Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest de... See more
Company replied
The courier BF NH0I was very polite and brought my order around the back of my property with no problem. I only ordered this the day before from Wickes and was able to get it delivered within 24 hours... See more
Company replied
Just had my first delivery from Citysprint...and they were very impressive ! Unlike most delivery companies these days.. the driver actually knocked the door.... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
United Kingdom
- 020 7880 1111
- citysprint.co.uk
4.9
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Punctual and friendly service.
31 July 2026
Unprompted review
Reply from CitySprint
We're happy you found our team punctual and friendly. Thank you for your positive feedback; we appreciate it!
Delivered with care by driver BL23
Delivered with care by driver BL23. Unloaded heavy sheets of wood for me.
24 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear about your positive experience with our delivery service and the care taken with your heavy items. Thank you for sharing!
Great service
Prompt delivery, timely updates via text, and professional, friendly delivery driver.
29 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that your delivery was prompt with timely updates, and that our driver was professional and friendly! We appreciate your wonderful feedback.
The courier could not do enough to help!
Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was very impressive.
He was courteous, professional, extremely helpful and very friendly. This is the kind of person you keep and reward accordingly!
Thank you!
30 July 2026
Unprompted review
Reply from CitySprint
We're thrilled to hear about your excellent experience! It's wonderful that our courier provided such impressive and helpful service, going above and beyond. We truly appreciate your kind words and will be sure to recognize their outstanding efforts.
CitySprint review
Professional service, on time delivery and courteous driver MO39
30 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that you received professional service and that your delivery was on time with a courteous driver! We truly appreciate your wonderful feedback.
Courrier SC64 was friendly and punctual
SC64 was friendly and punctual. Couldn’t ask for more
30 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that our team member was friendly and punctual. We appreciate your positive feedback and are glad we met your expectations!
came on time ,delivery driver was a great help
came on time sand bags lifted in for me everything went well
30 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear everything went well with your delivery and the sandbags. Thank you for your kind words!
Excellent delivery and communication.
Excellent communication and delivery updates. Courier SC64 was very friendly and extremely helpful at delivery.
28 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear about the excellent communication and delivery updates you received. It's wonderful to know that our courier was friendly and extremely helpful. We truly appreciate your positive feedback!
Excellent service!
The man who delivered our plaster boards was very friendly yet professional.
He helped my husband carry them , extremely helpful!
A five star service!
29 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that our delivery person was friendly and professional, and that they were extremely helpful in assisting your husband. We appreciate your positive feedback!
Perfect start to finish
Perfect start to finish, Wayne at the Nottingham office is an absolute rockstar and gave me such assurances and help for a crucial last minute job I needed. All went as expected.
29 July 2026
Unprompted review
Reply from CitySprint
We are delighted to hear that everything went as expected and that you received such excellent assistance for your urgent job. Your positive feedback is greatly appreciated.
NG-59 excellent service cant fault it
NG-59 excellent service cant fault it
29 July 2026
Unprompted review
Reply from CitySprint
We are so pleased to hear that you received excellent service and couldn't fault it. Thank you for your wonderful feedback!
On time, happy and helpful
On time delivery as always, very helpful placing items where we needed them and all with a smile. Couldn’t be happier
29 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your delivery was on time and that our team was helpful and friendly in placing your items exactly where you needed them. We appreciate your kind words!
Courier SC64 delivered my order within…
Courier SC64 delivered my order within the time advised - he was courteous and polite and followed my request were to drop the order - would use again
29 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your order was delivered within the advised time frame. We appreciate your positive feedback regarding the courier's courteous and polite service, and that they followed your delivery instructions.
Reply from CitySprint
We're delighted to hear that our delivery driver was helpful and friendly. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Delivered to wrong address
Waited at home from 7 - 11 for my delivery to find at half past 11 my boards had been delivered to a different location and a scribble put on the form as my signature of reciept. Had to hunt down the delivery point from the photo and retrieve the boards I had ordered.
29 July 2026
Unprompted review
Reply from CitySprint
We are very sorry to hear about the delivery issue you experienced. We understand how frustrating it must have been to wait for your order and then have to locate it yourself. We are actively reviewing our delivery procedures to prevent such incidents in the future.
Reply from CitySprint
We appreciate your positive feedback. We're so happy our driver was able to be helpful to you!
Item was dumped
Item was dumped on a neighbouring property; I did not see the courier. There is a falsified signature on system.
Suggest that the courier contacts the customer if they are unsure of an address.
29 July 2026
Unprompted review
Reply from CitySprint
We are very concerned to hear about the delivery issue and the falsified signature. We are investigating this immediately and appreciate you bringing it to our attention. We will ensure our couriers are reminded to confirm addresses.
Timely perfection
Polite, friendly, charming and helpful. The delivery man could have been no better. As good as it gets. Surprisingly brilliant. Thank you.
29 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear about your excellent delivery experience! It's wonderful to know our team member was polite, friendly, charming, and helpful. Thank you for your kind words!
Alan was very informative about…
Alan was very informative about different services offered.
29 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that our team member was very informative about the different services offered. We appreciate your positive feedback very much!
Really helpful
Really helpful, took all the heavy bags round to the rear of the house, which was a massive help - thank you :-)
29 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that our team member was really helpful and took the heavy bags to the rear of your house. We appreciate your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.