COINPAYMENTS- PAYMENT PROCESSOR Reviews 1,085

I made a payment that wasn't not successful, they said that i can't get a recovery because the amount is small ( 23$)

The support team provided quick feedback and were patient enough to guide me on the refund process.I received the refund without any major challenges.

Reliable service

Good company, excellent support

in fact, the support was good. but the service policy has greatly worsened the attitude

Remarkably fast and helpful

I am writing to express my profound dissatisfaction with the service received from CoinPayments. I mistakenly sent BNB on the Ethereum network instead of the BSC network. While I acknowledge my error, the subsequent handling of this issue has been extremely disappointing and, frankly, appears to be an attempt at unfair enrichment.

Initially, I was informed that a recovery fee of 0.02 ETH would be required. This amount, approximately $90 USD at the current exchange rate, is exorbitant, especially considering that the actual gas fee for such a transaction on the Ethereum network is significantly lower, typically around 0.0001 ETH ($0.50 USD). My attempts to highlight this disparity and the fact that gas fees remain consistently low, particularly on weekends, were dismissed with claims of "standard fees" and "fluctuations" that do not align with market realities.

When I pressed for documentation of this "standard fee," I was directed to section 5.2 of their user agreement, which was unhelpful. However, upon reviewing item 6.3 of their terms, it explicitly states that the recovery fee for such cases is **$50 USD**. Despite this clear contractual term, CoinPayments continued to insist on charging 0.02 ETH, arguing that $50 USD is merely a "minimum amount," a claim that directly contradicts the wording of their own agreement.

This discrepancy, coupled with their refusal to adhere to their own published terms and conditions, leads me to believe that CoinPayments is engaging in deceptive practices. It is unacceptable that a company of this supposed standing would attempt to overcharge customers and unjustly withhold funds, especially for a minor transaction that can be easily recovered with minimal cost.

I find their actions to be a complete lack of integrity and fairness. My money is clearly in their wallet, and their refusal to return it or validate my purchase at a reasonable fee is unacceptable. I have spent months of effort to secure a funded account, and this experience has been incredibly distressing.

I strongly advise others to be cautious when dealing with CoinPayments, as their policies and practices appear to prioritize unjustified fees over customer satisfaction and adherence to their own stated terms.

Because I had a problem that could not be fixed and I still did not receive my Visa card from jour-cards

My withdrawal was frozen, and account locked without explanation.

The service is good ...
The coustomor support is very fast
Their response is so good

@CoinPaymentsNET
Ticket #833231
I completed V2 account + KYC but my legacy funds are still stuck. Support only says “still reviewing” with no reason or timeline. Please escalate and release my withdrawal.

High expenses to recover almost 25%

Greate expirence. I pay USDT in wrong network. I get refund and resolved problem very quickly

Honestly just best, staff is so nice and they will make you feel best at any cost just i cant say anything bad about them

Bunch of scammers is what these people are yesterday i was trying to purchase an alpha capital group prop firm so i clicked on coin paymens just to see how it works before i know it they took money from my account and now according to them i cant get the account because the payment timed out before they took the required amount of money. Now they keep asking me for my wallet transaction history when i keep tellimg them there is no history because i didnt create any wallet and this was my first time using the service..i will leave a 1 star review everyday untill i get my money back dont worry i have time

A a buyer I sent the correct amount of SOL, the payment didn't complete. I contacted the support which is incompetent and useless. They said me to send again 0.02 SOL to "cover gas fee" (kindly remind that Solana gas fee is only 0.000005 SOL) and that they will refund it maybe... "in 24h to 7 days" or maybe never.

Time and money lost.

If you are a business that want to integrate CoinPayments or a customer that want to pay through CoinPayments, I highly discourage.

It's not the first time I get issues with them.

Also gentle reminder that for USDC (Solana) payment, you pay something called rent that cost you around 0.002 SOL (~0.36$) to send them USDC. This amount is 100% recoverable by them, but they won't refund it to you. So each time you pay via USDC, remember that you pay a hidden extra fee of 0.36$.

They finished by refunding me but they deducted 8$ for free. They literally stole 8$, I saw the transaction transferring the funds to their account, such a joke.

They will say that it is to cover gas fee as usual, but it's not possible to lie on blockchain unfortunately for them. For instance, the gas fee was just 0.017$, far from the 8$ which were just stollen. Be aware of this company!

If your e-wallet doesn't stand up for the weak and stands with those who have copyright, then I have no need to use it.I do not like your wallet and I do not recommend it to others because simply if the user makes a wrong transfer, he will not get his money from you because of your high taxes and because you stand with people who own copyrights and marginalize ordinary users.