The gentleman that was dealing with me, Anthony Miller, was extremely kind and patient with me. He took time to explain to me what I needed to do and he understood that I was initially not clea... See more
Company replied
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See what reviewers are saying
We've losed a couple of features (Mobile app, payment reference/description is not mentioned on the transactions dashboard etc.) after migrating to their v2. Contact is very slow and closing tickets w... See more
Company replied
the experience is great. You found the transfer after days. thank you very much for your work. Unfortunately I don't speak english, otherwise I could rite more.
U are perfect for cooperate dear coinpay. Thank you for quick response and imminently solving my issue. You are the best.
Company replied
Company details
About COINPAYMENTS- PAYMENT PROCESSOR
Written by the company
We are a digital asset payment gateway that enables businesses to accept crypto payments through easy-to-integrate buy-now buttons, shopping carts, checkout solutions, and a customizable API. Our tools are designed to support websites, online stores, and platforms looking to offer digital asset payment options to their customers.
Our platform focuses on flexibility and integration. Merchants can embed payment functionality directly into their existing checkout flows or use standalone payment buttons, depending on their technical needs. For developers, we provide API-based integration options that allow for custom implementations and greater control over payment handling.
We primarily serve online businesses, e-commerce merchants, and service providers seeking an alternative or complementary payment method. Our services are intended for payment processing only and do not include investment, trading, or financial advisory features.
Important notice: We do not provide investment opportunities, fund-recovery services, or unsolicited financial contact of any kind. Any reviews, messages, or comments claiming otherwise are not associated with our company and should be considered fraudulent.
We encourage users to review our official documentation and support resources to better understand our products and to contact our verified support channels with any questions.
Contact info
Canada
- coinpayments.net
You should know
3.8
Great
1K reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast reaction
24 April 2026
A terrible payment platform
A terrible payment platform, how do you take almost half my money cause you are refunding me.. that’s stealing even banks don’t charge that much for service that was rendered to me
22 April 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
I apologize for the experience you had with making a payment. In this situation, the only options are to ask the merchant if they’ll accept the short amount, or proceed with a refund. Refunds may be lower due to network and processing costs involved in returning the funds.
Less than 10mins to refund my funds…
Less than 10mins to refund my funds that was sent to wrong network
21 April 2026
Fast refund
15 April 2026
The support system is way too good
The support system is way too good , so understanding
1 April 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Glad we could help!
Bad experience because they took $40…
Bad experience because they took $40 from me and only gave me $91 back when I made a mistake sending $99 for an Acheyun test (Uprofit) and with many complications...
27 March 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for your feedback.
We understand how frustrating this situation must have been. The issue occurred because USDT (ERC20) was sent instead of USDC (ERC20). While they use the same network, they are different tokens, and this type of error requires a manual recovery process, which can involve additional fees and delays.
We do aim to assist wherever we can in these cases, but unfortunately the fees applied reflect the resources required to recover the funds rather than a standard transaction cost.
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Glad we could help you!
Reply from COINPAYMENTS- PAYMENT PROCESSOR
I am glad we could help recover your funds :)
Reply from COINPAYMENTS- PAYMENT PROCESSOR
I am glad we could assist you with recovering your funds :) Thank you for the review
Great experience!
16 March 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Glad we could assist you :) Thank you for the review!
The merchants name took long before…
The merchants name took long before knowing so next time mentions from
Beginning to make job easy
15 March 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for your feedback. We appreciate your suggestion and understand how having clearer information earlier in the process can make things smoother. We’re always working to improve communication and will take this into consideration moving forward.
They are scammers stay away from them
They are scammers stay away from them. Firstly my funds were stuck. Then after doing alot of searches i have to pay 25% fee to them to withdraw my payment. I am even happy that 75% payment is received because there behaviour is like scam site.
4 February 2026
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, our fees are not 25% can you provide more information such as a ticket number so I can look at your case?
Effective communication 100%
11 March 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for your review. I am glad we could help!
I paid the full amount
I paid the full amount, but after the payment it turned out that 0.000099 USDT was missing.
I tried to resolve this issue with support, but they told me that I had to wait 1–2 hours for it to be resolved.
As a result, I had to send another 0.0001 USDT and spend about 3 USDT on the transaction fee.
I do not recommend dealing with them.
10 March 2026
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello,
I am sorry to hear about your experience. Can you please provide your email address or ticket number so I can get more details?
Watch out for out-of-proportion-dormant-fee
I would like to share my experience regarding CoinPayments’ dormant account fee policy.
Both my account and my wife’s account were deemed “dormant” after 12 months of inactivity. As a result, a 5.5% annual inactivity fee was applied on our BTC holdings.
Concretely:
– 0.2 BTC was held per account
– 5.5% equals 0.011 BTC per year
– One fee was applied to my account
– Two fees were applied to my wife’s account
In total, approx 0.033 BTC was deducted.
The fee is clearly described in their User Agreement. However, no individualized prior warning was sent before the deductions were applied.
While CoinPayments maintains that the fee is contractually valid and commercially justified, I find a recurring 5.5% annual deduction on digital assets to be extremely high for what is described as an administrative inactivity charge.
After correspondence with their Legal Department, reimbursement was refused.
I have since withdrawn all remaining assets to self-custody.
I encourage users to carefully review the dormant account policy before leaving assets inactive on the platform.
2 March 2026
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for taking the time to share your experience and feedback.
The dormant account fee you mentioned is outlined in our User Agreement and applies after 12 consecutive months of account inactivity, with the fee calculated as 5.5% of the assets held in the dormant account per year. Activity is defined as conducting a transaction such as a deposit, withdrawal, or conversion, and simply logging in does not reset the inactivity period.
While the fee structure is contractually disclosed in the agreement accepted when using the platform, we understand that policies like this can feel frustrating, especially when they impact long-held assets. Your feedback regarding the level of the fee and the lack of individualized reminders has been noted and shared internally for review.
We appreciate you highlighting this for other users and encourage anyone using the platform to review the applicable terms and maintain account activity or withdraw assets to avoid dormant account fees in the future.
If you have any remaining questions or concerns, you’re welcome to contact our support team directly so we can review your case further.
Genuine troopers fr help me out with…
Genuine troopers fr help me out with everything
28 February 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Very glad we could assist you!
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Very glad we were able to help!
Very helpful and resolved my problem in…
Very helpful and resolved my problem in a short period of time
26 February 2026
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for the positive review, so glad we could you quickly.
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