doorbell wasn't even rung. Unfortunately, this is typical of Evri. I accept I haven't bought a lot from Cotton Traders recently but, if Evri continues to be used, I will not be buying any more.

19 July 2026
Rated 5 out of 5 stars

Missing order …

I phoned re next day delivery 4 days down still not arrived. Lady checked everything but 1 item still in stock reordered for me reimbursing for item no longer in stock and next day delivery cost. Coukd no guarantee goods would arrive in time for our holidays day but she was polite dealt with problem immediately

19 July 2026
Rated 1 out of 5 stars

Received part order had no notification…

Received part order had no notification of when other part of order would arrive. Visited shop to ask if they knew what was going on. They kindly phoned customer service and I was then informed that the order would not be completed. It feels if I hadn’t gone to the shop I’d still be waiting.

19 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking the time to place your review. I am sorry to read that we couldn't fulfill all of your order. Sometimes when we get to the end of the line if the stock file is incorrect the item can get stuck on picking at the warehouse and we have to manually remove it and process a refund.
We are sorry for any inconvenience that this has caused you.
Kind Regards
Michelle

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