They are the best. Unlike Coinbase which doesn't even reply, they fix all your problems. The support is fast unlike other wallets like coinbase (doesn't reply) and spectrocoin.
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A very frustrating experience with this company. I made a payment to a trading broker using coinpayments.net as a third-party company,as recommended by the broker. The payment didn'... See more
A terrible payment platform, how do you take almost half my money cause you are refunding me.. that’s stealing even banks don’t charge that much for service that was rendered to me
Company replied
The gentleman that was dealing with me, Anthony Miller, was extremely kind and patient with me. He took time to explain to me what I needed to do and he understood that I was initially not clea... See more
Company replied
Company details
About COINPAYMENTS- PAYMENT PROCESSOR
Written by the company
We are a digital asset payment gateway that enables businesses to accept crypto payments through easy-to-integrate buy-now buttons, shopping carts, checkout solutions, and a customizable API. Our tools are designed to support websites, online stores, and platforms looking to offer digital asset payment options to their customers.
Our platform focuses on flexibility and integration. Merchants can embed payment functionality directly into their existing checkout flows or use standalone payment buttons, depending on their technical needs. For developers, we provide API-based integration options that allow for custom implementations and greater control over payment handling.
We primarily serve online businesses, e-commerce merchants, and service providers seeking an alternative or complementary payment method. Our services are intended for payment processing only and do not include investment, trading, or financial advisory features.
Important notice: We do not provide investment opportunities, fund-recovery services, or unsolicited financial contact of any kind. Any reviews, messages, or comments claiming otherwise are not associated with our company and should be considered fraudulent.
We encourage users to review our official documentation and support resources to better understand our products and to contact our verified support channels with any questions.
Contact info
Canada
- coinpayments.net
You should know
3.8
Great
1K reviews
Replied to 89% of negative reviews
Typically takes over 1 month to reply
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Be careful with this wallet
Be careful with this wallet, they took my money, I have contact them and they say they will bring it back but they didn't
17 September 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Can you provide more information so I can look into this further?
Don’t fix it
7 October 2025
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, from what I can see we did fix the issue with your emails not arriving.
My problem was resolved quickly
I had a problem with payment, and they resolved it quickly and professionally.
4 October 2025
No support for User Mistakes
When the user doesn't make a mistake, system is pretty straight forward, works fine.
Problems start when other use cases start to appear. Let's name the most common one, so you can see how big of a scam the platform is.
User is prompted to send USDT on erc20 network. He confused and sent USDC, same network.
That is it, the funds are stuck, and the policy is, that to recover the funds from the blockchain (which according to their team, requires significant computing power & man hours) has a "standarized gas fee" of 0.02 ETH (That is $90), essentially beating the purpose of recovering a lesser amount.
So that's how with a stupid and random policy, they claim those funds for themselves.
3 October 2025
Unprompted review
Very fast resolution!
3 October 2025
Get back my money
1 October 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Can you please provide more information? Such as an email address or ticket number
Thank you very much for solving my…
Thank you very much for solving my question. The support team answers and solves questions very quickly.
2 October 2025
Worst experience ever.
Paid through CoinPayments and got absolutely zero help when the merchant CJS CD Keys straight-up scammed me. CoinPayments just shrugged and told me to deal with the merchant. No support, no backup, nothing. If something goes wrong, you’re on your own.
20 September 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We take reports like this very seriously and would like to look into the matter further.
Please provide your email and ticket number so we can properly review the situation.
We’re committed to reviewing all concerns thoroughly and fairly and look forward to receiving more details.
⚠️ Warning
⚠️
I requested a refund of only 14.33 USDT, but instead of sending it back, they demanded that I first send them 0.02 ETH (around $90 at the time) to cover "gas fees."
This is completely unreasonable since the refund is worth far less than the amount they are asking me to send. No legitimate company should ever require customers to send extra crypto just to receive their own money back.
Be very cautious — this looks like a scam or at least highly unethical behavior. I am extremely disappointed and do not recommend trusting them with your funds.
Sharing this so others don’t fall into the same trap.
24 September 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We take allegations like this very seriously and would like to review the situation in detail.
Please provide your ticket number or email so I can look into this further.
Bad experience, the service is sh*t
I was supposed to pay 50.75693 USDC(ERC-20), but I mistakenly sent USDT(ERC-20) instead. The After-sales ask for 0.02ETH gas fee to refund, which is much expensive than what I claim. RIDICULOUS!
26 September 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, when funds are sent on the wrong network it takes extra resources to help recover them. Often times we can send back any gas that is not used in the recovery process.
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, when funds are sent on the wrong network it takes extra gas to recover them which is why you did not get back the full amount. Its important to make sure you are sending assets on the correct network before sending them.
Save Your Money From this Scammers!!!
I purchased a gift card, but because I was a few cents short after the transfer fee, they didn’t give me the card. When the money was returned to my wallet, they took it. The transaction shows the funds are back, but you can’t use them. Save your money and stay away from these scammers. Also, their Trustpilot reviews look fake.
23 September 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, can you please provide more information such as your ticket number so I can look into this further.
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