CICAR Reviews 27,545

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 880 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the rental process, from quick pick-up to smooth drop-off. Many appreciate the quality of the cars, often described as clean, modern, and in good condition, suitable for various needs. The staff receives frequent commendations for being friendly, professional, helpful, and multilingual, contributing to a positive overall experience. Reviewers also value the transparent pricing, noting that the quoted price is inclusive of insurance and there are no hidden extras. However, some people were dissatisfied with occasional long waiting times for car collection, particularly at busy airport locations, which led to frustration. A few other people also felt that the cleanliness of some vehicles was not up to standard, mentioning issues like stained seats, broken parts, or a strong smoke smell. There were also isolated reports of mechanical issues with cars, such as strange noises or faulty brakes, and some customers experienced disorganization during the return process.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its efficiency, speed, and hassle-free... See more

Product

People report positive experiences with the product. Many customers praise the excellent condition of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Price

Customers consistently note positive experiences with price, often highlighting that the quoted price is the... See more

Quality

Consumers generally find the quality of the cars to be positive. Many reviewers praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good staff, Great car, No hidden extras, absolute and complete liability insurance included in price which actually was amazing. Cheaper than any "Rent a Wreck" companies I have used on previous vi... See more

Rated 5 out of 5 stars

Great experience from start to finish! Such an easy pick up and drop off! I was nervous choosing a company for car rental as the trip was a surprise for my partners birthday and the reviews I was read... See more

Rated 5 out of 5 stars

Very smooth experience, booked online on their website in a few easy steps. Full coverage and no deposit to worry about potential issues that will come up at drop off. The car was in very good con... See more

Rated 5 out of 5 stars

Easy pre-booking online to pick up car in Costa Calma resort in Fuerteventura. At allotted pick up time, car clean and ready to go, and office staff are multi-lingual - provided DL details & paid (9... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice car

Nice car. Plenty of room. Good on gas.
This was our 4th or 5th time renting from Cicar
Definitely will rent from Cicar again

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, easy, quick, efficient, very good contract with full insurance, good car..... I wish all car rental companies would be the same!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Really easy to book a car through the website and collect from a local agent for part of our trip. Would definitely recommend Cicar if you’re staying in the Canaries.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

No messing about

No messing about, just one charge and car in car park at the airport. Then parked up, dropped keys and done. Would not hesitate to use again.

25 March 2026
Unprompted review
Rated 3 out of 5 stars

To find the car on the airport Las…

To find the car on the airport Las Palmas de Gran Canaria was not easy. Make a plan for route to the car rental Cicar. The retour of the car also not easy P1 P2?
Car itself was oké 👍🏻

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best service provider in the…

Simply the best service provider in the world. I paid a €30 fuel deposit and returned the car early in the morning while the office was closed. Later that same day, they refueled the car to the exact level and refunded €18 to my account. It was truly unbelievable—no hidden costs at all. The service was not only affordable but also highly reliable. Strongly recommended!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

We always use CICAR in the Canaries

We always use CICAR in the Canaries. The prices are good, the pick-up/drop off points are close to the aiprort terminals, and there is no haggling over possible minor damage to the vehicle. Great service and really easy to book on-line

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Car Hire on Gran Canaria

Easy to pre-book on website. Great choice of vehicles, price quoted is price paid no add-ons.
Staff at Las Palmas, Gran Canaria airport are polite, professional and efficient.
Highly recommended

20 March 2026
Unprompted review
Rated 2 out of 5 stars

Bad start of car rental, car needed to be replaced

We picked our car up at Tenerife North airport in late evening. When driving to our accomodation we heard that front wheels were making strange sounds, brakes were whistling and feeling from braking was terrible. We felt unsafe and were afraid of driving it. Had to return back to the airport to have it exchanged next morning :-(. Positive side of this unfortunate situation was that exchange for car in good shape was quick, but this could had been avoided if original car was properly checked.

21 March 2026
Unprompted review

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