Conroyremovals Reviews 116

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, friendly, and helpful attitude, noting their efficiency and care with belongings. The service, including communication and the moving process, is frequently highlighted as excellent, making stressful moves much easier for many. The delivery service is also highly regarded, with many people reporting on-time arrivals and careful handling of their items. However, some customers experienced dissatisfaction with the product, specifically regarding the condition of their belongings upon arrival, with reports of damaged or improperly handled items. Additionally, a few people mentioned issues with customer service and communication regarding delivery times and updates, leading to longer-than-expected waits and uncertainty.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, courteous, and timely... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the smooth process, with... See more

Product

Users describe ambiguous interactions with product. Many customers report issues such as missing items,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication from start to... See more

Based on these reviews

Rated 5 out of 5 stars

Great experience overall with Conroy Removals! Communication was clear and helpful throughout our long overseas move. The transport took a little longer than expected, but everything arrived safely in... See more

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Rated 5 out of 5 stars

We were very impressed with Conroy Removals. They did a facetime to work out the exact square meterage of our belongings, gave us an immediate quote and informed us of the moving process. We moved fro... See more

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Rated 5 out of 5 stars

I have now used Conroy Removals on two occasions. Shipping my goods from overseas to Brisbane in January 2025 and back to the UK in September 2025. From start of process, eg Katerina coming to the pro... See more

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Rated 5 out of 5 stars

Professional Team of Movers from start to finish The whole team at Conroy Removals bent over backwards, from the first phone call until the actual move, to make our shift as seamless as possible.... See more

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Rated 1 out of 5 stars

Sydney to UK. Packers left a whole drawer of belongings unpacked. Had to go out on a separate shipment - still waiting after 6 months! Hasn’t even left Sydney! Did not disconnect car battery (schoo... See more

Rated 5 out of 5 stars

Following a long process (caused by us) we were finally able to accept a quotation for our move from Batemans Bay in NSW to Invercargill in NZ. The whole process flowed through from th... See more

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Rated 5 out of 5 stars

We are beyond greatful for the teams we dealt with getting our belongings from NZ to Melbourne. We were informed of every step along the way, communication was prompt. The Taranaki team were very in... See more

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Rated 5 out of 5 stars

I am extremely pleased with the service we received; Mount Maunganui, NZ to Leppington, Sydney, AU. Every step of the journey we were kept informed. Everyone involved was lovely. We had awesome pac... See more

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Rated 5 out of 5 stars

The team were very responsive with any queries I had about timing and delivery, and were also flexible with delivery date given I lived away from the final delivery point. The onsite team were cheerfu... See more

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Rated 5 out of 5 stars

Thanks Abbin Abraham for easing the process of moving our things from Auckland to Perth. Your patience and awesome customer service made our move (12 boxes in total) easy and stress-free. I would also... See more

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Rated 5 out of 5 stars

Right from my initial contact with Conroys to the actual pack and move everything went smoothly, the guys were professional, affable, innovative and just fantastic to deal with. The guys mostly aske... See more

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Rated 5 out of 5 stars

I have used conroys twice now BNE - AKL and AKL - BNE my experience was wonderful. Communication was great their Staff handled my property with care and were lovely . I was also kept up to date with... See more

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Rated 5 out of 5 stars

Great communication from start to finish. On time and the guys tackled a difficult site without any issues. Friendly professional and got the job done without fuss. We highly recommend the guys at Con... See more

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Rated 5 out of 5 stars

The communication was very good, regular text messages as to what stage we were at for our shipping container. The guys that did the delivery were polite and placed the furniture where it was needed.... See more

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Rated 5 out of 5 stars

Clint and his son were great. We had great communication with Conroy since we arrived in Australia. Everyone was very professional and friendly and nothing was a bother. Everything got here safe and s... See more

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Rated 2 out of 5 stars

Only 1 person sent to pack house, 2nd day everyone rude and frustrated. Absolutely no communication about where our container is at, delays and delivery date. All it takes is a phone call but I ha... See more

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Rated 5 out of 5 stars

This was our second time using Conroys to move. Nici was my first contact and helped us with a very complicated situation concerning our move keeping in constant contact throughout. The removalists w... See more

