Co-op Insurance Reviews

4,367

•

4.4

Insurance Company

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Review summary

Created with AI, based on recent reviews

Looking at 1,267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive and affordable pricing, often finding it to be the best value compared to other providers. Many people praise the helpful and friendly staff, noting their efficiency and clear explanations when assisting with policies. The user experience is consistently described as easy, straightforward, and simple to navigate, whether online or over the phone. However, some customers noted difficulties with the phone system, experiencing long waits or issues with automated options when trying to reach support. A few other people also felt that renewal prices were unexpectedly high, with some reporting significant increases or difficulties changing policy details.

What people talk about most

Price

People report positive experiences with price, often finding competitive rates and good value for money, even... See more

Service

Consumers find service to be positive, with many reviewers reporting quick, easy, and fuss-free experiences... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and simplicity of the application... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, friendly, and understanding... See more

Staff

Reviewers mention positive feedback about staff, often describing them as friendly, helpful, and... See more

Reviews shaping this summary

The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more

Company replied

The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing

Company replied

Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more

Company details

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

Contact info

United Kingdom
coop.co.uk/insurance

4.4

Excellent

4K reviews

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All reviews

(4,367)

1,118 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

A day ago

Building and Home Contents Insurance

Clear information about my Policy and received helpful advice which made it easy to decide on necessary changes for renewal and payment to my satisfaction. Overall satisfied with the pricing and policy to meet my requirements.

31 July 2026

Unprompted review

A day ago

Site was easy to manoeuvre and it was…

Site was easy to manoeuvre and it was quick to get quote. All done in a few minutes.

30 July 2026

2 days ago

Shop around for pet insurance.

I held the pet insurance policy with CO-OP last year. At renewal price nearly doubled (no claims made and dog still
Only 5). Found the identical policy with CO-OP on comparison site much cheaper than renewal. Rang CO-OP to see if they would just apply the price to the existing policy but couldn’t/wouldn’t so I let the old poicy lapse and bought the same policy again as a new customer. Completely stupid and a waste of time. My advice - shop around as a new customer every year regardless!!

8 July 2026

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

3 days ago

Clear and friendly phone conversation.

The person I spoke to on the phone was courteous and friendly. She explained everything to me very clearly and was actually fun to talk to, which helped me to relax.

29 July 2026

Unprompted review

Reply from Co-op Insurance

3 days ago

Hi Ms Brislee

Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.

Kind regards
Aysha

5 days ago

Everything was explained clearly and my questions were answered in a very understandable way.

Everything was explained clearly and efficiently

27 July 2026

Unprompted review

Reply from Co-op Insurance

3 days ago

Good afternoon Mrs Moore

Thank you for taking the time to leave us a review. It's great to hear that all of your questions were answered clearly. We look forward to serving you again in the future and continuing to provide you with excellent service.

Kind regards
Aysha

5 days ago

Very helpful staff member ,thoroughly…

Very helpful staff member ,thoroughly covered all details.

27 July 2026

Unprompted review

Reply from Co-op Insurance

5 days ago

Hi John

Thank you for your kind words, it’s great to hear you had a good experience with our team member. We look forward to serving you again in the future and continuing to provide you with excellent service.

Kind regards

Aysha

Jul 24, 2026

The advisor was very friendly and…

The advisor was very friendly and helpful top marks

24 July 2026

Unprompted review

Reply from Co-op Insurance

5 days ago

Hi Judith

Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.

Kind regards
Aysha

Jul 24, 2026

No customer services?????

I have Coop home insurance. It's impossible to speak to someone on the phone ? To answer my queries on line I need a policy number which I cant find. So it's impossible to contact them to find my policy number . Absolute worst company services ever .

24 July 2026

Unprompted review

Reply from Co-op Insurance

5 days ago

Good afternoon

We’re sorry to hear you feel this way. We’d like to clarify that customers can contact our UK based phone teams during our opening hours which are Monday-Friday 8am-8pm, Saturday 8am-5pm and Sunday 9am-4pm. If you don’t know your policy number, our live chat team can also locate your policy using your personal details such as name and address etc. we appreciate your feedback and will continue to review how we make our contact options clearer.

Kind regards

Aysha

Jul 22, 2026

Very competitive & easy to complete.

No fuss, no problem. Straight forward & very competitive. I missed something & had to ring up but easily put right & would certainly recommend coop car insurance.

20 July 2026

Unprompted review

Reply from Co-op Insurance

Jul 23, 2026

Hi Malcolm

Thanks for taking the time to leave us a 5* review! We're pleased to hear you found the process straight forward and the price was competitive. Thanks for insuring with us.

Leanne

Jul 22, 2026

Professional attitude .

We weren’t sure about some aspects of our home insurance renewal, Emma guided us in a clear, polite and helpful way. Excellent service.

22 July 2026

Unprompted review

Reply from Co-op Insurance

Jul 22, 2026

Hi Chris

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Emma. Thanks for your positive feedback.

Kind regards
Leanne

Jul 22, 2026

Easy to renew and price has lowered.

22 July 2026

Unprompted review

Reply from Co-op Insurance

Jul 24, 2026

Hi

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the quote offered is competitive. Thanks for insuring with us.

Kind regards
Leanne

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person.
Then made some slight changes over the phone, answered the phone promptly and agent very helpful.
So far very pleased but yet to make a claim!!!

18 July 2026

Reply from Co-op Insurance

Jul 21, 2026

Hi Kenneth

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the price quoted was competitive. Thanks for your positive feedback.

Kind regards
Leanne

Jul 19, 2026

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