Have made several purchases online without a single issue. Price good, genuine parts, efficient Royal Mail ( including next day) delivery but mainly they actually have the parts ...not just another... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Building bespoke bicycles since 1948. We offer a large selection of clothing, accessories and components, full workshop facilities and a fitting service.
Over 70 years of service — London's oldest premium road cycling store
Written by the company

- Free returns
- Free and easy returns on all UK orders.
- Free UK delivery and free store collection
- Get free UK delivery on all orders over £30 and free worldwide shipping on bicycle framesets. Our free click and collect service lets you order online and collect at your convenience. Orders are usually ready for collection within 1 hour of placing your order.
- Interest free finance
- We have a range of finance options available for various levels of spend.
- Same day dispatch
- We are proud of our customer first approach. Paid shipping orders placed by 2pm are dispatched the same day.
Contact info
49-53 Grays Inn Road, WC1X 8PP, London, United Kingdom
- 02072696820
- customer.service@condorcycles.com
- condorcycles.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality product at reasonable price
Quality product at reasonable price, delivered promptly
Best website for Brompton cycles parts…
Best website for Brompton cycles parts (some of them unavailable via Brompton official website).
Convenient handling of UK/Europe taxes (don't need to pay additional fees to the delivery agent)
Quick delivery to Europe (France)
Usual friendly and efficient service
Usual friendly and efficient service. Staff on the shop floor were helpful and attentive. Mechanic was efficient and informative. Price for work was extremely fair.
I found Condor Cycles service was…
I found Condor Cycles service was excellent I could check my delivery all the wat
Great for parts needed
Great for parts needed and maybe one I'll get a bike from them. Great service too.
Had to return a set of tyres and no…
Had to return a set of tyres and no questions asked
They provided a postage label what I paid for and I could return
Great company and good prices
James was great!
James was great! Really knowledgeable, tailored everything to both my needs and aims.
Went on a ride the next day and had a really noticeable difference. All at a much better price than the competition. Would definitely recommend!
Julian condor 👍👍👍
Call condor about a bike inquiry that I was looking to purchase in carbon. Different brand 
Had a really good chat with Julian. Didn’t try up selling or anything but was telling me more about the condo brand and history.
I’ve got home and did a bit of research on condor. and I’m so glad that I had a chat with Julian because I can’t wait to purchase my first condor popped down to condor met Julian and he gave me a bite fit and he’s going to help me decide on a new bike my review is more about Julian as much as I’ve really enjoyed reading about the brand. He was an amazing guy and gave me solid advice Big thank you to Julian.  
You did Great!
You did Great! Your online description of the wheels were perfect, the delivery timely, and communication along the process excellent.
Condor Pioggia Deep Drop brake calipers
I bought the Condor Pioggia Deep Drop brake calipers because I wanted to replace to replace the Campag/Shimano (front/rear) that I was using on my Spa Audax bike. The new silver calipers were bought for a good price and easy to connect. In operation they work well and look good on my bike too.
Prompt delivery of exactly what I ordered!
There was one slight glitch with the…
There was one slight glitch with the international shipping. I contacted Condor and they immediately got involved and expedited a new shipment to me. Fantastic customer support!
A+ and A* and 5* bicycle shop and staff.
We had a few hurdles and blips with the bike (Brompton G Line) from new which involved several people and companies external of the Condor shop. Jaz in particular and Greg and the team were exceptional with knowledge, communication and support to me and offering recourse to sorting out solutions. Stellar efforts team, really appreciate it, it was a pleasure speaking with you all, albeit over challenges!
Very smooth and Quick
Very smooth and Quick, even though it was an international Package. Very good offer!
Good cycling components store
I made an order with Condor Cycles from the Netherlands, and got served as promised at the stated price with all the customs duties included and delivery price cheaper than it would cost me to get from a village nearby. The quality of the bottom bracket that I ordered is perfect. I really enjoyed the selection on the website. The only improvement I can think of it the amount of time it takes from order to shipment: it took a while. The shipment itself was quite fast. Overall, if they serve everyone as me, it shall not take more than a week and a half. Good store - really recommend!
Excellent customer service
Excellent service, I had to return items as I had bought the wrong version. Returning and getting a replacement was painless. I was kept informed during the whole process. Excellent customer service,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