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Rated 1 out of 5 stars

We were quoted 4-5 weeks to ship our stuff from Melbourne to NZ. It’s 6 weeks and we are still waiting for our things to be bio security cleared and delivered. One item to be searched are the Christma... See more

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Rated 5 out of 5 stars

The Townsville crew were outstanding and extremely friendly and helpful. We were impressed how efficient and careful they were loading our possessions. Would definitely recommend them. This is the sec... See more

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Rated 2 out of 5 stars

Very happy with the prompt collection of our table. Unfortunately the delivery timeframe was extremely short notice (less than 24 hours), and the recipient was not in town. We had to arrange s... See more

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Rated 5 out of 5 stars

All done in time, very professional team with Layth as a team leader!, friendly m the star yo the end of the process had been everything clear and easy with Conroy, i will recommend them any time. My... See more

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Rated 5 out of 5 stars

My dealings with Conroys, particularly Liz, were excellent. Liz communicated frequently and let me informed of progress of our delivery of goods from the UK into Adelaide. Dealings with Steve and... See more

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Rated 5 out of 5 stars

Great service, goods arrived from overseas, were cleared by customs, great communication from Elizabeth at Conroy, everything went very smoothly, even the 2 lads who delivered the goods to our door we... See more

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Rated 5 out of 5 stars

I had a good experience in using Conroy Removals - they provided constant updates and were helpful with filling in custom forms, etc. I only had one box moving back from the UK and they made it an eas... See more

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Rated 5 out of 5 stars

Really good commmunication and super helpful from start-to-finish. Quoted up to ten weeks, and got it done in 8-9, so am happy. We looked at a couple of different companies to make the moved form A... See more

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Rated 5 out of 5 stars

Decent folk. After a miserable experience with a UK Shipping agency whom I understand they are partnered with, Conroy showed consideration and compassion. They were easy to communicate with and p... See more

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Rated 5 out of 5 stars

We recently had two moves with your company one delivery last week and one delivery this week. Our international move was booked through Anglo Pacific in the UK. The 2nd move we booked with you inters... See more

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Rated 5 out of 5 stars

Great experience from start to finish, i moved from Australia to Switzerland and cannot fault anything as all went really well, great communication etc. Would def use Conroy again if evee moved again... See more

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Rated 5 out of 5 stars

Our move from Mandurah WA to the Sunshine Coast Qld went very smoothly. We were kept informed along the way and the staff were helpful and friendly. We have used other removal companies in the past, h... See more

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Rated 5 out of 5 stars

I contacted Conroy by online searching. I received helpful, courteous and timely service. I needed to juggled pick up from me and delivery to my daughter in Brisbane. All was achieved without any issu... See more

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Rated 5 out of 5 stars

Conroy removals was absolutely amazing. My contact details were incorrect but Liz still managed to contact me and arrange delivery as well as helping me fill out all the forms. The delivery arrived on... See more

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Rated 5 out of 5 stars

It’s was a smooth transition for the relocation from NZ to Australia from the very start with Conroys. Had constant updates with the progress right up to the delivery to our address in Australia. Woul... See more

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Rated 5 out of 5 stars

Great communication and helpful from the first contact, Liz explained everything well and let us know when something needed doing. Delivery was easily planned and my goods were delivered on time an... See more

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Rated 5 out of 5 stars

My personal effects left UK courtesy of 1st Move International who engaged Conroy Removals Brisbane for the final part of the journey. Conroy Removals kept me updated throughout the ship's arrival, cu... See more

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Rated 5 out of 5 stars

I booked my shipment from the UK with Anglo Pacific who engaged Conroy as partners. Conroy's communication was superb at each stage. I would definitely use them again

Company replied

Rated 5 out of 5 stars

We moved from Ballarat, Victoria to Hervey Bay, Queensland. From the outset we were concerned about the move as we had not previously done a move over such a large distance, however the professionalis... See more

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Rated 5 out of 5 stars

TOP MARKS TO CONROY REMOVALS From my first phone call to start the process of moving our personal effects from NZ to our place in Elbow Valley Warwick we had nothing but professional and effic... See more

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Rated 4 out of 5 stars

Staff were helpful and kept me appraised with updating where my shipment was and when it would be received.I gave 4 stars as my shipment did have breakages .This was unfortunate , but may have been p... See more

