From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... See more
The Co-op I feel has always been a a good company for many, many years. I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.... See more
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Company details
- Insurance Company
- also in
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
5K reviews
Asks customers to review
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The renewal was easy & straight…
The renewal was easy & straight forward. Scott was very professional & helpful.
2 October 2026
Unprompted review
Reply from Co-op Insurance
Hi Mr Mcintosh
Thank you for leaving us a review. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.
Kind regards
Aysha
It was the price that got me hooked
It was the price that got me hooked. It was way cheaper than any of the others I had been looking at. The comparison for making a claim and what I would have to pay were roughly the same. This was completed on line in roughly 5 minutes.
30 September 2026
Able to speak to a human being
Able to speak to a human being, instead of hoping that the info given on line is correct, there is someone there to help and advise you if there is something you are unsure of.
2 October 2026
Unprompted review
Easy,helpful and efficient
Easy,helpful and efficient. Perfect service with no faff.
1 October 2026
Unprompted review
every was easy to set up on the…
every was easy to set up on the Internet and the price was just right
20 September 2026
Reply from Co-op Insurance
We are happy to hear that our online process was simple and affordable for you. Thank you for sharing your feedback.
Kind regards
Jemma
The Co-op Pet Team 🐾
“Shameful practices “
23rd September I wrote a review about my car insurance and the change of police 4 months down the line. To be told my details have been passed on and I would get a phone call. 8 days on and I’m still waiting for this said phone call. SHAME on you Co op I hope in the next 8 months I don’t have to get in touch with you if I break down or worse.
1 October 2026
Unprompted review
Reply from Co-op Insurance
Hi Mr Gibbs
Thanks for taking the time to leave us your review. I'm sorry to hear you have not yet received a phone call from the correct team regarding your car insurance. I have passed your details over and requested for them to call you to as soon as possible discuss your concerns further.
Kind regards
Leanne
Spoke to a lovely lady called Julie who…
Spoke to a lovely lady called Julie who helped me out with my new policy. She was very helpful and took her time to explain everything.
1 October 2026
Unprompted review
Reply from Co-op Insurance
Hi Mr Lyall
Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We'd be happy to help again anytime.
Kind regards
Aysha
Very good price
Very good price
Booked a single trip , so good I chose this again later in the same year
Cover is perfect
29 September 2026
Was a quick process and cheap price…
Was a quick process and cheap price will all the extra's
29 September 2026
wonderfull
29 September 2026
First Class service
I received first class, compassionate support today from Neveen at Co-Op insurance . I had inadvertently taken out, and paid for, insurance that I did not require. She effectively and efficiently cancelled that insurance and replaced it with a more appropriate policy at a considerably cheaper rate. The whole process, over the phone, was done politely at a pace that I was comfortable with.
1 October 2026
Unprompted review
Reply from Co-op Insurance
Hi Mr Bentley
Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with your new policy and how our colleague supported you when you called. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
Excellent service from Coop
Excellent service from Coop, price very reasonable, easy to renew
1 October 2026
Unprompted review
Good deal and easy
28 September 2026
Effective and efficient service with a…
Effective and efficient service with a good product at a reasonable price
28 September 2026
Very quick and efficient service and it…
Very quick and efficient service and it was the cheapest quote
27 September 2026
The website was easy to navigate and…
The website was easy to navigate and getting a quote was straightforward
27 September 2026
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