They are the best. Unlike Coinbase which doesn't even reply, they fix all your problems. The support is fast unlike other wallets like coinbase (doesn't reply) and spectrocoin.
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A very frustrating experience with this company. I made a payment to a trading broker using coinpayments.net as a third-party company,as recommended by the broker. The payment didn'... See more
A terrible payment platform, how do you take almost half my money cause you are refunding me.. that’s stealing even banks don’t charge that much for service that was rendered to me
Company replied
The gentleman that was dealing with me, Anthony Miller, was extremely kind and patient with me. He took time to explain to me what I needed to do and he understood that I was initially not clea... See more
Company replied
Company details
About COINPAYMENTS- PAYMENT PROCESSOR
Written by the company
We are a digital asset payment gateway that enables businesses to accept crypto payments through easy-to-integrate buy-now buttons, shopping carts, checkout solutions, and a customizable API. Our tools are designed to support websites, online stores, and platforms looking to offer digital asset payment options to their customers.
Our platform focuses on flexibility and integration. Merchants can embed payment functionality directly into their existing checkout flows or use standalone payment buttons, depending on their technical needs. For developers, we provide API-based integration options that allow for custom implementations and greater control over payment handling.
We primarily serve online businesses, e-commerce merchants, and service providers seeking an alternative or complementary payment method. Our services are intended for payment processing only and do not include investment, trading, or financial advisory features.
Important notice: We do not provide investment opportunities, fund-recovery services, or unsolicited financial contact of any kind. Any reviews, messages, or comments claiming otherwise are not associated with our company and should be considered fraudulent.
We encourage users to review our official documentation and support resources to better understand our products and to contact our verified support channels with any questions.
Contact info
Canada
- coinpayments.net
You should know
3.8
Great
1K reviews
Replied to 89% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Very pricy for gas and penalty and not…
Very pricy for gas and penalty and not so quickly and difficulty.
9 August 2025
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We’re sorry to hear you found the process costly and difficult.
Gas and penalty fees are set per network and can vary depending on the blockchain used and current network conditions. We understand delays and costs can be frustrating, and we’re always working to make the process as smooth and efficient as possible.
Thank you to Roberto Gonzalez for a…
Thank you to Roberto Gonzalez for a great job helping me through the onboarding process. Friendly service and great customer support.
7 August 2025
Worst
Worst, made me pay extra 8 dollars for my little purchase, even though the refund is 23 usd wbich is another crazy thing
Never contact your merchant through this payment method
5 August 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Some networks are currently experiencing all-time high usage, which has led to significant increases in network fees. Since our refund fees are set per network, these higher network costs can result in higher fees than usual, even for smaller transactions.
We understand how this can feel frustrating, especially in relation to the amount of your purchase. We always recommend selecting a network with lower fees where possible to help reduce costs in situations like this.
i just throught out my money
i sent a money throught them and iit wasn't recieved
i contacted them they said can't do anything about it and blame me for it
3 August 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, can you provide a ticket # so I can look more into this?
The team is amazing
The team is amazing, I love them 🔥🙏 my problem has been resolved quickly
1 August 2025
Charged 23.6 USD for a refund…
Charged 23.6 USD for a refund transaction made to a merchant. Refund email does not mention the reason for the refund nor the refund / transaction fee.
11 July 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
I am sorry for any frustration this has caused. Refunds can occur for several reasons, including if a payment was underpaid, overpaid, or arrived after the payment window had expired.
Please note that all refunds are subject to a transaction fee. These fees vary depending on the specific network used for the refund, and are deducted from the refund amount.
Safe. SECURE. HELPFUL
Used this so long ago. Funds saved for years. And they stayed safe.
The team was helpful in resolving all my issues related to my account.
If i could, i would use them all the time. Great service
Great product
Great people
30 July 2025
So bad when refund crypto.
So bad when refund crypto.
I paid for my crypto transaction, buti did not receive enough my refund which deducted was 4usdt.
26 July 2025
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We’re sorry for the disappointment this has caused.
When issuing refunds, all transactions are subject to a set fee based on the network used. Some networks have recently seen high usage levels, which has led to increased network costs and higher fees than usual.
bad experience
I used coin payments to transfer 11 USDT but because there was fee in the transaction (1 usdt) they received 10 USDT. They inform me that they can not procced this transaction since it is less than the required amount and I can ask for refund. I tried to make the refund but they asked for to send them about 18 USDT (60 TRX) to refund me 11 :).
1 March 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
When a payment arrives for less than the required amount, the transaction cannot be processed and must be refunded. Refunds are sent on the network you choose, and each network has a set fee that must be covered before the refund can be issued.
In your case, the network selected for the refund has a higher fixed fee, which can sometimes exceed the value of smaller transactions, especially during periods of high network usage. This is why the cost to process the refund appears much higher than the original payment amount.
Where possible, we recommend selecting a lower-fee network to help keep costs reasonable for refunds and smaller transactions.
Fantastic scam
Fantastic scam. I transfered 200 usdt and after tried bigger amount. Security dont allow to transfer and I was go to bank account and payed trough bank if they have mental problems. They cannot say what is the problem. Tray next time. Thank You for best service with supercompany Paybis, that thinks in Latvian banks put money only scamers. Need all get in cash.
21 July 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Thank you for reaching out. We’d like to understand your situation better so we can assist you. Could you please clarify the details of the transactions you’re referring to and provide your CoinPayments ticket number (if you have already contacted support)?
This will help us review your case and provide a clear explanation or solution.
$41 gone no help from Coinpayment
I made a payment through CoinPayments but accidentally sent USDT instead of USDC. The transaction was fully confirmed on the blockchain, and CoinPayments received the funds.
Unfortunately, my payment was below the recovery threshold, and I’ve been told it’s not refundable. As a genuine user, $41 is not a small loss for me. I’ve opened a support ticket and kindly requested a one-time exception or help, but I haven’t received any solution so far.
I hope CoinPayments can consider helping real users in situations like this.
20 July 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
Hello, what is the ticket number from your request?
Scammers
Their merchants cheat their clients out of their money and it's normal for them. They don't even want to deal with them and don't block them, but the scammers continue to work. Accordingly, this payment system is also a scammer, it's not safe to make payments through it, their reviews are bought and their support is terrible.
If you don't want to lose money paying through them - avoid them.
15 July 2025
Unprompted review
Reply from COINPAYMENTS- PAYMENT PROCESSOR
We’re sorry to hear about your experience.
CoinPayments is a payment processor and does not operate or control the businesses of our merchants. While we do not mediate disputes between buyers and merchants, we take reports of fraudulent or non-compliant activity seriously and will review any evidence provided to us. If a merchant is found to be in violation of our terms, appropriate action will be taken, which can include account suspension.
If you can share the ticket number we can investigate further
To recover my money i have to pay 60…
To recover my money i have to pay 60 rtx or whatever is the name 18% plus 8% you take from the recover? omg.. im not going to use this platafform anymore
15 July 2025
My problem was solved much faster than…
My problem was solved much faster than expected. Great service!
12 July 2025
Very good thank you all
9 July 2025
Worst experience I send them 51$ trough…
Worst experience I send them 51$ trough binance usdt erc20 I have all the proofs they didn't confirm when I asked for refund you ask for extra tron fee great making people fool like you make when we demand refund of our money you asked for extra money I'm seeing this first time that when anyone refund their own money you ask for extra tron fee that's shame on you and on your company one day you'll pay off in your life the money you get from people and for refund time you asked for extra money god will ask you one day close your shit company 😡😡😡😡😡😡😡😡😡😡😡😡😡😡
23 June 2025
Unprompted review
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