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Rated 5 out of 5 stars

Great communication every step of the way. From the moment a date was set for my furniture to be packed and collected in the UK to the day it was delivered in Brisbane, I was informed of every step, t... See more

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Rated 1 out of 5 stars

It took over a month to ship, from the day shipment picked up from auckland( 26th Aug) waiting to fill containers. Arrived in perth on 17th oct, but again took a month to deliver (22 Nov) af... See more

Rated 5 out of 5 stars

We are very pleased with the excellent service provided by Conroy for the Australian part of our international move. Their team handled everything smoothly — from customs clearance to delivery, un... See more

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Rated 1 out of 5 stars

Sydney to EU. We got fed a lot of lies by their salesman (on their heavier side) when signing up. Timeline all wrong and terrible experience overall.

Rated 5 out of 5 stars

Arrived on time with great communication. Not a single thing damaged. Friendly staff from admin team to the delivery guys. Fast, efficient. Cannot fault.

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Rated 2 out of 5 stars

Overall my experience was disappointing. I specifically asked that my belongings were sent to NZ early, I would rather pay storage at the other end so that I could receive them as close to my arrival... See more

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Rated 2 out of 5 stars

I was given a timeslot, but the delivery did not arrive, and I got no calls to say that they would be late. I rang to check on the position and was told that the driver was on route and would call... See more

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Rated 1 out of 5 stars

Absolutely would not ever use them again. I would have an easier time pulling my teeth out manually with a hand mirror and pliers than dealing with this company. No accountability, no responsibili... See more

Rated 5 out of 5 stars

Conroy was the Oz partner for the firm we engaged in the UK. They picked up comms seamlessly and always responded to my emails. As soon as our gear was cleared (which they handled) it came to us in ou... See more

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Rated 5 out of 5 stars

We have never moved our furniture back from one country to another. And this time we decided to move stuff from Brisbane to Auckland. I read the reviews from others and can honestly say it was the... See more

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Rated 5 out of 5 stars

The team that uplifted my furniture on Tuesday also delivered it to me on Thursday. I couldn't be happier with the service. They were careful, efficient and polite. A great experience all round

Company replied

Rated 5 out of 5 stars

I used Conroy for international shipping, What an amazing company, The service was exceptional with clear communication. I was provided with a number of quotes, and a main contact person which was gre... See more

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Rated 1 out of 5 stars

Professionally packed by your movers yet So many precious things broken. Surf boards ruined by being stored on their tips for 10 weeks. Leg broken off dining table. Terrible and would not recommend t... See more

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Rated 4 out of 5 stars

Editing my review as I realised that much of my complaint is with the UK section of our shipping experience (Pickfords) and not with Conroy. Hidden costs once the items had been shipped (to Australia... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

The Conroy story began way back in 1972 in Napier, New Zealand. Back then, we only had a few trucks and our mum had to answer the phone. What made it ring was our can-do attitude – a willingness to go the extra mile to help families move on with life. Fast forward to today and the Conroy Group has grown into one of the largest removal and logistics companies in Australasia. With nine branches throughout New Zealand and seven branches in Australia, we’re taking our unique style of logistics and relocation services further by the day. Together with our trusted partners, we move goods around Australasia and move families around the world. To favourites like New Zealand, Australia, the UK, the USA, Canada and Europe. Across Asia, South Africa and South America.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Was updated every step of the was…

Was updated every step of the was fantastic customer service staff and the operation staff service was fantastic all round a great service

18 March 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for the great review, John. We're thrilled you were happy with the service we provided. All the best settling into your new place.
Kind regards
Conroy Removals

