Co-op Insurance Reviews 

Is this some kind of wind up? I may have received a refund after numerous emails phone calls and crying but you still haven’t dealt with my complaint which was logged with you on the 28th of September. It is now the 7th of October and you’ve never ever responded I think it’s disgusting and how dare you say that it’s all resolved? It isn’t resolved deal with my complaint and stop trying to pretend to everybody that it’s been sorted because it has not

Well, I’ve just received a phone call and all I cannot say is thank you Tom
Absolute wonderful customer service is the only person out of the five that I have spoken to that seems to have some flipping common sense and so where they made a mistake so now I Amin looking forward to having my full refund and I’m looking forward to having my complaint dealt with because all of this could’ve been avoided if the first person that I’ve spoken to had got his head out of the clouds and done the job that he was paid for

Update 11 emails sent but still NO RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Looks like I will have to do a chargeback on my card. Thankfully I have proof of the cancellation being requested before the 14 days I have emailed proof and I also have an email back from the co-op confirming the time and the date of the cancellation so I really don’t understand why they’re trying to keep half of the premium. I feel they’ve made a mistake somewhere in their office and they don’t wanna hold their hands up and they wanna drag me over the Coles and make me wait weeks and weeks and weeks for them to sort this issue out. I’m sorry but that’s unacceptable. I’m going straight to my card company.

I don’t even know where to start five emails 4 phone calls. I cancelled my policy for travelling insurance on 13th day I called to doublecheck they received my cancellation documents. I was told by a person on the phone that yes it had been cancelled and I would receive an email to confirm,I didn’t receive email
I telephoned, after a 14 minute conversation with the gentleman I was told,Yes it has been cancelled. You receive a full refund. Still never received an email phoned up the next day. Same rubbish told me on the phone. Still no email phoned up this morning. Four times each time they said oh yes it’s been cancelled. finally gets an email. It’s been cancelled as of today and they’ve only refunded half of the premium. I have now spent a total of 6 1/2 hours in phone calls over two day period still to be given the runaround I do not recommend this company at all avoid them at every opportunity they are brokers.

I can never recommend this company. I’m gonna cancel my funeral plan with them and I am never dealing with this company again. I am shocked and disgusted that they would treat somebody like this in this day and age you expect the co-op to be trustworthy but they’re not. I don’t even think they’re the co-op anymore. I think they’re brokers and this is something brokers quite often. Do I will not let this matter rest I require the rest of my premium back thank you

Easy to navigate, great price , covering all needs for a single trip for two people 🌟🌟🌟

Quick and convieant site to navigate, competitive quotes

It was so easy to understand and to follow instructions

excellent service and price although took a while to get through on phone.Noveen was extremely polite and helpful.

I have been a Co-op home insurance customer for 3 years and received a renewal offer of £465.32 for my policy renewing on 3 September 2026.

Unfortunately, the renewal email went into my junk folder and I missed the payment deadline. I accept that the policy therefore lapsed, and I take responsibility for not making the payment in time.

However, when I contacted Co-op, I was told they could no longer honour the £465.32 renewal price because the policy was now being treated as a new policy. I was quoted £601.99, and when I went ahead with the insurance because I did not want to remain uninsured, the price had changed to £602.11.

I also asked whether the new policy could be backdated to 3 September so that there would be no gap in my insurance, but I was told this was not possible.

I explained that the renewal email had gone into my junk folder and have now changed my email settings so this won't happen again. I have also asked Co-op for a text reminder for future renewals.

What I find particularly disappointing is that I had already been given a renewal price of £465.32, and the price had remained the same throughout the renewal period. I was then faced with paying around £137 more after the policy lapsed.

I have paid the new premium because I need the insurance, but I have now made a formal complaint and requested a transcript of today's phone conversation.

I hope Co-op will review the circumstances and reconsider both the price difference and the gap in cover.

Straight forward with a fairly quoted rate. Covers my medical conditions which do not have any day to day impact without rejection of big premium uplift.

the assistant on the phone was very helpful clear explanation

Easy and quick

Easy, self explanatory and very competitive price.

Would recommend to anybody so easy and great prices will use again

Thanks for the great price and purchase, from a trustworthy company

Easy to understand and very straightforward questions , very pleased with price quoted .

Good price but not that easy to negotiate site

My elderly mother, 86, had co op car insurance last year. It was around £390 which I thought was high considering, her car is locked in garage and she only uses it for shopping a few days a week, no more than a mile or two away. The following year she gets a quote from them of £588.89 So I help her out by finding Saga insurance for £324.00 a big saving. Bearing in mind she doesn’t use a computer, so I printed her Saga policy off for her. She then paid a water board refund cheque into the wrong bank account so I helped by transferring it back to one she uses for bill paying. It was then I noticed the co op had taken £588.89 out of her account and she now had two insurances policies on her small Toyota Aygo. I tried to access her co op account and got locked out. I then accessed an email I set up for her because she can’t do it herself. I find the new policy and there is a link. I gain access only to find they had put her on Auto Renewal. Strange how her insurance doubled the following year. I find these practises of auto renewal being implemented, very suspect and annoying. For unsuspecting elderly people it is a nightmare. Auto renewal should be off as standard and only on if you opt in. I dare bet they all do this. I cancelled the insurance but they charged her for the pleasure. She’s now out of pocket thanks to the shady practises of Auto Renewal. Doubling the money because it’s on Auto Renewal is shameful. We will not be using them ever again. Just make sure your Auto Renewal is not opted in if you go with them or you may get a shock the following year. They charge you £35 pound to cancel, and charge you for whatever days you didn’t notice you had their insurance. Ours was nearly £50 in fees. Thank God she put a cheque in the wrong bank account otherwise we would not have known they’d taken her money. To say I was livid was an understatement. I was mad enough to write this review just to warn others.

Apart from the initial automated voice section the experience was ok. Hate the automated voice section as it didn't always understand my response.

I was very pleased with the price and how easy it was to get insurance from you