Rated 1 out of 5 stars

Horrendous experience

We used Conroys for our Gold Coast move and my parents Gold Coast move. My parents had their things taken in 2 trucks and put in storage for a few weeks at Conroys depot in Ipswich. When the items were delivered many things were missing. When questioned, the staff member advised that there was nothing more in the storage unit. All their personal belongings, photo albums, historical family tree information, clothes, crockery, kitchen utensils and some electronic devices gone. Conroy employees are thieves, they took advantage of 2 old people on day of uplift and stole from them plain and simple. I lodged a complaint that went nowhere. My parents called Conroy many times only to be told very abruptly there was nothing they could do and to call the police. My mother is heartbroken that her memories are probably in landfill somewhere once the Removalist’s realized there was nothing of real value. The removal for my own goods was no better, many items damaged, mirror broken, fridge dented, cupboards with chips out of them. They didn’t store things in trucks carefully with blankets as buffers to prevent damage. They put a hole in the wall at new property and scratched timber floors dragging furniture around. It took over three months and countless phone calls to have them send their repair man to fix wall. I was even told by one of their own staff that they are nothing but “lying bastards”. Would never recommend Conroy removals or use them again. If I could give no stars I would.

22 October 2025
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Hi Kandy
We’re very sorry to read about your experience and the impact this has had on your family. We understand how upsetting this situation must be, particularly given the sentimental value of the items mentioned.

We have responded to your parents via another review platform requesting further details, including their job reference number, so we can escalate this directly to management for a full investigation.

As soon as we receive that information, we will ensure the matter is formally reviewed.

Kind regards
Conroy Removals

Rated 5 out of 5 stars

No Stress Removal Company

I have had a wonderful experience with Conroy Removals Australia. Their Communication, Information about the process and final delivery was outstanding.
Will definitely use Conroy again.

16 February 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for the great review, Frank. We're thrilled you had a stress-free moving experience. That's we always strive for.
All the best settling into your new home.
Kind regards
Conroy Removals

Rated 2 out of 5 stars

Only 1 person sent to pack house

Only 1 person sent to pack house, 2nd day everyone rude and frustrated.
Absolutely no communication about where our container is at, delays and delivery date. All it takes is a phone call but I had to chase for all updates.
Picked up November, still not delivered in at end of February! Advised 2 months and its been close to 4 months, wirh no confirmation of day and time of unpacking.
The only great service was sales and after you've signed the dotted line no one wants to own communication or answers that you have.
We went over to Australia with crown, cant fault them but we've discovered you get what you pay for -which is lower cost for delayed goods, no communication and no one cares because you pay on the day of uplift!

21 November 2025
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Hi Mel
We’re really sorry to hear about your experience and the frustration this has caused you.

This is not the level of service we aim to provide. We’d like the opportunity to look into the delays and communication concerns you’ve raised. Could you please send us your job reference number so we can escalate this to management for review and provide you with a clear update?

Thank you for bringing this to our attention — we do take feedback seriously and want to help resolve this for you.

Kind regards
Conroy Removals

Rated 5 out of 5 stars

This was our second time using Conroys…

This was our second time using Conroys to move. Nici was my first contact and helped us with a very complicated situation concerning our move keeping in constant contact throughout. The removalists were prompt, quick and friendly and Conroys would definitely be the first people I contact if I need to move again.

17 February 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for the great review. We're thrilled you had another good experience with us. We appreciate your loyalty and would love to help again if you ever need to move. All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great Service

I contacted Conroy by online searching. I received helpful, courteous and timely service. I needed to juggled pick up from me and delivery to my daughter in Brisbane. All was achieved without any issues. The people I dealt with were helpful and friendly. It was all done in a timely manner.

5 February 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for the great review, Rudolph. We're pleased we could help with a smooth move for your belongings between yourself and your daughter. Happy to help any time!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

excellent job from packing to deliverie…

excellent job from packing to deliverie at my country home in France , of the souvenirs of my dear aunt
in

4 February 2026
Unprompted review
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Reply from Conroyremovals

Thanks for the great review, Francois. We're so pleased to hear all went well, especially with your precious souvenirs!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

I had a good experience in using Conroy…

I had a good experience in using Conroy Removals - they provided constant updates and were helpful with filling in custom forms, etc. I only had one box moving back from the UK and they made it an easy process!

24 December 2025
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks so much for the great review! We’re glad to hear the team kept you in the loop and made the customs side of things nice and easy — even for just one box. No move is too small for us! Thanks for choosing Conroy Removals and all the best.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent service all round

Very happy with all aspects on Conroy Removals, from the original quotes to pick up, storage and delivery.
Office staff and removalists were all friendly and attentive.

19 December 2025
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for the great review, Campbell. We're really pleased you were happy with all aspects of our service and that our staff were friendly and attentive. All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent service

My personal effects left UK courtesy of 1st Move International who engaged Conroy Removals Brisbane for the final part of the journey. Conroy Removals kept me updated throughout the ship's arrival, customs clearance and delivery arrangements.  I was very impressed with the speed with which my personal effects were delivered to me after they were released by Customs. The delivery team were both friendly and efficient.  Thank you for making this part of my move a stress free experience. 

13 January 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thank you for the great feedback. We’re pleased to hear our Brisbane team kept you informed and delivered your effects promptly. It’s great to know the delivery was friendly and stress-free. All the best settling into Australian life.
Kind regards
Conroy Removals

Rated 3 out of 5 stars

Watch Out For The Extra Charges!

"Your delivery is prepaid to normal access only. Normal access is to ground or first floor above via 1 set of stairs only (elevators are excluded).

Based on the information provided for your delivery residence, it is outside the normal access terms and is what we class as difficult access.

This incurs a additional fee which is based on the size of your shipment. The additional fee for your size shipment is $150.00."

The above three paragraphs are taken from an email I received prior to my goods being delivered. I live on the top floor of a seven storey unit block. Access is really simple & the two lovely delivery guys had no trouble whatsoever in bringing the six boxes up to my unit via the elevator. When I told them I had to pay an extra $150.00 for the privilege, they were quite frankly astonished. As a result I have only given a three star review as I do not like being ripped off to the tune of $150.00! And that's in addition to the $442.00 I had to pay for the quarantine & customs clearance fees! The rest of the service was quite adequate.

9 January 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Hi Ian
Thank you for sharing your experience and feedback. We’re sorry to hear that the additional access fee caused frustration. We aim to be as clear as possible about our access terms and any extra charges, but we appreciate your perspective. We’re glad the rest of the service met your expectations.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Stress-free move from Auckland to Australia

Thanks Abbin Abraham for easing the process of moving our things from Auckland to Perth. Your patience and awesome customer service made our move (12 boxes in total) easy and stress-free. I would also like to mention Rachel Wallace in the Auckland shop, great communicator on the phone and in person. The boxes have arrived on time and in great condition.

1 October 2025
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thank you for your wonderful feedback, Lynn. We’re delighted to hear Abbin and Rachel made your move from Auckland to Perth easy and stress-free. We appreciate you choosing Conroy Removals.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Everything arrived in good condition

Everything arrived in good condition. I picked up from their office in Melbourne. There was a delay probably due to new year holidays, but not much.

9 January 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for your feedback, Hesam. We appreciate you choosing Conroy.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent

Good communication and fab delivery team - 10/10

9 January 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for your great feedback, Jemma. We're so pleased you were happy with our communications and delivery team. Thanks for the 10/10 rating!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Very smooth process

Very smooth process, everything arrived in great condition. Thanks!

7 January 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for taking the time to write a review, Min. Thanks for choosing Conroy! All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great experience

The movers arrived on time and were extremely considerate, helpful, and efficient! Thank you very much

6 January 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thanks for the great feedback, Isabel. We're thrilled you found our team considerate and helpful, and you had a good experience.
All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

3rd time using Conroys across the…

3rd time using Conroys across the Tasman and another seamless outcome from start to finish.

Highly recommend.

5 January 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Hi Nick
Thanks for choosing Conroy for your move again. We really appreciate your business and loyalty. We're thrilled you had a smooth move across the Tasman.
All the best and kind regards
Conroy Removals

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Great communication even when my agent wasnt there, someone would email me back... A+++. Made what seemed like a complicated process so easy for me.

30 November 2025
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thank you for your fantastic feedback. We’re pleased to hear our team’s communication helped make your move easy and stress-free, even when your agent wasn’t available. We appreciate your kind words and A+++ rating!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent communication

I booked my shipment from the UK with Anglo Pacific who engaged Conroy as partners. Conroy's communication was superb at each stage. I would definitely use them again

5 December 2025
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Hi Nicky
Thank you for review. We’re glad to hear our communication met your expectations throughout your shipment from the UK. We look forward to assisting you again in the future.
Kind regards
Conroy Removals

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